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“Free beer.......what?” 4 of 5 stars
Review of Holiday Inn Express Austin Airport

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Holiday Inn Express Austin Airport
2.5 of 5 Hotel   |   7601 East Ben White Boulevard, Austin, TX 78747 (South Austin)   |  
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Ranked #113 of 190 Hotels in Austin
Sisters, Oregon
Level Contributor
71 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Free beer.......what?”
4 of 5 stars Reviewed January 17, 2013 via mobile

A very nice hotel to stay at. The employees were very nice and helpful, an very engaging. The highway is being rebuilt, makes it a little difficult to get in and out, and a little extra noise into the swing shift. The breakfast was typical Holiday Inn Express, but...... The have happy hour at night with snacks, wine, beer, and it is all free. Any place that rolls a keg out for its customer has to be good! Note: keg didn't work the first night, the owner of hotel drove to store and bought beer......WOW

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabiola M, Manager at Holiday Inn Express Austin Airport, responded to this review, January 18, 2013
Dear WhiteGuyinMexico,

I would like to thank you for taking the time to share about your experience stay at Holiday Inn Express Austin Airport. We are happy to hear that you liked the happy hour, it is our main concern to make sure that we deliver an exceptional service to all of our guests, and if something is not right we will make it right for our guest. Unfortunately the road construction is not something that we can fix for our guest, but we know that it is necessary to have a better traffic flow on this side of town. We hope to see you soon, When you come to Austin TX.

Sincerely,
Fabiola Moyado.
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93 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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English first
Austin, Texas
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed December 15, 2012

I recently stayed at this hotel between November 20 and 23; Booked through Ernst & Young corporate perks. We had called earlier to tell them that we need a crib. When I reached there, the front staff was nice, but when they presented me with charges, those were $15 higher per night than the price I had booked for. When I showed them my booking printout, the girl agreed to change it stating that "there have been problems with online booking today". But, the manager came from behind, and started arguing. You would not believe the arguments she gave me. Then, she came down $10. Finally, she gave in. I was aghast. If you do not want to honor the online booking price, please do not allow for it. Then, she pointed towards the crib in the hallway, and said "that is your crib". I had to pull it up to my room myself. No other hotel has ever done something like this (maybe this is the norm in Holiday Inn). The room was good, the breakfast was good. In fact, other than the manager, the front staff was very sweet, too. So, if you remove the manager from the equation, it is not a bad hotel.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabiola M, Manager at Holiday Inn Express Austin Airport, responded to this review, December 17, 2012
Dear lifemantra99,

I would like to Thank you for taking the time to share a few details from your recent stay at Holiday Inn Express Austin Airport. I would like to use this opportunity to apologize for the service that you received during your stay. This is not acceptable behavior from Holiday Inn Express Austin. I will investigate into this matter, to make sure this does not happen again. If you will like to contact me, please feel free call me. Hopefully you can give us an opportunity to provide you the service that Holiday Inn Express Austin Airport is known for.

Sincerely,
Fabiola Moyado
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Sayre, Pennsylvania
Level Contributor
3 reviews
2 of 5 stars Reviewed November 30, 2012

we recently made a trip to Austin to meet up with friends & stayed here. The front staff & the manager were quite rude & unaccomodating. I wish they understood the meaning of the business they are in "HOSPITALITY"!!! Anyways, I would not stay here ever again & would not recommend to any one else either.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Fabiola M, Manager at Holiday Inn Express Austin Airport, responded to this review, December 3, 2012
I would like to Thank you for taking the time to share a few details from your recent stay at Holiday Inn Express Austin Airport. I would like to use this opportunity to apologize for the service that you received during your stay. I will Take matter into this issue because our Hotel is not known for this type of Service. As you mentioned on your review we are on the Hospitality industry and our job is to make sure that every guest have a great experience when they stay at our Hotel. If you would like to contact me with further information, please do not hesitate to call me at 512-386-7600. Hopefully you can give us an opportunity to provide you the service that Holiday Inn Express Austin Airport is known for.

Sincerely,
Fabiola Moyado.
Assistant General Manager.
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Texas
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed November 20, 2012

Very nice clean property, with lots of extras. Our room came with a fully stocked kitchenette. This was a huge help since we were traveling with our friend who is diabetic. I'm not sure if this is standard, but I will go back there every time just for this feature if it is. The staff was great, especially since the electricity went out on our block for about 2 hours. They did everything within their power to keep us comfortable and safe.

The pool was nice. Their breakfast had great selections and was kept well stocked. This property was about a 10 min drive from downtown Austin, but it was very convenient to all major roads and stores. The price and the extras make this a gem in my book!

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabiola M, Manager at Holiday Inn Express Austin Airport, responded to this review, November 21, 2012
Dear Bakeaholic,

I would like to Thank you for taking the time to share a few details from your recent stay at Holiday Inn Express Austin Airport. We are very happy to hear all the good things that you experience during your stay at our Holiday Inn Express & Suites. It is always our top priority to provide a great service to all of our guest. We hope to see you soon, When you come to Austin TX.

Sincerely,
Fabiola Moyado.
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Oakland, California, United States
Level Contributor
242 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 stars Reviewed November 8, 2012

We needed a place to stay, and this was an affordable stopover in Austin. Location is not the best, but it's close to the airport. They wouldn't honor our discount because my boyfriend lost the credit card he booked the room on, so we had to pay more than we thought...but I suppose that was just unfortunate for us.

The rooms were fine, service was ok. Nothing exceptional to mention, nothing terrible either. Just an average hotel in Austin. Wouldn't stay here again, but don't have anything bad to say about the place.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabiola M, Manager at Holiday Inn Express Austin Airport, responded to this review, November 9, 2012
Dear Dianah R,

Hello and thank you for taking the time to write a review about our location. I would like to apologize that your stay with us was just a stay, not having anything good or bad about our property. Hopefully you can give us an opportunity to provide you the service that Holiday Inn Express Austin Airport is known for.

Sincerely,

Fabiola Moyado
Assistant General Manager.
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Bourbonnais, Illinois, United States
1 review
5 of 5 stars Reviewed October 16, 2012

I am what most would call a needy traveler... Flor was working the front desk & took the time and effort to make sure my stay was perfect!!! The staff during breakfast & happy hour were super nice & polite.

Room Tip: Happy hour with snacks & beverages on Monday - Thursday!
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabiola M, Manager at Holiday Inn Express Austin Airport, responded to this review, October 17, 2012
Dear Jason P.,

I would like to Thank you for taking the time to share a few details from your recent stay at Holiday Inn Express Austin Airport. It is always pleasant to hear that Flor's service was beyond your expectations during your stay, That is always our goal. Please when you come back to Austin make sure to visit us again.

Sincerly,
Fabiola Moyado.
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TX
2 reviews
1 of 5 stars Reviewed October 5, 2012

I was there recently for a company training class-- and I was not impressed. This hotel, in my oppinion, made our company look bad. Wished we had selected a different venue. The staff was very rude and unaccomadating, including the general manager. Not very friendly at all. We received better customer service at the McDonalds. We had double occupancy, but the rooms were so small with double beds that it was very uncomfortable. To have separate rooms was $125 which seemed high to me for the quality of the rooms. (I actually did decide to leave and check in at a DAYS INN close by for a cleaner, larger room, with more amenities. Was very happy with that decision.) The breakfast was subpar, our eggs were still frozen. It was fairly clean, and while the front desk staff were not very friendly or polite, I will admit that the maintenance staff were excellent...very nice and accommondating. But I can't imagine why our company selected this place, but plan to offer feedback to change venues for a number of reasons. I could not and would not reccomend this hotel.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabiola M, Manager at Holiday Inn Express Austin Airport, responded to this review, October 9, 2012
Dear Gwyn W,

I would like to Thank you for taking the time to share a few details from your recent stay at Holiday Inn Express Austin Airport. Your opinion is very valuable to us, we apologize for the inconveniences that you experience during your training. We have been accommodating your company for couple of year now. We have always follow their instructions accommodating their trainees, we have never had any issues with our Hotel quality, amenities or the quality of our service. We have to respect the regulations of you company regarding the trainees accommodations. Hopefully you will give us an opportunity to give you the best service that Holiday Inn Express Austin Airport is known for.

Sincerly,
Fabiola Moyado
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Additional Information about Holiday Inn Express Austin Airport

Address: 7601 East Ben White Boulevard, Austin, TX 78747
Phone Number:
Location: United States > Texas > Austin > South Austin
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #113 of 190 Hotels in Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Austin Airport 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Whether you are in Austin for business or pleasure, the newly renovated Holiday Inn Express Austin Airport offers all the comforts and conveniences you expect from luxury airport hotels. We are centrally located near Austin-Bergstrom International Airport and our location gives easy access to downtown Austin, Austin Convention Center, and the University of Texas. Several shopping malls are available within a ten mile radius of our hotel. A few of the many companies located near us include Ercot, AMD, Palm Harbor, Freescale, Helio Volt, LCRA, and Del Valle ISD. The Holiday Inn Express Hotel & Suites is perfect choice for the business traveler. This 4-story all suite hotel features 80 beautifully appointed guest rooms and free high-speed (wired & wireless) Internet service. Take advantage of our 'Park & Fly' program and eliminate worries of high airport parking rates. We offer daily complimentary airport shuttle service from 5am to 11pm. You will find yourself amazed with our award-winning service, convenient location, and spacious guest rooms featuring our Stay Smart bedding collection, microwaves, refrigerators, Direct-TV and expanded free HBO. Don't forget our complimentary freshly prepared breakfast buffet, including variety of hot items like bacon, sausage, omelets, scramble eggs, and biscuits & gravy. Visit Austin, Texas and Stay Smart at the Holiday Inn Express Hotel & Suites Austin Airport. ... more   less 
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Also Known As:
Holiday Inn Express Austin Airport Hotel Austin
Holiday Inn Austin
Austin Holiday Inn

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