Extended Stay Deluxe Austin - Arboretum - North Austin, TX
Loud Dogs! No queen beds in queen suites, Boo!! Find another place if you can!
We are in the middle of an interstate move, and needed this long term stay facility for one month. We have a trailer and a lot of belongings with us. We arrived late on a Friday to find our "queen" suite had a "double" bed, and told that they have replaced all the hotel queens with doubles.It is simply called a queen suite, but not because of the bed size. They would get us a king room in a few days. Never happened. Dogs are allowed to bark,left in unattended rooms, for days on end. They tell us we are not allowed to knock on the door, as "that is a lawsuit waiting to happen," but they refuse to quiet the dogs in two rooms near ours. In ten days still barking hours on end. They say they do not believe that it is such a bad problem and they are dog friendly. Evidently desk personal take the dog out for walks when they have to go potty! What? That answers the question why they are not at the desk half the time. Where are the owners? Allowing a dog to stay in a room with the owners is one thing, left unnatended to the care of the staff is quite another. We were to stay here for a month, but a double bed for two older people, barking dogs,poor parking, and maintanance problems have cured us. The bathroom sink is very severly cracked all the way across the bottom. When they checked, they said it was not all the way through the porcelean yet. It is also detached and falling away from the wall The bath tile floors have two five foot crack lines. Room doors have light and sound coming in from the hall. We are not allowed to park on our side of the building. They say that it belongs to the next door shopping center. Long walk to the room...great inconvenience. True, large rooms, but so poorly lit we cannot see much with two small low lite bulbs. We will leave ASAP. We love Desk clerk Monica and Maintenance Man Mike, as they are great ambasadors for this ill managed property. The hotel is another story. We will never return, and do not recomommend this hotel unless you are really desperate. We gave them every oportunity to correct problems, and they have done nothing. Today they finally offered to allow us to move all our belongings to another double bed room down the hall. I would rather jut move out. Still lied about the queen suite, still major repairs not fixed, and further from our car, still poor maintenance, and still waiting for the king bed. Yikes, we cannot wait to leave. This is the first time we have ever complained about a hotel. They tell me they have nearly as many pets as they have people. So, basically, if you are looking for a doggie hotel, this is it. Large room does not compensate for the other problems. We were just told by todays afternoon manager, "as long as the customer pays the cleaning fees, the dogs can do pretty do anything they want, except destroy the room." Too late, they destroyed the reputation of Extended Stay Deluxe hotels as far as we are concerned. PS. we are animal lovers, so do not think that this is because we do not like them. We love animals, not policies that allow owners to leave them alone for hours unattended and barking. This is not acceptable anywhere, any time, under any circumstances. Remmeber, to check with your long term hotel about animal policies BEFORE YOU MOVE IN AND PAY!! This one has no policy controlling the pets. All the customer has to do is pay the cleaning fee, period. From now on, we will check with pet policies before making our selection of hotels. I guess, from now on, I will also have to ask if a queen suite actually has a queen bed. R. Markowicz, Michigan
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- Also Known As:
- Extended Stay Deluxe Austin Arboretum North Hotel Austin
- Extended Stay Austin
- Austin Extended Stay