First I'll say that the employees were fine, but the hotel was certainly understaffed as they tended to be constantly in a hurry. The night we arrived was hectic and I felt very rushed. Some training or awareness could help improve their demeanor.
The hot water situation was never up to par. Our second morning the water heater was busted. I was in the lobby and the desk phone was ringing off the hook because of it.
The towels were terrible and felt like sandpaper.
There were dead bugs in the hallway, which is likely acceptable for a day, you can't clean that up immediately, but when those same dead bugs were there day after day it becomes an issue. I'm not talking about nooks & crannies, these were dead center in the main hallway.
The guard railings in many places were missing safety caps, leaving the sharp steel open for your hand to be cut open. My palm was almost a victim of these, but it was only scraped a little bit.
Maybe I'm not used to an extended stay, but the breakfast was lacking. Granola bars, packaged muffins, oatmeal, coffee and hot chocolate are the only available items.
No elevator, and being on the 2nd floor was a hassle for luggage.
My room was right by the stairwell, and none of the doors have silencers or resistance hinges. Doors are generally light so they don't close on their own either. I left my room the first day for a few minutes and it didn't close on it's own, leaving it slightly open.
The price was pretty cheap though. I'm giving this two stars, but only because I could imagine things being worse.
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- Also Known As:
- Extended Stay Deluxe Austin Arboretum North Hotel Austin
- Extended Stay Austin
- Austin Extended Stay