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“Great staff and good value hotel” 5 of 5 stars
Review of TownePlace Suites Austin Northwest

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TownePlace Suites Austin Northwest
2.5 of 5 Hotel   |   10024 North Capital of TX Highway North, Austin, TX 78759 (Northwest Austin)   |  
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Free Parking
Ranked #113 of 182 hotels in Austin
Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Great staff and good value hotel”
5 of 5 stars Reviewed May 24, 2012

Stayed at this hotel for 2 nights May 18th. We had 4 rooms altogether. The rooms are perfect for families. Our rooms were clean and in good condition. We had both single rooms and the 2 bedroom suites. While there is some remodeling being done to the property, this did not interfere with our stay in the main hotel building in any way. The hotel was sold out both nights which can attest to its great value. The breakfast was good as well. Every staff person we dealt with, was personable and eager to ensure our stay was enjoyable. Would definitely stay here again.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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35 people have reviewed this hotel

Traveler rating
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    15
    12
    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Tampa, Florida
Top Contributor
110 reviews 110 reviews
10 hotel reviews
Reviews in 25 cities Reviews in 25 cities
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed May 13, 2012

The floorplans of the room are good. I enjoy having a full kitchen so I can stock healthy food and snacks in my fridge. I was in this hotel for only 2 nights for a business trip so I didn't have to use the kitchen on the trip but that amenity would be great for a longer trip to the area.

The walls in this hotel are extremely thin. I could hear the entire conversations of the guests in rooms on either side of my room. Unfortunately, on my 2nd night, there was one group who had both rooms on either side of me and they decided to hold a raging party until 2am. Three calls to the front desk to complain produced no results, the party went on...and on...and on.

There are no vending or ice machines in the buildings. So if you want water, snacks, ice, you have to go back to the lobby building (a separate building with the lobby, breakfast room, exercise room). Due to major t-storms and a tornado warning the 2nd night I was there, I had to forego my usual bottle of water at bedtime because I had forgotten to pick one up while I was out, and couldn't get to the lobby building safely. This is a pretty poor design, if you ask me. A simple vending machine is expected when you stay in a hotel (at least in my opinion).

The a/c unit in my room smelled of burning electric wires every time it clicked on. A call to the front desk assured me this was normal. Normal? Really?

The breakfast is your typical "free hotel breakfast". They do offer rubbery eggs and greasy sausage links but the two containers were out of food both mornings when I went down for b'fast. They were making more to refill them, but they never were refilled while I was there for about 30 minutes. You have a selection of 5 different sugary cereals, oatmeal packets, pre-wrapped sugary danish type things. The "fresh fruit" they brag of is a bowl of overripe bananas and nothing more. Their OJ and Apple juice is that from concentrate stuff that comes out of the machine. Barely any actual fruit in either, I couldn't even finish a small 6oz OJ it was so sugary and just plain bad. The coffee was decent, but I didn't go for my typical 2nd cup, and opted to swing by a real coffee shop on my way to my meeting.

The exercise room is small but functional for a quick workout. You have 2 treadmills, 1 stairmaster, and some free weights. They offer a cabinet of towels and free water (that was the best deal of all if you ask me). The a/c did seem to be faulty or just turned really high, the room was warm to begin with so I think I got an extra oomph to my 30 minutes on the treadmill since I was sweating far more than I normally would!

Overall, it was fine for a quick business trip but if I was going to have to stay a full week, I would have found another hotel by the 3rd night to finish out my trip.

PS: Oh, and I forgot to mention the huge ants crawling up the wall by my bed the night of the storm. I was on the 2nd floor and still had a bug problem. Gross.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Memphis, Tennessee
Top Contributor
133 reviews 133 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed March 10, 2012

There's nothing particularly remarkable about this hotel. It's a neat, clean, cookie cutter TownePlace Suites hotel by Marriott. The staff was very friendly. Kudo's to them for helping my stay a good one.

Another reviewer stated it quite well, it's a Fairfield Inn with a kitchette. It's a less expensive Marriott Residence Inn without the hot free breakfast.

My only complaints about this establishment are placement of the flatscreen TV on the half wall between the bed and the kitchenette (I walked into it in the dark and thought I nearly ripped it off the wall); noise transmission between the rooms (yes, that's code words for thin walls); and a shower head that's mounted low on the wall (beyond eye level...and I'm only 6 feet tall).

It's convenient to a couple of decent restaurants next door. Easy access to Mo-Pac highway and any location in Austin.

  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Marietta, Georgia
Top Contributor
89 reviews 89 reviews
67 hotel reviews
Reviews in 46 cities Reviews in 46 cities
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed March 8, 2012

The TownePlace Suites at 10024 North Capital of TX Highway North, Austin, TX 78759 provides satisfactory lodging, but not more. The location is excellent because the hotel is easy to find, the local food options are many, and the proximity to main highways is useful.

However, the hotel uses cheap furniture and bed linens, and travelers should expect better from a Marriott property. Travelers should compare the room furnishings and bed linens with the Staybridge Suites around the corner in the same rate range - the Staybridge is much better in this regard. The hotel bathrooms have that Motel 6 feel - layers and layers of paint instead of stripping and repainting, extremely low-quality bathroom furnishings, and so on. There is nothing wrong with a Motel 6, that's not the point. The point is, the rates charged by the TownePlace Suites are not commensurate with the room furnishings.

Even with the sub-standard furnishings, the hotel is satisfactory for travelers - but travelers and travel professionals should carefully consider whether innkeepers should be rewarded for charging these rates when the much nicer Staybridge is around the corner.

Room Tip: Sushi Sake is close by and very good, the Iron Cactus Tex-Mex around the corner on Stonelake has a 4...
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  • Stayed March 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Senior Contributor
44 reviews 44 reviews
36 hotel reviews
Reviews in 33 cities Reviews in 33 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed February 13, 2012

If you need to be in North Austin, this is a great location and value. Rooms are big and clean. It is located on Mopac - making it very accessible. Tons of food options around the corner - overall a great value for money!

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beaumont, TX
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 30, 2012

We had a nice two bedroom suite that is great when traveling with kids. It was an average suite at a great price. We did have hotel remodeling directly across the hall from our room that was fairly loud. It's a great location in austin and easy to find. They had a free "grab and go" breakfast. The breakfast was not a hot breakfast but offered several breakfast options that quick and easy.

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
32 reviews 32 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 7, 2012

Towneplace suites is just basic unlike other hotels in the category such as Staybridge suites or Homewood suites. I have stayed in Fairfield inn before and this is just another one with the addition of a kitchen. The room that I was given first was alright - I loaded all my essentials inside the refrigerator only to find out next morning that it was not working. Their response is a little slow but they did give me another room - but I had to do all the shifting with no assistance at all.
The breakfast is also just minimal - cereals, fruit, muffin and milk in addition to coffee/tea.

The best part of the hotel's location is that it is close to all the major stores.

Overall if you do not have any other option, you can take this. Though I have no regrets, but expected more for the price I paid for this room.

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about TownePlace Suites Austin Northwest

Also Known As:
Towneplace Suites Austin Northwest Hotel
Towneplace Suites Austin Northwest Hotel Austin
Towneplace Suites Austin
Address: 10024 North Capital of TX Highway North, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #113 of 182 hotels in Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Austin Northwest 2.5*
Official Description (provided by the hotel):
Residential style living with the comforts of a townhouse community - Northwest Austin. ... more   less 
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