The floorplans of the room are good. I enjoy having a full kitchen so I can stock healthy food and snacks in my fridge. I was in this hotel for only 2 nights for a business trip so I didn't have to use the kitchen on the trip but that amenity would be great for a longer trip to the area.
The walls in this hotel are extremely thin. I could hear the entire conversations of the guests in rooms on either side of my room. Unfortunately, on my 2nd night, there was one group who had both rooms on either side of me and they decided to hold a raging party until 2am. Three calls to the front desk to complain produced no results, the party went on...and on...and on.
There are no vending or ice machines in the buildings. So if you want water, snacks, ice, you have to go back to the lobby building (a separate building with the lobby, breakfast room, exercise room). Due to major t-storms and a tornado warning the 2nd night I was there, I had to forego my usual bottle of water at bedtime because I had forgotten to pick one up while I was out, and couldn't get to the lobby building safely. This is a pretty poor design, if you ask me. A simple vending machine is expected when you stay in a hotel (at least in my opinion).
The a/c unit in my room smelled of burning electric wires every time it clicked on. A call to the front desk assured me this was normal. Normal? Really?
The breakfast is your typical "free hotel breakfast". They do offer rubbery eggs and greasy sausage links but the two containers were out of food both mornings when I went down for b'fast. They were making more to refill them, but they never were refilled while I was there for about 30 minutes. You have a selection of 5 different sugary cereals, oatmeal packets, pre-wrapped sugary danish type things. The "fresh fruit" they brag of is a bowl of overripe bananas and nothing more. Their OJ and Apple juice is that from concentrate stuff that comes out of the machine. Barely any actual fruit in either, I couldn't even finish a small 6oz OJ it was so sugary and just plain bad. The coffee was decent, but I didn't go for my typical 2nd cup, and opted to swing by a real coffee shop on my way to my meeting.
The exercise room is small but functional for a quick workout. You have 2 treadmills, 1 stairmaster, and some free weights. They offer a cabinet of towels and free water (that was the best deal of all if you ask me). The a/c did seem to be faulty or just turned really high, the room was warm to begin with so I think I got an extra oomph to my 30 minutes on the treadmill since I was sweating far more than I normally would!
Overall, it was fine for a quick business trip but if I was going to have to stay a full week, I would have found another hotel by the 3rd night to finish out my trip.
PS: Oh, and I forgot to mention the huge ants crawling up the wall by my bed the night of the storm. I was on the 2nd floor and still had a bug problem. Gross.
- Official Description (provided by the hotel):
- Residential style living with the comforts of a townhouse community - Northwest Austin. ... more less
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- Also Known As:
- Towneplace Suites Austin Northwest Hotel Austin