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“Not what we were used to” 3 of 5 stars
Review of SpringHill Suites Austin South

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SpringHill Suites Austin South
3.0 of 5 Hotel   |   4501 South IH-35, Austin, TX 78744   |  
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Ranked #94 of 191 Hotels in Austin
North Platte, Nebraska
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Not what we were used to”
3 of 5 stars Reviewed June 2, 2014

This hotel is definitely needing a remodel, the staff however was very friendly and accommodating the rooms were just very dated. We were going to stay 2 nights and ended up leaving after our first night stay. The hotel is going to start a major remodel in November which I am sure will make it the Marriott we are used to.

  • Stayed May 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katrina G, General Manager at SpringHill Suites Austin South, responded to this review, June 16, 2014
Thank you for commenting on your stay. As mentioned in your review the staff is anxiously awaiting a full renovation scheduled to start in November. We appreciate your recognition of the staff service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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160 reviews from our community

Traveler rating
    45
    58
    31
    17
    9
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44
30
8
60
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Temple, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 2, 2014

I stayed for a 1-night stay in Austin and it was overall a very nice stay. The room was spacious, clean and comfortable and the staff were friendly. If I have a complaint its that the breakfast in the morning is super crowded, but thats true of every hotel with a free breakfast if you're there after 8.

Room Tip: The King room with a jacuzzi was wonderful! It was large enough to comfortably fit 2 adults, plus th...
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katrina G, General Manager at SpringHill Suites Austin South, responded to this review, June 16, 2014
Thanks for the great review. We hope to see you again when your travels bring you back to Austin!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 28, 2014

We went to a graduation in Austin and extended our stay to visit the area. The Springhill Suites were a perfect location for our events and the length of stay. There was a kitchen, separate sitting area along with the bedroom and bath. It was nice to unpack and feel settled, able to choose if we wanted to eat out or cook ourselves. Breakfast was provided each morning with some healthy choices besides the traditional waffles, etc.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katrina G, Manager at SpringHill Suites Austin South, responded to this review, June 2, 2014
Thanks for logging on and sharing your comments!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belton, Texas
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 28, 2014

We used this hotel for a quick overnight stay before flying out of the Austin airport. It is located just South of Austin and the road to the airport itself. The hotel was nice quiet and a great price for a last minute deal. It was easy access to the road to the airport and we were in the terminal within 15 minutes of leaving the hotel and parking at the extended lot. Highly recommended for Airport overnights. We were even able to print our tickets at the business center that we forgot to do at home.

Room Tip: Get a room away from the Highway. Not loud but will help
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katrina G, Manager at SpringHill Suites Austin South, responded to this review, June 2, 2014
Thanks! We are happy you enjoyed your stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clarkesville, Georgia, United States
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed May 25, 2014

Due to a family wedding, we reserved a 2 night stay 6 months in advance. The king size suite was ready upon our arrival around noon & was nice & clean. The bed was comfortable, adequate water pressure & temperature in the shower. However, the air conditioning system was quite noisy & just about froze us out of there; even when the thermostat was set on 76. The first morning, the elevators were so slow that we took the stairs for breakfast about 8:30 am. Fortunately, my brother who is confined to a walker had a room on the ground floor, or not sure what he would do! The breakfast bar was similar to a "cattle trough". Food sloped all over the place & wasn't being refilled in enough time to feed all the guests. So, we grabbed a couple of bananas & proceeded to wait for elevator service which never came. Walking back upstairs to our room, we got dressed & left around noon. Upon returning at 4:00 pm, our room hadn't been cleaned, so we called the front desk. Well, here comes a maid with a couple of well worn towels and the normal shampoo, etc. condiments. Our trash never got emptied, bed made, counters wiped down, etc. Guess to sum it all up, we're very disappointed with this hotel's services for the amount charged for our room. Realize the hotel was sold out that weekend, but enough staff should've been around to accommodate guests needs.

  • Stayed May 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katrina G, Manager at SpringHill Suites Austin South, responded to this review, June 2, 2014
Thank you for logging on and expressing your concerns and feedback. We were sorry to learn you were not satisfied with your stay. Although the situation with the elevator was outside of our control the insight you have provided will allow the management team to evalute and improve the service issues you encountered during your stay.
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Bear Creek Twp., PA
Top Contributor
51 reviews 51 reviews
18 hotel reviews
Reviews in 30 cities Reviews in 30 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed May 22, 2014

I stayed at this hotel the week of 5/5/14 on a business trip. The hotel staff were very friendly and accomodating. Free wi-fi in the room worked well. The hotel was located about 10-15 minutes south of Austin, about an hour or so North of San Antonio, and about 15 minutes from teh Austin Airport. The room was very clean, and the complementary contenantal breakfast was good. My room was large and spacious, and also had a Jaccuzi tub and seperate shower/tub. I would recommend this hotel to anyone traveling in the area. My room was on the 6th floor facing south, and I did not have any issues with highway noise.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katrina G, Manager at SpringHill Suites Austin South, responded to this review, May 23, 2014
Thank you for sharing your experiece on line!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 22, 2014

Was on a road trip from Dallas going to San Antonio, but spent a bit of time in the Austin area. Despite the weird on-ramps and off-ramps from I35E, just off the freeway, noise insulation is bad from the outside. I can hear the freeway all night long, but one night; there was a severe thunderstorm passing through. Haha...best night ever for sleeping.

The suite was spacious including a small wet bar, a sink, a microwave oven, and a frig. It had a small living room with a pull out sofa, and a small bedroom area. Bathroom was big for this type of property. It felt luxurious to me. AC controls are based on a digital thermostat. Noise in general from other rooms were non-existent. I used the gym late one night and it was decent. I also used the laundry room. Decent price to get your clothes washed and dried.

Service was great from the front desk; staff were generally friendly.

Only thing I didn't like was the one functioning elevator. Maybe it was a sign to workout more. Ha...I would stay here again. Thank you

Room Tip: Try to get a room as far as you can from the freeway?
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Green Features: I approve - saw the signs about the washing of the towels, but I was only there for 2 nights and I was solo.
  • Stayed May 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katrina G, Manager at SpringHill Suites Austin South, responded to this review, May 23, 2014
Thank you for commenting on your experience!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Austin South

Address: 4501 South IH-35, Austin, TX 78744
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #94 of 191 Hotels in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Austin South 3*
Number of rooms: 152
Official Description (provided by the hotel):
The SpringHill Suites Austin South is located just off IH-35 and is convenient to the airport, Barton Creek Square Mall, and University of Texas, San Marcos Premium Outlets and much more. It is 4 miles from downtown Austin and its many restaurants and entertainment hot-spots. Guest rooms feature separate living/sitting areas, microwaves and mini-fridges, and Marriott luxury bedding. Guests will delight in the complimentary new breakfast buffet, complimentary WiFi and on-site parking. ... more   less 
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Also Known As:
Springhill Suites Austin South Hotel Austin

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