We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good location, nice room” 4 of 5 stars
Review of SpringHill Suites Austin South

Save Saved
You added SpringHill Suites Austin South to your Saves list
Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
SpringHill Suites Austin South
3.0 of 5 Hotel   |   4501 South IH-35, Austin, TX 78744 (South Austin)   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Free Parking
Ranked #88 of 184 Hotels in Austin
Chicago, Illinois
Top Contributor
119 reviews 119 reviews
28 hotel reviews
Reviews in 38 cities Reviews in 38 cities
82 helpful votes 82 helpful votes
“Good location, nice room”
4 of 5 stars Reviewed April 28, 2013

This hotel is within 5 miles of the Austin Airport but also located close to I-35 for access to other locations. The breakfast was quite good and the room clean and well appointed. We only stayed on night so did not use the kitchen space but it was quite convenient. Ask for a room away from the elevators which are noisy.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review, April 29, 2013
Thank you for reviewing our hotel! We are glad you enjoyed your stay and look forward to having you back very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

143 reviews from our community

Traveler rating
    43
    50
    27
    14
    9
See reviews for
41
26
8
53
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Ball Ground, Georgia
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 25, 2013

We stayed for the weekend attending the MotoGp race at Circuit of the Americas. The hotel location is perfect for getting to the airport, the track and downtown Austin quickly. We had a king suite, which we thought would be more spacious. The room was not spacious. For two people in the room, we were regularly on top of each other. There was not a good place to put our luggage, so we were stepping over bags. There was a small amount of room to get around the bed to the sofa area. If we had additional people in the room, it would have been very uncomfortable. The room itself was fairly clean and the rooms were quiet, we didn't hear people in the halls and we know the hotel was full. Breakfast was good. It was crowded for breakfast, again the hotel was full, but the food was available consistently when people came in. The flow of the breakfast set up should be looked at, you walk in and you can't just start getting fruit or any food because the plates are in the middle. Overall, we would consider staying here again for races.

Room Tip: We stayed in a king suite on the 2nd floor, it did not flow well for 2 people, it was hard to get ar...
See more room tips
  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review, April 26, 2013
Thank you for taking the time to leave a comment about our hotel. We are very sorry for any inconveniences that you experienced while staying with us. We are glad to see you liked our location and the convience of getting to your multiple destinations. We are so sorry to hear your experience was less than perfect. I want to let you know that our rooms are due for a rennovation early 2014 and are 25% larger than the standard guest rooms. We appreciate any and all feedback and will take it into concideration. We hope that next time you visit Austin you will give us a second chance!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
36 reviews 36 reviews
30 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 25, 2013 via mobile

absolutely fantastic hotel from top to bottom. Customer service Guest Relations top notch. Rooms spacious updated great breakfast clean stocked with plenty of towels blankets and pillows. Excellent experience will definitely stay here again on my next trip to Austin. Well worth the money.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review, April 26, 2013
Thank you for your time to let us know how your stay was. We are so happy to hear about your exellent experience! We are so glad we can provide you with a spacious room and our wonderful breakfast. Thank you again for letting us know how your stay was. We hope to see you soon the next time you are in Austin!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
57 reviews 57 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 12, 2013

The main reason I picked this hotel because I thought I know what to expect from Marriott properties and so far I never get disappointed till I stay here at the SpringHill Suites Austin South.

The room was outdated! The breakfast was very standard but not bad at all...the girl at the front desk when we checked in was nice and friendly... but just can't really stand with the room..it could've been much better... just shown some aging and outdated!! the carpet, the wall, the bathroom...the furniture.. just dull and didn't look so clean to me! sorry..!

Good thing we only stayed for 1 night...it would be nice if they pay attention more details to the updated room design within reasonable company budget... there's no bath gel in the shower (just the bar soap so for us who stayed with friends not really comfortable to share the soap..the bath gel would be more make sense to us)..no trash bean in the bathroom (there's one outside the bathroom under the sink) but would be nice to have one inside the bathroom too!

  • Stayed April 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review, April 17, 2013
Thank you for taking the time to review our hotel. I'm glad that you found our front desk associates friendly.
We are due for a renovation, which I think will solve nearly each concern you mentioned in your review. We are anticipating a full renovation in early 2014 so we do hope that you will give us another try at that time.
When Springhill Suites South was built in 2000 the highway was not developed like it is today in 2013, therefore we do our best to accomodate for those that are not used to the city. We have a few options to offer, most popular, moving to a room on the other side of the hotel.
We do have maps and addresses on ou website that show the distance from downtown and the airport. We also offer complimentary shuttles to the downtown area nightly for your pleasure.
We thank you again for taking the time to review our hotel, we will definitely have that 'new' hotel look in early 2014 so we hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainesville, Florida (home of the Gators!)
Top Contributor
180 reviews 180 reviews
81 hotel reviews
Reviews in 63 cities Reviews in 63 cities
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed April 9, 2013

This was my third time staying here. Love this properties location, rooms and staff. Especially pleasant as they had a very nice young lady checking me in. Aurelia was very professional, she should be promoted!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review, April 17, 2013
Thank you so much for the wonderful review! We are very greatful to have Aurelia on our team and I will personally let her know of your review. We hope that you will be back to visit very soon.

Thank you again for taking the time to review our hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Collins, Colorado
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 25, 2013

This hotel is one of at least 4 Marriott properties grouped together just off of I-35 in Austin. I will try another one the next time I'm in the area. This hotel was kind of dingy - the hallways, my room. A totally forgettable hotel experience, except that my room smelled very strongly of soap (which seems good, but the soap they provided didn't smell like that so wondering where it came from; it was overwhelming).

They have free breakfast in the morning, so that's a plus. It was really crowded - I didn't stay, just grabbed some tea and a banana and left, so I can't comment further on breakfast.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review, March 28, 2013
Thank you for taking the time to review our hotel. I see that overall you had a positive experience, however our goal is to exceed your expectations. I wanted to take a moment to touch on a couple items that you mentioned in your review. Out of the 5 Marriott properties we are the last to receive our renovation, we should have it completed within upcoming 12 months. Although we take cleanliness seriously sometimes the natural wear and tear to the human eye might seem 'dingy', however I can assure you cleanliness is of high importance at Springhill Suites South. The soap smell in your guest room is due to our cleaning efforts to ensure that each room smells fresh and is spotless. You also mentioned breakfast, we are the only hotel in the cluster of Marriotts that you referenced therefore it is very popular. We also offer to go bags for those without time to sit and enjoy our Texas shaped waffles, fresh fruites, scrambled and boiled eggs, etc.
Thank you again for reviewing our hotel, we hope you will give us another try next time you're visiting Austin.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, Texas
Senior Contributor
49 reviews 49 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 22, 2013

I stayed here for 2 nights on business. The room was adequate, but it was tired old decor...looked beaten down. The "hot breakfast" consists of those "instant eggs" - yuk! It's what you get at 2-star places...I expected more here.

But, the FRONT DESK ROCKS! The young women there worked hard to help us when we had car trouble, needed a restaurant reference, a phone number, and suggestions for transportation.
I got 5-star service from these young women...they made this rating to 3 stars (it would have been 2 stars).

Room Tip: Ask for a room in the back, away from the highway.
See more room tips
  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review, March 28, 2013
Thank you for taking time to review our hotel. I am very happy to hear we could assist with your car trouble. We are looking to receive a full renovation within the upcoming 12 months so I hope that you will give us a second chance upon your next visit to Austin. Our breakfast is one of the main reasons our guests choose to stay with us, we are the only hotel in the area that offers an extensive breakfast including: scrambled and boiled eggs, deli meats, cheese tray, pastries, Texas shaped waffles, fresh fruits, cereals, yogurts and much more. Our eggs are not instant and are made each morning fresh. We hope that although you didn't enjoy the scrambled eggs you could find something to enjoy.
Thank you again for your review. We look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to SpringHill Suites Austin South? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about SpringHill Suites Austin South

Address: 4501 South IH-35, Austin, TX 78744
Location: United States > Texas > Austin > South Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #88 of 184 Hotels in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Austin South 3*
Official Description (provided by the hotel):
The SpringHill Suites Austin South is located just off IH-35 and is convenient to the airport, Barton Creek Square Mall, and University of Texas, San Marcos Premium Outlets and much more. It is 4 miles from downtown Austin and its many restaurants and entertainment hot-spots. Guest rooms feature separate living/sitting areas, microwaves and mini-fridges, and Marriott luxury bedding. Guests will delight in the complimentary new breakfast buffet, complimentary WiFi and on-site parking. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Marriott, Orbitz, Expedia, Priceline, Tingo, HotelsClick, Hotels.com, Despegar.com, TripOnline SA, Odigeo, Venere and Otel so you can book your SpringHill Suites Austin South reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Springhill Suites Austin South Hotel Austin

Owners: What's your side of the story?

If you own or manage SpringHill Suites Austin South, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

;