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“Talk them down!” 4 of 5 stars
Review of SpringHill Suites Austin South

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SpringHill Suites Austin South
3.0 of 5 Hotel   |   4501 South IH-35, Austin, TX 78744 (South Austin)   |  
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Ranked #88 of 184 Hotels in Austin
The Woodlands, Texas
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
“Talk them down!”
4 of 5 stars Reviewed February 20, 2013

I walked in to the lobby asking for a price without calling...there are mulitple hotels in the area and I needed a room because we were going to a bar nearby for a concert and didn't want to stay far away considering we were getting a cab. Anyhow, after checking three hotels, I noticed that they were all fairly high for what they were. I explained to the girl that I found a better price than her, which I did, and that I was tired of looking. I asked her to make me a deal and she matched the price on the spot. Good enough for me.

The only odd thing was that our ADA room didn't seem like it would handle a wheelchair. I could barely walk by the bed to the bathroom without hitting my foot on the tv stand so I know there is no way a handicapped person would be able to function in there. It was a poor layout but it was a "suite" so they had to have the kitchen, living room, bedroom, and bathroom. I wasn't impressed, but I wasn't looking to be.

Oh yeah, parking sucked but they had security in a cart so I felt secure leaving the car out there.

Room Tip: Ask to be closer to the elevators so you don't have to walk far but be sure you are not right ne...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review, April 26, 2013
Thank you for reviewing our hotel. We appreciate any and all feedback. We are so sorry to hear that your experience was less than perfect. Our rooms are about 25% larger than the standard guest room. We hope you will give us a second chance as in the future during your visits to Austin. We thank you again for your review and look forward to seeing you in the future.
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144 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Spanish first
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English first
Laredo, Texas
Top Contributor
67 reviews 67 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 19, 2013

Our room was very comfortable. I like that the bathroom had the shower and toilet separate from the wash sink as that is alwaays convenient. Slept well, but hiway traffic noise could be heard slightly. Breakfast was very good with waffles, scrambled eggs, sausage, oatmeal, and assorted cereals and fruit. Very orderly. The desk clerks were very courteous and helpful. There was a short wait for ouir reserved room as they were running late with the cleaning, but all in all, this is a very good hotel!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review, April 26, 2013
Thank you for the time taken to write a review. We are pleased that you had an overall good stay with us. We are so sorry to hear your experience was less than perfect. I want to let you know that when our hotel was built in 2000 the highway was not as developed. We do offer two options to guests who are sensative to noise such as earplugs and a change of room can be arraged as well. Thank you again for your time, we hope that you will consider us next time you visit Austin.
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New Mexico
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 22, 2013

Reserved room through Priceline and had no problem with check-in. Spacious suites - we had 2 double beds and a pull out couch, microwave, refrigerator, table and chair, end table, coffee table, TV, another chair, bar sink, and plenty of counter space. Breakfast differed a bit each morning but was very good. Fruits, hard-boiled eggs, scrambled eggs, sausage, sausage/potatoes, waffles, breads/muffins/bagels, oatmeal, cereal, yogurt, tea, coffee, and juices. I'm sure I forgot something. The indoor pool was nice and the outdoor hot tub was even better - even though it was right by the freeway and you could hear traffic. The noise didn't bother us. The exercise room had free-weights, treadmill, elliptical, and recumbent bike. Water, towels, and sanitizing wipes were provided. Each station had a small TV so you could watch while you worked out. One wall is mirrored so you can see into the pool room encase your kids are in the pool.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review, April 26, 2013
Thank you for reviewing our hotel. We appreciate any and all feedback as we continue to try and be the cleanest and friendliest hotel. We are pleased you had an overall great stay. We thank you again for the feedback and look forward to hosting you in the future.
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Allen, Texas
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 1, 2013

We stay here a couple times a year since it is close when we stay to visit our son in college. Although it is not in downtown, it is only a mile from his campus so it is very convenient. They always have things in order. Nothing over the top but a great value and it is consistently well run. On our last visit I found a nice chiprock sidewalk path to jog on. Breakfast is always busy but has a good variety that helps get the day started without having to pay extra at a restaurant. My wife only likes new or recently remodeled hotels and this one has met her requirements. SpringHill has been a good place for us.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review, April 26, 2013
Thank you for taking time to review our hotel. We are looking to receive a full renovation within the upcoming 12 months so I hope that you will give us a visit. Our breakfast is one of the main reasons our guests choose to stay with us, we are the only hotel in the area that offers an extensive breakfast including: scrambled and boiled eggs, deli meats, cheese tray, pastries, Texas shaped waffles, fresh fruits, cereals, yogurts and much more. Thank you for your review and we hope to see you the next time you visit Austin!
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Woodbridge, Virginia
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 18, 2012

This is a well run Marriott property just off of I-10 North. The room was spacious and clean with a convenient mini kitchen and comfortable bed. The front desk staff was very friendly and recommended things to do and places to eat. They offer a free shuttle service to 6th Street in the evening, which we did not use but I thought it was a nice amenity. Overall it was a great place to stay!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review, November 20, 2012
Thank you for taking the time to write a wonderful review. We look forward to having you stay with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Koekelberg, Belgium
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 4, 2012 via mobile

No wow factor but amore than decent hotel that gets a serious lift thanks to the nice and helpful staff including management. The staff was always hepful and management came by over breakfast to say 'hi' and talk to guests staying for longer. We were there for 6 days and had chosen the hotel for the location close to friends, the included breakfast and internet.
The breakfast was more than OK and included waffles, eggs, 2nd hot entree, yogurts, bagels, cereals etc.
The rooms are a bit old fashioned but not really dated - just do not expect a modern Springhill suites. Also the rooms are rather small in this context
The location is quite good for most people: halfway between downtown and the airport close to Hi-35.
Remarks: too few cupboards, hanging space etc; noisy AC and noise from freeway; ants in room problem (on the 6th floor)
Pro's: staff, breakfast, location, price, and inclusiveness of rate

Stayed November 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review, November 20, 2012
We recognize that it takes time to go back and write a review so we appreciate your attentiveness to our hotel. We have addressed the ants and have taken extra steps with our room inspections to assure this unique situation will not happen again. We have also completed some preventative maintenance to ensure the air conditioner is less noisy. We are glad to hear that you enjoyed our breakfast and the hospitality team as customer satisfaction is our #1 goal here at Springhill Suites Austin South. We look forward to having you stay again in the near future and thank you again for taking the time to share your experience.
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Texas
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 17, 2012

My husband and I travelled to Austin to help my daughter out of a jam. After spending the day trying to get a key for her car, get it started, and get her settled in her new home. We were all exhausted. The jacuzzi helped ease our sore muscles, the pool was a great place to do a few laps to stretch those same muscles out, and the beds were an extremely comfortable place to finally get the rest we so sorely needed.

Breakfast is another story. The coffee tasted like cardboard and the "fried" eggs were an atrocious imitation. The waffles were good, but the line was long to make one. I settled for an english muffin with butter and honey.

Everyone we encountered at the front desk were friendly and helpful. One young lady even helped me find a bookstore. Kudos for that!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review, April 26, 2013
Thank you for taking the time to review our hotel. I'm glad that you found our front desk associates friendly. I see that overall you had a positive experience, however our goal is to exceed your expectations. We have many options in our breakfast such as Texas shaped waffles, boiled/scrambled eggs, fresh fruit, pastries, cheese platter, yogurt and much more. Thank you again for reviewing our hotel, we hope you will give us another try next time you're visiting Austin.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Austin South

Address: 4501 South IH-35, Austin, TX 78744
Location: United States > Texas > Austin > South Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #88 of 184 Hotels in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Austin South 3*
Number of rooms: 152
Official Description (provided by the hotel):
The SpringHill Suites Austin South is located just off IH-35 and is convenient to the airport, Barton Creek Square Mall, and University of Texas, San Marcos Premium Outlets and much more. It is 4 miles from downtown Austin and its many restaurants and entertainment hot-spots. Guest rooms feature separate living/sitting areas, microwaves and mini-fridges, and Marriott luxury bedding. Guests will delight in the complimentary new breakfast buffet, complimentary WiFi and on-site parking. ... more   less 
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Also Known As:
Springhill Suites Austin South Hotel Austin

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