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SpringHill Suites Austin South: Traveler Reviews

3.0 of 5
4501 South IH-35, Austin, TX 78744 (South Austin)
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SpringHill Suites Austin South
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Ranked #101 of 179 hotels in Austin
Most recent review
4 of 5 stars Reviewed January 1, 2013
bikeride_allen Allen, Texas
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76 reviews from our community

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Allen, Texas
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Always consistent for us”
4 of 5 stars Reviewed January 1, 2013

We stay here a couple times a year since it is close when we stay to visit our son in college. Although it is not in downtown, it is only a mile from his campus so it is very convenient. They always have things in order. Nothing over the top but a great value and it is consistently well run. On our last visit I found a nice chiprock sidewalk path to jog on. Breakfast is always busy but has a good variety that helps get the day started without having to pay extra at a restaurant. My wife only likes new or recently remodeled hotels and this one has met her requirements. SpringHill has been a good place for us.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review
April 26, 2013
Thank you for taking time to review our hotel. We are looking to receive a full renovation within the upcoming 12 months so I hope that you will give us a visit. Our breakfast is one of the main reasons our guests choose to stay with us, we are the only hotel in the area that offers an extensive breakfast including: scrambled and boiled eggs, deli meats, cheese tray, pastries, Texas shaped waffles, fresh fruits, cereals, yogurts and much more. Thank you for your review and we hope to see you the next time you visit Austin!
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Woodbridge, Virginia
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Nice Hotel with a Convenient Location”
4 of 5 stars Reviewed November 18, 2012

This is a well run Marriott property just off of I-10 North. The room was spacious and clean with a convenient mini kitchen and comfortable bed. The front desk staff was very friendly and recommended things to do and places to eat. They offer a free shuttle service to 6th Street in the evening, which we did not use but I thought it was a nice amenity. Overall it was a great place to stay!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review
November 20, 2012
Thank you for taking the time to write a wonderful review. We look forward to having you stay with us in the future.
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Koekelberg, Belgium
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
“Good hotel, great staff and management”
3 of 5 stars Reviewed November 4, 2012 via mobile

No wow factor but amore than decent hotel that gets a serious lift thanks to the nice and helpful staff including management. The staff was always hepful and management came by over breakfast to say 'hi' and talk to guests staying for longer. We were there for 6 days and had chosen the hotel for the location close to friends, the included breakfast and internet.
The breakfast was more than OK and included waffles, eggs, 2nd hot entree, yogurts, bagels, cereals etc.
The rooms are a bit old fashioned but not really dated - just do not expect a modern Springhill suites. Also the rooms are rather small in this context
The location is quite good for most people: halfway between downtown and the airport close to Hi-35.
Remarks: too few cupboards, hanging space etc; noisy AC and noise from freeway; ants in room problem (on the 6th floor)
Pro's: staff, breakfast, location, price, and inclusiveness of rate

Stayed November 2012, traveled as a couple
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Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review
November 20, 2012
We recognize that it takes time to go back and write a review so we appreciate your attentiveness to our hotel. We have addressed the ants and have taken extra steps with our room inspections to assure this unique situation will not happen again. We have also completed some preventative maintenance to ensure the air conditioner is less noisy. We are glad to hear that you enjoyed our breakfast and the hospitality team as customer satisfaction is our #1 goal here at Springhill Suites Austin South. We look forward to having you stay again in the near future and thank you again for taking the time to share your experience.
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Texas
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Short but good”
4 of 5 stars Reviewed September 17, 2012

My husband and I travelled to Austin to help my daughter out of a jam. After spending the day trying to get a key for her car, get it started, and get her settled in her new home. We were all exhausted. The jacuzzi helped ease our sore muscles, the pool was a great place to do a few laps to stretch those same muscles out, and the beds were an extremely comfortable place to finally get the rest we so sorely needed.

Breakfast is another story. The coffee tasted like cardboard and the "fried" eggs were an atrocious imitation. The waffles were good, but the line was long to make one. I settled for an english muffin with butter and honey.

Everyone we encountered at the front desk were friendly and helpful. One young lady even helped me find a bookstore. Kudos for that!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review
April 26, 2013
Thank you for taking the time to review our hotel. I'm glad that you found our front desk associates friendly. I see that overall you had a positive experience, however our goal is to exceed your expectations. We have many options in our breakfast such as Texas shaped waffles, boiled/scrambled eggs, fresh fruit, pastries, cheese platter, yogurt and much more. Thank you again for reviewing our hotel, we hope you will give us another try next time you're visiting Austin.
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Massachusetts
Top Contributor
61 reviews 61 reviews
30 hotel reviews
Reviews in 36 cities Reviews in 36 cities
31 helpful votes 31 helpful votes
“If only this property was as good as the front desk/check-in staff”
3 of 5 stars Reviewed August 29, 2012

This is very dated Marriott property located near the Austin airport (@ 7 miles) and a quick run into downtown Austin. It sits amongst a cluster of other Marriott properties and is showings its age when compared to similar SpringHill Suites or competitive brands. The are modestly furnished and have not been updated to the new Marriott motif. The desk/work space is crowded and there was a single TV in the room. The bathrooms are very small when compared to competitive properties.

The bright spot is the professionalism of the front desk staff who greet you like a long lost cousin and their sunny disposition can almost block out the deficiencies of this property.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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JKLewis, General Manager at SpringHill Suites Austin South, responded to this review
August 31, 2012
Thank you very much for your comments regarding your stay with us. While some would see this as a negative review for our hotel, I wanted to thank you for pointing out our staff service and courtesy that we show each and every guest. Our renovation is coming soon!--but I certainly did want to mention that in the meantime, we will absolutely be the cleanest and friendliest hotel around!
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Additional Information about SpringHill Suites Austin South

Also Known As:
Springhill Suites Austin South Hotel
Springhill Suites Austin South Hotel Austin
Springhill Suites Austin
Address: 4501 South IH-35, Austin, TX 78744
Phone Number:
Region: United States > Texas > Austin > South Austin
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #101 of 179 hotels in Austin
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The SpringHill Suites Austin South is located just off IH-35 and is convenient to the airport, Barton Creek Square Mall, and University of Texas, San Marcos Premium Outlets and much more. It is 4 miles from downtown Austin and its many restaurants and entertainment hot-spots. Guest rooms feature separate living/sitting areas, microwaves and mini-fridges, and Marriott luxury bedding. Guests will delight in the complimentary hot deluxe breakfast, complimentary WiFi and on-site parking. ... more   less 
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