I had a great check in experience. The staff was very friendly and I needed a few copies made for a presentation, without the time to find a Kinkos and not wanting to spend a fortune in the business center. The desk manager offered to make the copies for me. The room was very clean and nice. The internet was fast. I seldom eat in the hotel restaurants, so was very pleased with the food. Each time I entered the hotel or left the hotel the staff greeting me and seemed very attentive.