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“Nothing Special” 3 of 5 stars
Review of Hilton Austin Airport

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Hilton Austin Airport
3.5 of 5 Hotel   |   9515 Hotel Drive, Austin, TX 78719   |  
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Park, Stay & Go.
Ranked #72 of 187 Hotels in Austin
GreenLeadersSilver level
Shreveport, Louisiana
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Nothing Special”
3 of 5 stars Reviewed August 8, 2013

Spent a short night before an early flight at Hilton AUS. The staff was very friendly and they had a fast and courteous shuttle service - right on the driveway for the airport! The hotel interior was a bit dated and didn't really fit the Hilton standard for luxury - it could've passed for a motel. The pool was a bit noisy and my room was right over it, so it was a bit difficult to sleep. I caught a great deal on this place, and for the money, it was a fine stopover.

Room Tip: Ask for a room away from the pool.
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this review, August 19, 2013
Dear Guest,
Thank you for the review. We are glad to hear that you enjoyed your stay overall. You can’t beat our shuttle service to the airport. I’m sorry about the noise from the pool. If ever a room does not meet your total satisfaction please feel free to let the front desk know. We will be more than happy to find a room that meets your needs. We look forward to your next stay.
Sincerely,
Jason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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493 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
San Antonio
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 7, 2013

We stayed here in late May for a weekend getaway. The everything was good... not great. I usually stay at Hiltons when traveling and this one is mediocre compared to the others.The service in the hotel restaurant was poor and the deserts were wayyyy overpriced!

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this review, August 19, 2013
Dear Guest,
I am sorry that you were not completely satisfied with your stay. We appreciate your comments regarding your experience in our restaurant and have addressed the service issues with our staff.
We do hope that you will consider staying with us in the futer.
Sincerely,
Jason
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Killeen, United States
1 review
5 of 5 stars Reviewed August 7, 2013

Very convenient hotel for a busy traveller that doesn't have time to wait. The hotel is very close to the airport and the shuttle service is extremely fast. The hotel is everything that I would expect from a place like the Hilton.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this review, August 19, 2013
Dear Guest,
Thank you for the nice review. We are glad that you enjoyed your stay with us and we look forward to your return.
Best Regards,
Jason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
49 reviews 49 reviews
31 hotel reviews
Reviews in 32 cities Reviews in 32 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 6, 2013

Right at airport. Less than 3 min trip to terminal .Good food . Breakfast was fresh fast and delicious. Rooms seemed a little dark ( lighting) and TV remote had to be held at weird angle to work. Good gym ...good pool . My place to stay when needed.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this review, August 19, 2013
Dear Guest,
I am happy to hear that you enjoyed your stay with us. I will pass along your compliments to the kitchen and restaurant staff. We are in the process of updating our room lighting as well as our cable package which should improve the operation of the remote. Thank you for the review and we look forward to your next visit.
Best Regards,
Jason.
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Waco, United States
1 review
5 of 5 stars Reviewed August 5, 2013

This was an overall great hotel. It was very clean, the front desk was very friendly and knowledgeable about services the hotel offered. The best part hands down for us was the valet parking staff. The were kind, funny, and beyond helpful since I was traveling with one disabled child and one rowdy toddler.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this review, August 19, 2013
Dear Guest,
Thank you for the compliments. I will be sure to pass along the kudos to our valet staff. We are glad you enjoyed your stay and we hope to see you again soon.
Sincerely,
Jason
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Salado, United States
1 review
5 of 5 stars Reviewed July 29, 2013

We love to come here and take advantage of the park and shuttle to the airport. Very convenient and good price too. Shuttles run every 20 min, and it takes them 4-5 min to get to airport. When we returned from our trip, we called them when we retrieved our bags from luggage pick-up, and they were there waiting for us. So fast and easy.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this review, July 30, 2013
Dear Guest,
Thanks for the nice comments! We are glad that you enjoyed your stay. You really can’t beat our park and shuttle package. It takes all the hassle and stress out of catching that early morning flight and it’s a great way to start a vacation or a business trip. We can’t wait to see you again.
Sincerely,
Jason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
houston
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 28, 2013

My wife booked this hotel through priceline and got a great price. The lobby was beautiful. The hotel is a big circle with the lobby in the middle. The common areas were clean. The room was large and clean with a very comfortable bed. The pool area was clean. There were only a couple of people sharing the pool with us. The amazing thing was we never heard an airplane when we were in the hotel. We would definitely go back. It would be great for an early or late flight as it's right next to the airport.

Room Tip: Make sure you get a room that looks into the atrium. We never heard and airplane.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this review, July 30, 2013
Dear Guest,
We are glad to hear you enjoyed your stay. Not only are we a great place for the business traveler but we make for an excellent weekend getaway for the family! You can enjoy our pool, spa services and a staff that is here to take care of all of your needs. Come back and relax with us anytime.
Best Regards,
Jason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Austin Airport

Address: 9515 Hotel Drive, Austin, TX 78719
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Green Hotel in Austin
#39 Romantic Hotel in Austin
#54 Family Hotel in Austin
#61 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Austin Airport 3.5*
Number of rooms: 273
Official Description (provided by the hotel):
Enjoy the convenient location two minutes from the terminal at the Hilton Austin Airport hotel, the only hotel on Austin Bergstrom International Airport grounds. Take the complimentary 24-hour shuttle to the airport and enjoy easy access to downtown Austin with the $1 Airport Flyer service. Settle in a spacious hotel room with modern amenities and complimentary wireless and wired high-speed internet access, or choose a suite with an additional boardroom, fitness room or living room. ... more   less 
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Also Known As:
Hilton Austin Airport Hotel Austin
Austin Hilton

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