What has happened to the Hilton quality? DEFINITELY not at this location! We were very disappointed with our stay and no one really seemed to care, until we were checking out. "Complimentary" internet in the guestrroms rooms meant sitting in the bathroom, hoping that it would stay connected long enough to get some work done. When we called to report this... we were told that"someone would be right up"... this meant someone coming up to explain to us that the wiring was in the attic or a closet somewhere in the building. Again... the request to be moved fell on deaf ears. Old, lumpy mattresses on the beds... Window curtains 2 inches too short to meet the floor so the bright Texas sunrise as well as the front spotlights were visibile all of the time. Might want to change the vacuum bag... trash in the carpet... We asked to be moved.... it never happened. As we were checking out, we were greeted by a car parked so close to our car... IN THE HANDICAPPED RAMP... that one of us had to crawl over the gear shift from the other side so we could back out. We were told by the hotel employee that we could call and report it, but the City of Austin owned the building, so they would not do anything..... HMMMM Cars parked all in the firelanes for a conference.... HMMMMM Maybe the City of Austin would like to see what would have happened if there had been a true emergency. It appears that the Hilton folks have not visited this place in awhile.... We doubt they would be very happy. This location DEFINITELY fell short of our expectations.
- Official Description (provided by the hotel):
- Enjoy the convenient location two minutes from the terminal at the Hilton Austin Airport hotel, the only hotel on Austin Bergstrom International Airport grounds. Take the complimentary 24-hour shuttle to the airport and enjoy easy access to downtown Austin with the $1 Airport Flyer service. Settle in a spacious hotel room with modern amenities and complimentary wireless and wired high-speed internet access, or choose a suite with an additional boardroom, fitness room or living room. ... more less
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- Also Known As:
- Hilton Austin Airport Hotel Austin
- Austin Hilton