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“Very Comfortable” 4 of 5 stars
Review of Hilton Austin Airport

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Hilton Austin Airport
3.5 of 5 Hotel   |   9515 Hotel Drive, Austin, TX 78719   |  
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Ranked #71 of 183 hotels in Austin
GreenLeadersSilver level
Sherman, Texas
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
“Very Comfortable”
4 of 5 stars Reviewed April 28, 2013

We typically have our business meetings in the downtown Austin area, but switched over to the Austin Hilton airport this time. The room was very comfortable, not large but very adequate. Nice bedding.....tv/satellite system needs updating. The facilities are small and easy to get around, which was really nice compared to other sprawling facilities. Only ate in the hotel once, for breakfast. Breakfast buffet was reasonably priced and quick. Meeting facilitie were also fine, and the convienence to the airport is a real plus. When last meeting was over, I was through security and at my gate in 10-15 minutes. One very important note.......if you plan to catch a taxi to the downtown area leave plenty of time. Bell hop never did get any of the tons of taxis driving right out front to stop (they were on their way to airport) so we ended up jumping in the hotel shuttle and having them drop us off at airport to get a taxi downtown.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this review, April 29, 2013
Dear Guest,
Thanks for the review. I’m glad that you enjoyed your stay with us. We are a great location for meetings and business travel being so close to the airport. We hope to see you on your next trip to Austin.
Best regards,
Jason Roberts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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English first
Denver, United States
1 review
5 of 5 stars Reviewed April 24, 2013

This hotel is located on airport property. The room was very nice with plush beds, which is nice. I was attending the MOTOGP race at circuit of the americas, which is VERY convenient to get to from the hotel. The only down side is that it is kind of isolated from the city of Austin.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this review, April 29, 2013
Dear Guest,
Thanks for the nice comments. We are the closest hotel to the track only about ten minutes away! We make for a great place to stay if your attending a racing event or even a concert. While it does seem like we are off the beaten path, we are only 8 miles from downtown Austin. You can even catch the Airport Flyer right in front of the hotel. It has stops in the entertainment district as well as the university area. Only $2 round trip. Come see us again next time you’re in town!
Sincerely,
Jason Roberts
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Austin, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 24, 2013

We decided to take a "staycation" for my husband's birthday and chose this hotel because it was fairly close to home and had a good price for a Sunday night. Checkin was simple and quick. I'm a HHonors member and always enjoy the perks of it at Hilton properties.

The room was a good size. We stayed on the outer rim above the pool and had a nice view of the airport. The bed was big and comfortable. The room did have a very small TV, which surprised me. The bathroom is a little small and kind of had a...not moldy...feel to it. It's hard to explain-I expected a bit larger and more ventilated, perhaps? It was fine for our stay, but had it been long-term, we might have had a problem with it.

We visited the bar and enjoyed good service. Nice, small draft beer selection.

The night was nice and quiet, no airport noise, and when we left in the morning, we enjoyed a fairly decent coffee in our room-always a nice touch.

We will probably stay here again, as the location is perfect.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this review, April 29, 2013
Dear Guest,
Thanks for the great comments. I’m glad you and your husband enjoyed your getaway with us. I’ll pass on your compliments to the bar staff. I have also let housekeeping know about the feel of the bathroom so they can take care of it. Please think of us next time you need some time to relax. As an additional amenity, we will soon be featuring spa services in house!
Best Regards,
Jason Roberts
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Dallas, United States
1 review
3 of 5 stars Reviewed April 23, 2013

No panache, not made to feel welcome, dingy room. The restaurant had few options and was slow. The waitress was very sarcastic. I stay at hotels a lot as a frequent traveler. this hotel just did not match my idea of a business hotel I would return to.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this review, April 29, 2013
Dear Guest,
I’m sorry to hear you did not enjoy your recent stay with us. Our standards are very high in regards to cleanliness and service so I have passed along your comments to our housekeeping and restaurant managers to address these issues. I do hope that you would consider us in the future.
Best Regards,
Jason Roberts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ivyland, Pennsylvania
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed April 22, 2013

I have stayed here multiple times. We like the convenience of being at the airport as we can relax shortly after arriving into Austin. It is a circular hotel with an open interior. The restaurant functions well and we were happy with the service there. I did not utilize the bar so I cannot speak to that. There are two sets of elevators on opposite sides of the circular structure. You will quickly realize which is closest to your room as you can cut across on the ground floor to get to the bank of elevators closest to your room.

They do have a heated outdoor pool. I swam in it and it was warm enough in early April. It's small but not too small. There is also an outdoor hot tub. The pool had a large amount of detritus in it but this was during the spring when the trees are dropping flowers and budding so I was not surprised. Also a violent storm had come through just prior to my arrival. It was clean otherwise. The shuttle does run every 20 minutes on the hour, 20 after and 40 after. Also, when at the airport, just call the hotel to have the shuttle pick you up.

The rooms were nice. I had interior rooms only during my stays. The beds are comfortable and the bathrooms were nice enough. There is no free parking, it's either valet or self-park. The front desk staff seemed pleasant and professional and answered our questions with knowledge.

I did get violently sick at this hotel. I am guessing it was from a outdoor cookout that I went to at a facility I was visiting in Liberty Hill, TX but I will never be sure. The hotel found an unoccupied room for us and allowed us to finish our sleep there. This was the worst food poisoning I ever had. So I am quite happy with this hotel. They accommodated me and my wife with no complaints. It's by the airport so most would choose this hotel because of it's convenience to the airport. There is a business lounge where you can print your boarding passes. There is a small store where you can get simple snacks and replace toiletries and other items. All of these facilities are on the first floor in the middle atrium area except for the business lounge which is in the rim area. The conference facilities are mostly in the 1st basement level. I never had a need to go there.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this review, April 29, 2013
Dear Guest,
Thank you for being a return guest. It sounds like you were able to enjoy many of our amenities.
In addition we will soon be adding spa services to our amenity list. We hope that you can enjoy them on your next stay. I will pass along your compliments to the staff. They always enjoy compliments from our guests. I am sorry to hear that you were not feeling well but I’m glad we took good care of you. Thanks again and we hope to see you soon.
Sincerely,
Jason Roberts
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Houston
Top Contributor
53 reviews 53 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 21, 2013

Pretty good place.

Did not have toothbrush or toothpaste.

Nice circular design.

Good service and good staff. not loud at all. quick drive to downtown. good price. must pay for parking (but the barrier was not working or something). ($12/ per day)

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this review, April 22, 2013
Dear Guest,
Thanks for the comments! I’m glad to hear you enjoyed your stay and our staff treated you well.
If you ever need any amenities like tooth brush, tooth paste or comb just let us know. Our housekeepers will be happy to bring them to you free of charge.
Best Regards,
Jason Roberts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
101 reviews 101 reviews
17 hotel reviews
Reviews in 43 cities Reviews in 43 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 21, 2013

Good Hotel, staff was friendly, rooms clean, bartender was great, and so were valet people.

Hotel was nice, but it didnt wow me. I would stay here again. Good location to the Circuits of America and downtown.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this review, April 22, 2013
Dear Guest,
Thanks for the nice review. I'm glad to hear that our folks took good care of you. We look forward to your next stay.
Sincerely,
Jason Roberts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Austin Airport

Address: 9515 Hotel Drive, Austin, TX 78719
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Green Hotel in Austin
#40 Romantic Hotel in Austin
#62 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Austin Airport 3.5*
Official Description (provided by the hotel):
Enjoy the convenient location two minutes from the terminal at the Hilton Austin Airport hotel, the only hotel on Austin Bergstrom International Airport grounds. Take the complimentary 24-hour shuttle to the airport and enjoy easy access to downtown Austin with the $1 Airport Flyer service. Settle in a spacious hotel room with modern amenities and complimentary wireless and wired high-speed internet access, or choose a suite with an additional boardroom, fitness room or living room. ... more   less 
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Also Known As:
Hilton Austin Airport Hotel Austin
Austin Hilton

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