Arriving at the hotel it was errily empty. Check in was a breeze and I was able to have my request for a king sized no smoking room. Later as I left the hotel for dinner, the line at check in was much longer, 10 people deep and one person behind the desk. So I decided not to wait and asked directions from a bell person outside. He was very helpful and polite. On My way to the room I noticed how empty the hotel was. Just a few people by the hotel bar and restaurant totally empty of guest. As I made my way to the elevator I noticed the carpet needed to be replaced, badly faded and many satins, like potholes in a bad road all the way down the hall to my room. Once off the elevator im hit with very strong cigarette smoke in the hallway thinking I must be on the smoking floor, I slowly walk down the hall to my room. The tobacco smell fades as I walk further down the hall, there is a employee lounge as soon as u get off the elevator, this is where the strong smoke smell is coming from. Inside the room, first inspection looks fine, small bathroom, small TV, furnishing average holiday inn type. Waking into the bathroom, I see the tiles of the floor are filthy, almost black in some areas. The tiles in shower have mold. I go the phone to call front desk, phone is disconnected and not working, I reach in back of the head board to plug the phone back in, call the front desk to let them know of the mold problem, letting them know a little tilex goes a long way. The bed did not give me a good nights sleep, very little support, and, needs replacing. The towels are very rough, like sand paper, they have not heard of fabric softener here? No robes, or safe in closet.
The air conditioner is very loud and had to turn off to get to sleep, not a problem now but in summer it sure would be. The hotel is located right by the airport, in fact on it. If you need a place to sleep for one night and have a early morning flight, and don’t mind a few issue, this is the ideal place, you will be able to sleep till the last minute and still make your flight time. The noise from the planes can jar you awake in the morning, but being so close to the airport this is bound to happen. Downtown Austin is 10 miles away, 20 miles round trip, so a cab would be rather expensive. No restaurants near this hotel. The entrance to the hotel is a bit tricky, you need to take the Airport cargo exit, if not you will have to circle the airport. Free parking but they had a booth and toll arms, some were down, some were not, look for the ones that are up and drive in.
Bottom line is Hotel needs a major refurbish, but hard to beat it for one night if you have early flight in the morning. But I sure wish the hotel were a bit cleaner. By the way, hotel sells Pepsi only, no Coca Cola products.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Concerts / Music festival