I called a week in advance to make sure our reservation was in order and specifically ask for the 2 bedroom suite and that it be set up for 3 people. When we arrived we were given a 2 bed suite, we immediately went downstairs to have it changed. The desk clerk went to make sure the room was ready, he gave us the key cards and said it was ready. When we entered the room there was a pair of boots in the middle of the room, food in the fridge, a dirty towel in the bathroom and it was dirty and not in the least set up for 3 people! We called downstairs and they sent someone up to clean, we were told we had 3 TV,s one for each room & 1 in the living room, none of them worked, the 2 in the bedrooms weren't even hooked up to cable. The guys finally got the 1 tv working. The elevator wasn't working when we arrived, we were told it would be working that afternoon, we stayed 4 nights and it was never fixed, our room keys wouldn't work on a daily basis, the hallways and stairways were filthy and I mean filthy!! So my advice DO NOT STAY HERE!
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- Also Known As:
- Crestwood Suites Austin Hotel Austin
- Crestwood Hotel Austin