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“SXSW” 5 of 5 stars
Review of Crestwood Suites Austin

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Crestwood Suites Austin
2.0 of 5 Hotel   |   12989 Research Blvd, Austin, TX 78750 (Northwest Austin)   |  
Hotel amenities
Ranked #134 of 183 hotels in Austin
Austin, Texas
2 reviews
4 helpful votes 4 helpful votes
“SXSW”
5 of 5 stars Reviewed May 2, 2014

I stayed at this hotel during SXSW and the service was just as good! This was a very busy time; I saw many people doing all sorts of jobs to keep everything up to par, and the manager,Caleb, was doing laundry! Great staff!

Room Tip: The staff will help you.
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  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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72 people have reviewed this hotel

Traveler rating
    12
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    10
    15
    27
See reviews for
6
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Austin, Texas
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 27, 2014

This hotel is one of the best I have visited. The service is comparable to many five-star hotels in Austin. Gabe was exceptionally helpful, along with Brian and Cynthia. Caleb Meads sets a fine example of what a hotel manager should be. I recommend this hotel to everyone!

Room Tip: Any room is great!
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  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
1 review
2 of 5 stars Reviewed December 7, 2013

the staff is rude, cant get the floor vaccumed when asked for a vaccum, the rooms were pretty crappy, the lady that works at night is about the only nicest person there, she greets you with a smile, and she seems like she is a pretty laid back person.

  • Stayed November 2013, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 27, 2013

Room One (Second Floor): Bed Bugs found on loveseat. Loveseat was removed from room. Our friend was moved to a new room on floor one where we again found bed bugs on one of the two beds and eggs on the headboard.

Room Two (Also on the second floor): Bed bugs were found on the headboard – it looks like poison had been used to try to treat the situation but cleanup had not occurred as dead bed bugs and poison were present.

Room Three (On the third floor): I will say no bed bugs were found but we were supposed to be in a non-smoking room and this room was definitely a smoking room or had been up until our arrival. Even if it had been transitioned to a nonsmoking room, the comforters should have been replaced as they had cigarette burns. The carpet had burns as well. Also, the toilet was broken. It would overflow if you didn’t turn the water off at the value. So, we had to manually fill the toilet with water at the value for it to be used during out stay.

  • Stayed November 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dallas, tx
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed November 19, 2013

Found this place online for a decent price when the rest of the city was pretty well booked up due to Formula 1. Decided to take this deal since it was less than half cost of more mainstream hotels and the reviews looked okay. I now tend to think these are fake reviews.

It's as simple as this: the place is gross. Looks to have been built in 1970 and has never been updated. Carpets, stairs and hallway are sick. My room was looked tolerable for a 2 star spot but after staying here I would give the place 0 stars if i could.

My room had clear evidence of bed bug treatment and dead bed bugs in the head board. My friend also staying here had live bed bugs in his sofa and one crawl on his leg. I ultimately stored my belongings in the freezer/fridge/microwave to protect my home upon return. I had to go through a ridiculous decontamination process and I pray it worked. I would easily pay double or triple next time at a nicer place to not deal with this crap while on vacation.

Aside from the bugs this place is a 1-2 star hotel. A couple of hairs in one of our towels on check-in, bathroom sink faucet completely loose, 1 bad bed, 1 decent bed, both covered in some 70's comforters, old 20 something inch tube TV. I'm pretty easy going and could live with that but the thought of bed bugs and potentially bringing that home with me is not worth it. I wouldn't stay again if it was free.

Room Tip: don't stay here unless you already have bed bugs and have given up in life. if you do stay, mak...
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  • Stayed November 2013, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allen, Texas
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 19, 2013

I was there over the F1 Weekend to go to the races... my first room was dirty but i wasn't to worried until i sat on the love seat and bed bugs come flying out of it all over me. i promptly got up and went to the front desk where they moved me to a new room. I checked the new room and one of the 2 beds had dead bed bugs in it also. This place is very very dirty and i would not recommend.

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Crestwood Suites Austin

Address: 12989 Research Blvd, Austin, TX 78750
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #134 of 183 hotels in Austin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Crestwood Suites Austin 2*
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Also Known As:
Crestwood Suites Austin Hotel Austin
Crestwood Hotel Austin

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