I have been a guest at Crestwood Suites in Austin, TX since February 14, 2013. The only reason I have stayed is because they assured me after 30 days, you get the amount you have paid in taxes returned to you. It has now been more than 30 days, and I can not get hold of the manager, whom I am told is the one that will have to take care of this. He is never in the office; the one day Krissi told me he was supposed to be coming down any minute, he never showed up. I called down to the front desk every 30 minutes and she kept saying the same thing. Noone answers the phone when I call down to the front desk now. The internet is always down, the staff is not friendly and courteous, and the manager is MIA. Several times now I've also heard different guests arguing with the housekeeper that stuff has disappeared from their room; if it were only 1 guest saying this I would disregard, but I've heard at least 4 different people complaining about this. I do not request housekeeping at this place just to be safe. I'm sure this happens anywhere you stay though. Also, I gave them the sheets and towels and was told they would have some fresh ones shortly; 3 days later, they claimed they were still doing laundry; that's 3 days of no sheets on the bed and no towels; I went to Target and bough my own towels. Now I just take the sheets with me and do them all with my own laundry. I have little faith in this establishment, their assistance has been far less than par since I got here. I had to switch rooms after about a week because the A/C smelled horrible and had chunks of stuff flying out of it, the carpet was filthy, the wash basin in the bathroom was hanging down, and it had bugs. The room that they switched me to was slightly better, except that the microwave didn't work, the toilet is lopsided, and the carpet is so filthy you can not walk barefoot in this room. I reported the microwave issue to Penny, who said she would put in a work order. I followed up 4 more times in the next 3 weeks, and still nothing was done. Last week, I went down to the front desk and spoke to Krissi, who assured me the manager would be in any minute and that she would give him the work order. It was 3 more days before anyone showed up. That's almost a month waiting for something as simple as a microwave. I have also been waiting to speak to the manager about getting my taxes back. It is near impossible to get a hold of him. This was the first place I've stayed in Texas since I got here from Rhode Island, and it has been less than pleasant. No one here seems to genuinely care about their guests or taking care of business appropriately.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.