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“Ideal Airport Hotel” 5 of 5 stars
Review of Comfort Suites Austin Airport

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Comfort Suites Austin Airport
2.5 of 5 Hotel   |   7501 E. Ben White Blvd., Austin, TX 78741 (South Austin)   |  
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Hotel amenities
Special Offer
Choice Privileges Points
Ranked #115 of 191 Hotels in Austin
McAllen, Texas
Top Contributor
126 reviews 126 reviews
34 hotel reviews
Reviews in 56 cities Reviews in 56 cities
79 helpful votes 79 helpful votes
“Ideal Airport Hotel”
5 of 5 stars Reviewed December 30, 2013

This is our 'go to' hotel when flying out of the Austin airport in the early morning. The staff is very friendly and offers free parking at the hotel, a shuttle service, and a morning breakfast. If you are leaving before the breakfast starts, the staff can usually offer you some food/drink for the road. This hotel can often be booked on hotel discount sites, making the value even better. Everyone we have dealt with at the hotel is very friendly and helpful.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
csmanager, Front Office Manager at Comfort Suites Austin Airport, responded to this review, July 14, 2014
Dear gUEST,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

China Franco
Front Office Manager
Comfort Suites Austin Airport
512-386-6000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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74 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Dayton, Ohio
Top Contributor
51 reviews 51 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 23, 2013

I was pleasantly surprised , the room was very clean and comfy, breakfast was nice as well (usual selection of bagels, eggs , etc.)
The hotel is situated very close to the airport, probably 8 minutes drive or so.
5-6 miles to city center means it should take up to 10-12 minutes by car to downtown Austin.
The Area is not the best , there is a Dennys and a Starbucks close by but that's about it ..
I liked the hotel but may choose a different area to stay in , in the future (such as the Oak hill area that has more shops and restaurants)

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review, December 24, 2013
Dear Nadav A,


We would like to thank you for taking the time to share your experience during your recent stay at the Comfort Suites. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

Kind Regards,

Svetlana Dimitrova
General Manager
Comfort Suites Austin Airport
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Oregon Coast, Oregon
1 review
5 of 5 stars Reviewed December 17, 2013

Great experience and value! Service staff very prompt and efficient.
The room was very quiet and clean.
The complimentary breakfast was a great .
We really enjoyed our stay.
I will stay again and would highly recommend this hotel to anyone!

Stayed December 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review, December 24, 2013
Dear tjsurfcity176,
On behalf of our entire staff at Comfort Suites we would like to thank you for choosing us as your home away from home during your recent visit to Austin.
It is people like you who make being in business such a pleasure all year long.Our business is a source of pride to us and with customers like you,we find going to work each day a rewarding experience.
Thank you again and we look forward to seeing you again,hopefully in the near future.

Sincerely,

Svetlana Dimitrova
General Manager
Comfort Suites Austin Airport
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Temple, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 5, 2013

Called the hotel directly and booked a room earlier today (around 3PM) for my parents to stay one night before their flight in the AM due to inclement weather/flight changes. DOUBLE CHECKED that there was room availability due to the last minute nature of this reservation. I was assured they had a room and was provided a confirmation number.

My parents show up around 930PM with confirmation number in hand and are told that "someone" called to cancel their reservation and there is no longer a room for them...and then the manager blamed them for the mishap! And instead of apologizing and trying to find them a new room, some woman named Paula decided to just argue with my parents.

Poor customer service, rude management, and unacceptable reservation booking.

Terrible. Will not consider this location again.

Room Tip: Staybridge suites much newer, very nice management. Stepped in quickly to provide my parents a room.
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  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review, December 10, 2013
Dear Skumar 88,

On behalf of our entire team I would like to apologize for the confusion you encountered regarding the reservation made for your parents. I want to assure you, that this is not the typical service we provide to our guests here at the Comfort Suites and when situations like this happen we are concerned.
As you may know, in order to guarantee a reservation for late arrival we need a valid credit card. At the time of making the reservation a valid credit card was not provided. Therefore due to the busy night after trying to get in contact with you unsuccessfully, we cancelled your reservation.
Once again, we apologize for any inconvenience we may have caused and hope, that you will give us another opportunity to serve you in the future.
Sincerely,
Svetlana Dimitrova
General Manager
Comfort Suites Austin Airport
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Howell, New Jersey
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 19, 2013

I pick the hotels I stay at according to my CLC discount card. The hotel properties can vary from city to city but they usually include options from Choice privileges, Hilton Honors, Carlson Club and Priority which is now IHG. One of the vagaries of the system is that some hotels don't honor the points system. This is an individual choice as I understand it from each of the corporate entities administering the points programs.

For the most part Choice privileges points are honored without any complaint and as a gold member I get an upgrade and goody bags at most hotels. This location however does not award the points with a discounted stay.

The property itself is a bit worn out. They did upgrade the lobby, as all Choice locations have had to put in a snacks for purchase area. My room had more than the usual bumps and bruises. The tub in particular had been partially re-enameled with one of those home use kits. The carpet was worn out etc. My biggest complaint with the suites is they try to use one TV for two areas. It doesn't always work.

Access is a bit of a hassle as they have the highway torn up and at rush hour there is a long line of cars at the intersection. The main redeeming factor is that they are 1 mile from the airport but they are among a whole group of top name hotels at this location.

They are close to Austin being only 5 miles away from the center of the city, but again you have to deal with the torn up highway. An exit out the back and around to the light does help avoid a little of the hassle.

The have a work out room and they did have breakfast open at 4:30AM for the early flight customers, but most of the Airport hotels I have stayed at do that as well. There is a small bar open from about 5pm to 11pm. A free shuttle to the airport starts at 5am, no sign up sheet so I don't know what they do if the shuttle is too full.

Since there are other available properties nearby and this location doesn't honor the points on a discounted stay, I will be going elsewhere the next trip into Austin. For those business people using discounted programs I have found that IHG has stopped awarding the points across the entire Holiday Inn Express chain. Carlson is for the most part opting out of the discounted CLC program and Hilton treats you equally across the board not just awarding the points but happy for your business.

Room Tip: I took a Queen and King bed combo suite, this did not have any sofa as the king bed took that space...
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  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review, December 12, 2013
Dear Starjim,

I would like to thank you for taking the time to share your experience during your recent stay at the Comfort Suites.We value your opinion and feedback and want you to know,that the concerns of our guests are taken seriously.
We have served many CLC guests throughout the years and unfortunatelly due to the deep discount all CLC customers get,we are not able to award Choice Priveleges points.
In regards to your comment about the hotel condition,I would like to inform you ,that not only the lobby and fitness room,but all hotel rooms have been renovated this year,which includes:fresh paint,new curtains,brand new bedding,new lighting,new desk chairs and by the end of the year we'll add new sofa sleepers and ottomans.
As for the shuttle sign up sheet-we have one available to all guests to sign up at all times.
Once again , I do apologize for any inconvenience we may have caused and hope,that you will give us another opportunity to serve you again.

Sincerely,
Svetlana Dimitrova
General Manager
Comfort Suites Austin Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ankeny, Iowa
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 31, 2013

A nice entry way, good breakfast, clean rooms except for the air systems. The ac unit air vent was almost completely covered in dust. There was an air filter in the room, but I doubt it was doing any more filtering as we checked the filter in the system and it was just gross. Other than that everything about our stay was great. Friendly staff, everything else clean, good breakfast, shuttle to and from airport, and delicious ice cream for purchase in the lobby.

Room Tip: On the fourth floor (highest floor) it was nice and quiet.
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  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
csmanager, Front Office Manager at Comfort Suites Austin Airport, responded to this review, July 20, 2014
Dear Guest,

We would like to thank you for taking the time to give us some feed back on our hotel and for your business . We do apologize for the inconvenience we may have caused you in your room, in a situation like so its best to notify front desk about any issues with rooms so we can try our best to fix the matter at hand.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

China Franco
Front Office Manager
Comfort Suites Austin Airport
512-386-6000ove to a different room.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 14, 2013

Our flight arrive in Austin at 1 am, so we had pre-booked to stay here at the Comfort Suites. Luckily I had looked ahead of time on the hotel website -- the hotel / airport shuttle runs for 5am to 11pm ... So we had to take a cab from the airport. The cabby was annoying and kept reminding us there was a minimum toll, and that there are hotel shuttles that could have picked us up. Be prepared folks!
It WAS a good nights sleep, fast check-in and friendly service. The breakfast was great, TEXAS SHAPED WAFFLES y'all!
We had a great shuttle driver back to the airport, dropped us off as close as he could to our rental car pickup and gave us correct directions!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Austin Airport

Address: 7501 E. Ben White Blvd., Austin, TX 78741
Phone Number:
Location: United States > Texas > Austin > South Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #115 of 191 Hotels in Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Austin Airport 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Comfort Suites Austin Airport Hotel Austin
Austin Comfort Suites

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