If the whole hotel was at the level of the reception staff, this would be the first Comfort Inn to earn four stars in my book. I was comped here as the result of a cancelled flight, and the front desk staff couldnt have been more gracious. A couple of things that didn't quite hit the bar included the elevator which appeared more akin to a freight elevator and the fact that the free breakfast (but how much can you complain about something that is free...) featured pretty grim fare (take a pass on the sausage and the eggs). After a very hot and frustrating afternoon at the airport, I was really ready for a good, cold long neck beer but the bar (or should I say "mini-bar" since it appears to have been added into a closet space) wasn't open "until 6pm". When I left the hotel at 6:30, the bar still wasn't open. Good thing I rented a car for the night. Otherwise, I only found one cricket carcass and the room was a good size and clean, free wireless and comfortable bed. It did the job, but I would recommend having transportation to access other eating and drinking options.

This hotel was par for the course as Comfort Suites go. What stands out the most, however, is the sheer number of crickets that had invaded Austin at the time of our trip. As a result, they were all over the parking lots and managed to find their way into our room (and probably other rooms too). Due to them occasionally wandering into guest rooms, they could definitely take anyone by surprise at any time. Four emerged from an invisible crack in the exterior wall that let them come in through a badly carpeted edge of where the walls meet. As we checked out, I had to tell the receptionist to notify housekeeping to be on the lookout for those cricket carcasses I had smacked with my shoe (and a cockroach corpse I found behind the nightstand whilst on cricket patrol). I know they can't control the crickets, but they could at least control their entry. This would be a better hotel if they'd just caulk, seal, and mortar every crevice, corner, crack, and edge, inside & out. As for the things not having to do with crickets, the wifi was free but somewhat slow, and the breakfast was also hot. I am, however, tired of seeing the Texasly shaped waffle irons in every single hotel we stay in. Also of note, quite counterintuitively, the shower turns on and off with the protruding knob, and the temperature is controlled with the rotating handle, rather than vice versa. My girlfriend burned her chest while trying to turn off the shower our first night there, quite correctly trying to operate it like every other faucet with separated power & temperature features. Other than the cricket noise and one occasionally falling on my arm while in bed, it's an all right hotel, I guess, but they could be better without much effort.

We stayed here overnight on our way flying out of AUS. At first glance things are OK, but it only takes a little look to see how dirty everthing is. Dirty, dirty, dirty. Room was dirty, the shower knob was falling off and there was no A/C in the hallways and public areas. The holiday inn next door looked much nicer and has a pool. Do yourself a favor and go there instead.

I've stayed in Comfort Suites before and found this one not up to par. First, there are limited restaurant options in the area (Denny's, Starbuck's, Subway). If you don't have a car, you are out of luck since the shuttle will not take you to area restaurants. I was really surprised at this (I was told it was an insurance issue - they only take clients to and from the airport). Most other hotels of this type that I stay in do take clients to restaurants within a 3 - 5 mile radius. (Yes, I could order in, but after a long day at the office I want to sit in pleasant surroundings with a good meal and a glass of wine.)

The sign outside that says they have a lounge appears to be true, but for the three nights I was there it was open only one night....no food there.

I also ended up with either bug bites or some sort of rash. After three miserable nights, I moved to another hotel....more guest oriented AND less expensive!