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“3 year visitor” 1 of 5 stars
Review of Quality Inn North Austin

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Quality Inn North Austin
2.0 of 5 Hotel   |   6911 N Interstate Hwy 35, Austin, TX 78752 (Formerly North Austin Plaza Hotel and Suites)   |  
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Ranked #153 of 187 Hotels in Austin
Austin, Texas
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“3 year visitor”
1 of 5 stars Reviewed July 21, 2012

We have stayed at the hotel the last 3 years but will not again. It was always a little run down but it is not a 2 star hotel. The rooms were filty when you call the front desk they will tell you that someone will be there but no one ever came the first or second day on the third day when someone finally came it was raining so we went to the Lobby while they so called cleaned the put the same sheets back on the bed, didn't vacumn, I had gone and bought cleaners to clean out the tub and shower the first day they still didn't even wipe it down. There where ants everywhere. The pool was closed to put in cleaner then it was cloudy the first two days, not umbrellas they said they were broke, all of the chairs where broke. My cell phone went missing after they cleaned when I reported it they acted very unconcerned and just said one has been turned in they wouldn't even call housekeepig. The kids and I all got sick I think from the mold and the AC kept kicking off so the room was hot and stuffy. The people next door woke us up drinking and fighting at 4:30 in the morning. Our room was non smoking but the people stood in front of the room smoking so it blew into our room. One lady stood outside her room all the time acting like a hooker. I would not give it one star DO NOT STAY HERE. Between paying for cleaning supplies, a new cell phone, sick children, bug spray we could have stayed at a 3 star hotel which is what we will do in the future.

Room Tip: DO NOT STAY HERE IT NEED TO BE SHUT DOWN. They are lying when they say it is a 2 star hotel it is no...
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  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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251 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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  • English first
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English first
Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 19, 2012

I have a long term contract to complete in Austin, TX. and staying at the North Austin Plaza. A very nice hotel and staff. They really make my long term stay very comfortable and pleasant. I would reccommend this hotel to anyone.

Room Tip: All Rooms are very nice.
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  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed May 28, 2012

I took a standard room for a night. Room was not very clean. Blankets were giving a bad smell. No oven. No fridge. No breakfast. Price of one night stay is comparable. But not worth for the money you put. Not sure how the upgrade rooms are. Standard rooms require additional maintenance.

  • Stayed May 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marshall, Missouri, United States
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed May 26, 2012

For a cheap hotel this was great. There is mold in the bathroom and the floor was not vacummed but for the price I paid I am not upset. The staff was very nice and the pool is great. If your needing a cheap but decent place then this is great!

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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North Houston, Texas
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed May 20, 2012

We have stayed here multiple times over the last 5 years, with mixed results, but still returned yearly b/c it was still a good value for a basic, clean room (for the most part) with a great swimming pool......well, apparently that was in the past and after this last visit, it is doubtful we will be returning.

In general, this visit we found the housekeeping and cleanliness of the room just abyssmal. Carpet looked like it hadn't been vaccumed in weeks, mold all over the shower curtain, grime and someone else's hairs on the bathroom counter, huge spider webs and a ton of dust on top of curtain/window, and just general "dirtier than acceptable" room this time. Bed sheets seemed clean, although there were visible cigarette burn holes on the blankets. Ugh. (mattresses were comfortable, though.....). Burnt out lightbulbs in the lamps, outlets that didn't work, sad little scratchy bath towels (only ONE wash rag for 3 people? Thanks!), coffee maker but no coffee cups, unidentifiable stains everywhere, peeling paint, dust and grime everywhere, water pressure and lukewarm shower water that was "in and out" and a leak in the bathroom sink, old tv with bad cable-------just a shabby rundown room for over $150 for 2 nights. :(

Additionally, in the past we had always found the outside property and pool area quite lovely and well maintained.....but that, too, seems to have changed. Tons of peeling paint now, including the entire ground area around the pool (although pool water itself was always sparkling clean and clear) and the pool furniture was mostly grungy dirty and/or broken----not very relaxing or pleasant at all.

And to top it off, we were all trying to get ready for a Saturday wedding (so lots of showering and primping) so it took us awhile to all get ready in the same room that morning, meaning that we stayed in our room from when we woke up till about 12:30 pm and then left for the rest of the afternoon and evening......so housekeeping could not come in that morning till we left at 12:30, yet when we returned that night it was evident that housekeeping NEVER bothered to re-check or come back to our room AT ALL. No cleaning, fresh towels or even trash pick up in the 2 nights we stayed. This same scenario has happened one other time we stayed here and we find this unnacceptable. Every other hotel/motel we stay at elsewhere has housekeeping at least check rooms that they had to skip at least once more later during the day, before the evening, but apparently at this motel if you don't let housekeeping in the ONE time they come (even if it is before 10 AM and you want to sleep in) you don't keep housekeeping services AT ALL. That is a shame b/c we generally tip well DAILY for decent housekeeping, so they missed out completely on this.

It is for all these reasons that we can no longer, in good conscience, recommend this motel to others. Unless your ONLY concern is budget, the lack of professional basic cleaning and upkeep makes this motel no longer a good choice in Austin, in our humble opinion.

Room Tip: If you still book here, request an "upgraded" or "renovated" room by the pool ar...
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  • Stayed May 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 29, 2012

If you don't want to pay for the outrageous prices for central Austin hotels, then the North Austin Plaza is a good alternative. The rooms are older, but clean - basic accommodations. The swimming pool will always be jammed packed with people during the warmer months. Check in was fast and our room was ready when we checked in. You'll need to book early if there is a large convention in town, such as SxSW, ROT Rally or Austin City Limits. If you're looking for a room for under $50 on the weekdays, the North Austin Plaza might be the place for you.

Room Tip: Ask for a room at the back of the complex to avoid freeway traffic sounds.
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  • Stayed June 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Austin
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 25, 2012

I've been here before. I just wanted a place to stay. Everything was clean (sheets, towels,etc.). The floor was questionable. It appeared to have never been cleaned. I got over that, just wore my shoes. But the entire night and into the morning was a never ending cockroach fiasco. They weren't large...small to medium sized. But they were everywhere. Thankfully never found one in my bed. I am not picky but when leaving a hotel makes me want to wash everything i brought, I was so grossed out I highly doubt I will ever return.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn North Austin

Address: 6911 N Interstate Hwy 35, Austin, TX 78752 (Formerly North Austin Plaza Hotel and Suites)
Phone Number:
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #153 of 187 Hotels in Austin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn North Austin 2*
Number of rooms: 290
Reservation Options:
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Also Known As:
North Austin Plaza Hotel Austin

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