When I checked in the guy gave me a room, after 3 days of staying there I got another 3-4 days and called the front desk and told the lady that I wanted to stay in that room and she said that would be fine. Had things to do the next morning and came back and get a pound at the door. The front desk lady was rude and told me that they were gonna call the cops because I was supposed to be gone so I went to front desk and told them I just spoke to another lady the night before and I had rented the room for 3-4 more days, and that I didnt appreciate being threatened to have the cops called on me. The girl then informed me that I had to pay extra for that room now and that she actually went in my room and looked around my stuff, and tryed to tell me know one was in room but I had my driver laying in there and she obviously didnt pay attention to the couch bed thing pulled out.... So I had to pay even more for that room for some odd reason and was threatened and after I came and complained all the sudden it showed that I had gotten the room for longer. The 2 ladys up there were very rude and unprofessional, I asked for a couple more wash clothes and got told I couldnt have them I had to only get what was in the room.
The room came with one wash cloth two towels no soap in bathroom or kitchen area, no coffee for the coffee pot, one little pan and thats it. This is the worst extended stay next to the one on Rundburg. I wont be staying here again and wont ever tell anyone to stay at this hotel, I usually always stay at the extended stays in my travels as I travel alot in my job, this one sucked and was very unpleasent. Very disappointed how ghetto and not up to par for supposably being in the arboretum area
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- Also Known As:
- Homestead Austin / Arboretum Hotel Austin