My overall experience here was good. The only issue was there is a weird smell to the air/heat. It may be from mold? I am not sure. It was bearable though. I did have an issue with the door accidentally being left propped open during some maintenance in my room (I was notified of the maintenance ahead of time) but management addressed my concerns quickly and efficiently. I notified them very calmly and was not upset, just concerned that it happened. I ended up checking out early because I found an apartment quicker than I thought, and when I checked out I was pleasantly surprised to find out that they ended up lowering my shortened stay rate and reimbursing me for one of my nights. I did not ask or request this concession so it was real nice to receive it.
Though the location isn't the fanciest (it is located off the highway), the staff was very friendly and helpful, I felt safe, and I would definitely recommend it.
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- Also Known As:
- Homestead Austin / Arboretum Hotel Austin