This hotel, while well located, is one of the worst I've ever encountered. My room was dirty and lacked even the simplest amenities. There was no alarm clock in the room or shampoo in the bathroom. For a hotel that's supposed to cater to business travelers, it ignores their most basic needs.
There were other guests partying loudly and running in the hallways until 4am. Several people in my group attempted to call and complain, but no one answered the phone at the front desk.
Even worse, the morning we were checking out, one person in my group failed to appear in the lobby on time. His cell phone was off. We didn't know his room number, so our only option was to ask the front desk to ring his room, but there was NO ONE on duty in the reception area. This is unacceptable and unprofessional.
We've stayed in some of the best and worst places over the years, but this is the first time I've ever requested that our office NEVER book us in the Homestead Suites/Austin again.
- Reservation Options:
- TripAdvisor is proud to partner with Extended Stay, Booking.com, Hotels.com, Orbitz, Expedia, Cheap Tickets, BookIt.com, Odigeo and Tingo so you can book your Extended Stay America - Austin - Downtown - Town Lake reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Homestead Studio Suites Austin - Downtown -Town Lake Hotel Austin
- Extended Stay America Austin
- Homestead Suites Austin
- Austin Homestead Suites
- Homestead Austin