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Extended Stay America - Austin - Downtown - Town Lake: Traveler Reviews

2.5 of 5
507 South First Street, Austin, TX 78704 (Formerly Homestead Studio Suites)
Hotel amenities
Extended Stay America - Austin - Downtown - Town Lake
Ranked #124 of 179 hotels in Austin
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97 reviews from our community

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Traveler rating
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Date Rating
Tampa, Florida
Senior Contributor
21 reviews 21 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
“South Austin Trip”
5 of 5 stars Reviewed September 27, 2012

A perfect Home away from Home. Its walking distance to Congress Avenue atnd all of its really delightful offerings. However, you are not paying those ridiculous prices being charged by other places on the strip that do not even offer an complete efficiency. It is very clean and safe and did feel a lot like home.

Room Tip: Just be nice.
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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Ask Susan C about Extended Stay America - Austin - Downtown - Town Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review
October 1, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at our hotel. It's always satisfying to read positive feedback from our valued guests, like you. Our company motto is "Excellence Every Day, Every Way", and my promise to you is that we will continue to operate according to this practice.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carbondale, Colorado
Top Contributor
67 reviews 67 reviews
23 hotel reviews
Reviews in 35 cities Reviews in 35 cities
59 helpful votes 59 helpful votes
“Reasonably priced considering location”
3 of 5 stars Reviewed September 25, 2012

My family of three stayed for several nights in a room with a queen and pullout sofa bed, and a kitchen. The room was really cramped for this many people, especially because of a rather small closet and no dresser, and especially with the sofa pulled out for sleeping. Also, the pullout was very uncomfortable. But the room rate was less than for other accomodations in the same area, about a 1/2 mile walk from downtown. There are several restaurants only a block away. There is ample free parking for guests in a lot that seems fairly secure.

The kitchen had the barest assortment of china, utensils, and cooking supplies that I have ever encountered in an accomodation advertising kitchen facilities, although the stove, microwave oven, and refrigerator were satisfactory. The room had a wall mounted air conditioner that kept the room at a set temperature, but was noisier than a cental unit. Otherwise, the place was quiet except for occasional load mouthed people in the hallway outside the room, and had daily cleaning and towel replacement by staff.

I wouldn't rule out staying there again, but I would first check the prices at some other hotels in the hope of finding something with a nicer room for not much greater cost.

Room Tip: Get one with sufficient beds for everyone, rather than a pull-out sofa bed.
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Cetus12 about Extended Stay America - Austin - Downtown - Town Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review
October 1, 2012
Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I can assure you that I have brought each of the issues you expressed to the attention of our staff.

Again, I am sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of our other locations throughout the U.S. and in Canada.
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dallas
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Nice Hotel for a Quick Visit”
4 of 5 stars Reviewed September 7, 2012

This was a nice hotel for a quick visit to go to 6th Street. The staff was nice, efficient and helpful during check-in and check-out. The beds were hard but outside of that everything was fine. There wasn’t a lot of noise, the taxis came through often, but the hallways could use some airing out. Things were a little stuffy. They only had a smoking room available, but the smell was not overwhelming. The AC was great, it worked perfectly, the refrigerator was clean and cold, the TV had as the channels you’ll need and the shower had great water pressure.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask peacola about Extended Stay America - Austin - Downtown - Town Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review
September 11, 2012
Thank you for your positive feedback about your stay at our hotel. The staff and I strive to provide friendly service, clean rooms and comfortable...
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Mission Viejo, California
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Decent longer-term stay”
3 of 5 stars Reviewed August 22, 2012

We booked a last-minute room with Homestead Suites and found the front desk staff to be kind and helpful. Our room had a king sized bed and a double pull-out couch. Both were comfortable and the air conditioning was fine. The bathroom could use a touch up as the toilet seat was chipped and looked a bit beat up. Besides that, it was an over all fine stay and the kitchenette was perfect for our needs.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask reneeb143 about Extended Stay America - Austin - Downtown - Town Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review
August 23, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at our hotel. It's always satisfying to read positive...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alvin, Texas
1 review
“Perfect Location”
3 of 5 stars Reviewed July 19, 2012

I wanted a hotel close to downtown without spending a fortune, and Homestead Suites filled the bill. Yes, the bed could have been more comfortable and the room better furnished, but I don't go to Austin to hang out in a hotel and after a full day of fun, I slept just fine. The room was clean, I felt safe, and all the employees I spoke to were super friendly. Between the excellent rate I got on Priceline and free parking, it couldn't be beat!

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask kimichelle about Extended Stay America - Austin - Downtown - Town Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review
July 24, 2012
Thank you for taking the time to review your recent stay at Homestead Austin - Downtown - Town Lake. We are committed to providing every guest with outstanding accommodations, so I was pleased to read your remarks about your room. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. For that I am truly sorry.

We know that you have several lodging options, which is why it is so important to us that we provide you with a clean, comfortable room at an affordable price. We recognize that if our guests can't get a good night's sleep, they won't return, so we've chosen bedding that we hope best suits their needs. I do take seriously your concern, and promise that we will continue to look for ways to make sure every guest is as comfortable as possible when staying with us.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Austin - Downtown - Town Lake

Also Known As:
Homestead Studio Suites Austin - Downtown -Town Lake Hotel
Homestead Studio Suites Austin - Downtown -Town Lake Hotel Austin
Homestead Studio Suites Austin
Extended Stay America Austin
Homestead Suites Austin
Austin Homestead Suites
Austin Homestead
Homestead Austin
Address: 507 South First Street, Austin, TX 78704 (Formerly Homestead Studio Suites)
Region: United States > Texas > Austin
Amenities:
Free Parking Kitchenette Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #124 of 179 hotels in Austin
Price Range: $$
Hotel Class:2.5 star (2.5*)
Reservation Options:
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