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Extended Stay America - Austin - Downtown - Town Lake: Traveler Reviews

2.5 of 5
507 South First Street, Austin, TX 78704 (Formerly Homestead Studio Suites)
Hotel amenities
Extended Stay America - Austin - Downtown - Town Lake
Ranked #124 of 179 hotels in Austin
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97 reviews from our community

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Traveler rating
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    21
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Date Rating
Mission Viejo, California
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Decent longer-term stay”
3 of 5 stars Reviewed August 22, 2012

We booked a last-minute room with Homestead Suites and found the front desk staff to be kind and helpful. Our room had a king sized bed and a double pull-out couch. Both were comfortable and the air conditioning was fine. The bathroom could use a touch up as the toilet seat was chipped and looked a bit beat up. Besides that, it was an over all fine stay and the kitchenette was perfect for our needs.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask reneeb143 about Extended Stay America - Austin - Downtown - Town Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review
August 23, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at our hotel. It's always satisfying to read positive...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alvin, Texas
1 review
“Perfect Location”
3 of 5 stars Reviewed July 19, 2012

I wanted a hotel close to downtown without spending a fortune, and Homestead Suites filled the bill. Yes, the bed could have been more comfortable and the room better furnished, but I don't go to Austin to hang out in a hotel and after a full day of fun, I slept just fine. The room was clean, I felt safe, and all the employees I spoke to were super friendly. Between the excellent rate I got on Priceline and free parking, it couldn't be beat!

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask kimichelle about Extended Stay America - Austin - Downtown - Town Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review
July 24, 2012
Thank you for taking the time to review your recent stay at Homestead Austin - Downtown - Town Lake. We are committed to providing every guest with outstanding accommodations, so I was pleased to read your remarks about your room. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. For that I am truly sorry.

We know that you have several lodging options, which is why it is so important to us that we provide you with a clean, comfortable room at an affordable price. We recognize that if our guests can't get a good night's sleep, they won't return, so we've chosen bedding that we hope best suits their needs. I do take seriously your concern, and promise that we will continue to look for ways to make sure every guest is as comfortable as possible when staying with us.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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Long Island, New York
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
“Steer Clear (Texas Pun Intended)”
1 of 5 stars Reviewed July 9, 2012

Wow... it's bad. The rooms are fairly beat-up - matted down carpet, rough comforters and generally dingy throughout. I found long black hair in my bathroom, and there was visible mildew throughout the tub and tile. The air conditioning in my and my friend's room was louder than was acceptable - making a shuddering noise when it turned off. Windows did not have sheers, so it was either full exposure to the outside world, or feeling as if you were in a cave. When I woke up in the morning, we walked outside of my room to find a random individual passed out face-down on the carpet. I told the front desk, and they immediately took care of it, but I had to wonder how long the guy was lying there. For the same price, there are too many other options in the area that are far better...

Room Tip: Find another hotel.
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  • Stayed July 2012, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask NewYorkStrider about Extended Stay America - Austin - Downtown - Town Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review
September 11, 2012
Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

We know that our guests have many lodging options, which is why it is so important to us that we provide clean, comfortable rooms at an affordable price. The description you presented of your accommodation is not representative of our quality standards and as such is clearly not acceptable. In order to meet our standards going forward, I will work with my staff to ensure that you and our future guests do not experience this type of incident.

As well, I am sorry to hear that your AC unit did not work as expected. I have contacted Maintenance who are now working on the machines to ensure the same experience does not happen again in the future.

Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of our other locations throughout the U.S. and in Canada.
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San Antonio, Texas
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“Location is great, bed not so much”
2 of 5 stars Reviewed July 8, 2012

We stayed here to watch the amazing 4th of July fireworks and Symphony show that Austin puts on every year. The hotel was two blocks away from the park where the fireworks were displayed which made for easy walking and no mess of driving out during the big rush! Location of the hotel is the best feature. Especially nice was the cost of the hotel compared to other hotels that were similar distances from the fireworks display - this hotel was about 60% of the cost of the other hotels, plus free parking and a full kitchen. Those perks were great, but the comfort of the bed was my one big complaint. I did not sleep well. The bed was harder than I've seen at even the cheapest hotels. For a place fitting the extended-stay crowd, having a bed worth staying for would be a draw for me.... If location is key, stay here, but I wouldn't stay more than an overnight trip. The bed comfort isn't worth the cost saved. Hotel staff were overwhelmed and understaffed for an evening check-in. Bathroom was mostly clean, but still could use some work. A used pair of contact lenses was left on the nightstands - a clue to how thorough the room was cleaned?

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask colodreamer1226 about Extended Stay America - Austin - Downtown - Town Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review
July 20, 2012
I recently received a copy of your review of the Homestead Austin - Downtown - Town Lake. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

Given how hard we work to provide our guests with outstanding accommodations, I was troubled to read your remarks about the bed in your suite. Please know how important your comfort is to us. We have chosen bedding that we think best fits our customers' needs, and we continue to look for new ways to satisfy everyone's sleeping preferences.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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San Antonio, Texas
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Cheap, walking distance from downtown”
3 of 5 stars Reviewed July 1, 2012

I was able to get a great rate for this room on priceline. It's about a mile walk to 6th st. I felt totally safe 1am in the morning. For the cheap rate I wasn't expecting much, just wanted to hang out dt w/o and not pay a lot. The room was spacious, clean, and quiet. The bathroom did have some mildew, but the water was hot and I had soap. lol.

If you want a cheap room w/in walking distance to 6th, this is it.

  • Stayed June 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask CYP0626 about Extended Stay America - Austin - Downtown - Town Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review
July 20, 2012
I recently received a copy of your review of the Homestead Austin - Downtown - Town Lake. We take great pride in offering a clean, comfortable room...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
 
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Additional Information about Extended Stay America - Austin - Downtown - Town Lake

Also Known As:
Homestead Studio Suites Austin - Downtown -Town Lake Hotel Austin
Homestead Studio Suites Austin - Downtown -Town Lake Hotel
Homestead Studio Suites Austin
Extended Stay America Austin
Homestead Suites Austin
Austin Homestead Suites
Austin Homestead
Homestead Austin
Address: 507 South First Street, Austin, TX 78704 (Formerly Homestead Studio Suites)
Region: United States > Texas > Austin
Amenities:
Free Parking Kitchenette Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #124 of 179 hotels in Austin
Price Range: $$
Hotel Class:2.5 star (2.5*)
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