Wow... it's bad. The rooms are fairly beat-up - matted down carpet, rough comforters and generally dingy throughout. I found long black hair in my bathroom, and there was visible mildew throughout the tub and tile. The air conditioning in my and my friend's room was louder than was acceptable - making a shuddering noise when it turned off. Windows did not have sheers, so it was either full exposure to the outside world, or feeling as if you were in a cave. When I woke up in the morning, we walked outside of my room to find a random individual passed out face-down on the carpet. I told the front desk, and they immediately took care of it, but I had to wonder how long the guy was lying there. For the same price, there are too many other options in the area that are far better...
Find another hotel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.
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We know that our guests have many lodging options, which is why it is so important to us that we provide clean, comfortable rooms at an affordable price. The description you presented of your accommodation is not representative of our quality standards and as such is clearly not acceptable. In order to meet our standards going forward, I will work with my staff to ensure that you and our future guests do not experience this type of incident.
As well, I am sorry to hear that your AC unit did not work as expected. I have contacted Maintenance who are now working on the machines to ensure the same experience does not happen again in the future.
Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of our other locations throughout the U.S. and in Canada.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.