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“First Rate Hotel with Next Level Customer Service” 5 of 5 stars
Review of InterContinental Stephen F. Austin

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InterContinental Stephen F. Austin
4.0 of 5 Hotel   |   701 Congess Avenue, Austin, TX 78701   |  
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Ranked #11 of 187 Hotels in Austin
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
“First Rate Hotel with Next Level Customer Service”
5 of 5 stars Reviewed May 23, 2014

The Intercontinental SFA has a host of impressive features that distinguish it as a #1 contender in downtown Austin. Proximity to downtown nightlife (easy walking distance), best award winning patio/bar (Absolut Texas w Ginger Beer) view in Texas (any true Texan would agree), and a long standing history that is unique (built in the 1920's...but you would never know it)...for starters. These are all tangible reasons that SFA is the place to stay in downtown Austin, but as in life, many times it is the people that make the experience truly memorable. The experience begins with valet attendants that have remarkable attention to detail...continues with educated bar staff capable of keeping up with the most seasoned connoisseur...and ends with frontline customer service worthy of highest merit. I would be in remiss if I did not mention Tammie and Viviana who were stand outs during my stay.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review, May 27, 2014
That's a wonderful survey, James from Dallas, thank you! We love hearing how we're doing, and it's extra sweet when we're doing well enough for one of our guests to take time out of their busy schedule to share their experience. Appreciate it, thanks again.
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311 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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English first
Houston
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 22, 2014

I stay at the Intercontinental when I am in Austin. I use business centers when I travel. The lady assigned to the business center on May 15th around 9:00 pm was a life saver. She was very competent and helpful. The hotel is downtown on Congress central to everything. Staff was very friendly. Rooms were first class. Great hotel.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review, May 27, 2014
Hello Houston from the InterContinental in Austin! And thank you for the outstanding 5 Star review, we appreciate you taking the time. We are always glad to receive guest feedback and particularly tickled when a certain employee or department gets a shout-out. Hope to see you again real soon.
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New York City, New York
1 review
5 of 5 stars Reviewed May 15, 2014

I just planned a meeting here for our sales team and the service was unmatched. They were very organized, proactive and extremely accommodating. This is one of the best experiences I've had with meeting planning. I definitely recommend this location!

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review, May 19, 2014
We cannot thank you enough for taking time to write this great review. It's always nice to know how we're doing, particularly when we knock it out of the ballpark! Hope to host you again in the very near future, and again, our thanks.
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Austin, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 14, 2014

I have stayed in this hotel several times now and love the attention and care that they offer their guests. The front dest group including Issa Hafeez, the management group including Marilyn Meyer, and employees throughout the hotel including a bartender Anthony in the Terrace Bar really go out of their way to make your stay a really nice experience! I am going back!!! Robert Gershon

Room Tip: The hotel was just rehabbed and all the rooms that I saw were really nice.
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review, May 15, 2014
Greetings Mr. Gershon, and thank you for taking time to let us know how we're doing! Always nice to hear, particularly from one of our "repeat" guests. Take care and hope to see you again real soon.
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Hove, United Kingdom
Top Contributor
119 reviews 119 reviews
73 hotel reviews
Reviews in 49 cities Reviews in 49 cities
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed May 13, 2014 via mobile

I absolutely loved this charming and friendly hotel located in downtown Austin... Within walking distance to hundreds of bars and restaurants. Clean, spacious room with gorgeous amenities. The single drawback - windows do not open! Cool rainy weather and I was unable to let in fresh air. Not a problem for one night but might be inconvenient for a longer stay. I would definitely stay here again based on comfort, location, and price.

Stayed May 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review, May 14, 2014
Hello Kansasforever! So glad you enjoyed your stay with us. Give the front desk a call the next time you're here and we'll send someone up to open that window for you....!

Take care and come see us again soon!
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Niagara Falls
1 review
5 of 5 stars Reviewed May 12, 2014

We were there for the MotoGP weekend and it was one of the best weekends ever, the staff make your stay like its your place, I would highly recommend this hotel to anyone going to Austin, if fact planning next year trip already

Room Tip: Pick a room, the hotel is beautiful
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review, May 14, 2014
Thanks Caymangirl12, for letting us know how we're doing, and for that wonderful recommendation! Anytime one our guests is made to feel like they are at home, and this is "their place", we must be doing something right! Thank you so much and hope to see you again soon.
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Austin, Texas
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed May 12, 2014

My husband and I celebrated our anniversary by staying at this hotel and it was wonderful. When we checked in they wished us happy anniversary, within minutes of arriving in our spacious room with a king size bed there was a knock on our door with the delivery of a complimentary bottle of champagne, chilled with two glasses to celebrate. The hotel is in a good location to walk around Austin exploring all the new places and admiring the details of architecture on Congress Avenue. Our dinner at the Roaring Fork connected to the hotel provided a romantic environment, great food and our waiter Erin was delightful. The steak mushrooms are to die for. Erin brought us complimentary desert with Happy Anniversary written on the plate. A delicious pecan pie a la mode!

Room Tip: Our room 1405 was quiet and very comfortable.
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review, May 14, 2014
Greetings Karen, from the InterContinental! We sure appreciate your very kind comments, and were pleased to be able to be a part of your celebration. Hope it becomes "tradition"! Take care.
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Additional Information about InterContinental Stephen F. Austin

Address: 701 Congess Avenue, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Austin
#5 Business Hotel in Austin
#9 Romantic Hotel in Austin
#19 Family Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Stephen F. Austin 4*
Number of rooms: 189
Official Description (provided by the hotel):
Affectionately known as the 'Stephen F' by native Austinites, the InterContinental Stephen F. Austin has been part of the city scene for more than 60 years. A central location three blocks from the Capitol puts you within walking distance of the Bob Bullock Texas State History Museum, the University of Texas and the Town Lake Hike and Bike Trail. ... more   less 
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Also Known As:
Intercontinental Stephen f. Austin Hotel Austin
Intercontinental Austin

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