The staff from the doormen, reception, room service, restaurant staff & maid service were very well trained, gracious and accommodating. I was here for a business trip and the confirmations were done by office personnel. For best results for through the hotel directly, TripAdvisor or go through my site CatsMeowTravel.com. For a block of rooms, be sure to get all the details. Rates are not the same daily, they increment. The room was clean, spacious and the hotel is well situated in the city.