My husband and have stayed in many wonderful hotels in Austin. The Intercontinental tends to be the one we most often come back to. It is a beautiful facility, always clean and comfortable, an extremely convenient location and candidly a great value (the up grade that allows the use of the "club international" is worth every penny.
I am writing this review because during our most recent visit I was very aware of the outstanding service. From the valet to the front desk to the house keeper we have been treated with kindness and efficiency. We are in town for a business convention and the hotel is at full occupancy yet the service has not suffered. I would like to mention especially, Veronica who works in the club and lounge. I witness her serving over 20 tables this morning while guests flew in for a quick breakfast before the start of their meetings. She handled the on slot with grace and was still able to offer "extras" such as a cappuccino for the road. Truly above and beyond. We all know that a hotel can have a nice environment but if the service is not there it will not be an enjoyable stay. This hotel gets high stars in both categories.