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“I will stay again” 4 of 5 stars
Review of Extended Stay America - Austin - North Central

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Extended Stay America - Austin - North Central
2.5 of 5 Hotel   |   8221 North I-35, Austin, TX 78753 (Formerly Extended Stay Deluxe - Austin - North Central)   |  
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Ranked #159 of 187 Hotels in Austin
Austin, Texas
1 review
“I will stay again”
4 of 5 stars Reviewed August 28, 2013

All in all I had a good stay. There were a few things that could of been better though. At the check-in I didn't know you had to have an additional deposit of 100.00 if you were paying cash or debit. There was no mention of that at the time of my booking. Some of the hallway carpets toward the back of the hotel were really dirty. In my room,the light fixture was missing. In the kitchen there was a dirty kitchen towel on side of the counter by the refrigerator. The pots and pans needed to be replaced. One of everything as far as the dishes were missing. Although the carpet in my room looked like it had been vacuumed, it looked more like it needed to be cleaned. But I will stay here again.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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56 reviews from our community

Traveler rating
    7
    9
    6
    9
    25
See reviews for
6
11
8
13
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Houston, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 17, 2013

When I arrived in my room, I noticed several things that concerned me. In the kitchenette, the counters had crumbs on the counter and in the sink. The exterior of the microwave had dried food particles and did not appear clean.

The sofa had several VERY noticeable stains. The sink near the bathroom had lots of dust on it and looked like it had not been properly cleaned in weeks.

My biggest concern was the bathroom. The toilet set and top needed to be replaced. The tub area was deplorable. There was black and pink colored mold/mildew around on the tile that surrounded the tub.

I reported all of this to the staff on duty when I checked in (around 11:50 PM), and he did nothing. He said he would leave a note for the AM manager.

The AM manager (Martin) was responsive to my concerns and very apologetic. I offered to show him the photos of the room that I took on my cell phone. Instead he went into the room an saw the room condition for himself. After he saw the room, he apologized again.

I will be working in the area for the next 3-6 months, and I was considering this hotel as my choice of temporary lodging. After this horrible experience, I will take my business elsewhere. I WILL NOT recommend this hotel to friends, colleagues nor family.

Room Tip: Rooms facing the access road are very noisy.
See more room tips
  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Austin - North Central, responded to this review, August 20, 2013
Allene - Thank you for the feedback about your stay at our hotel. I am so disappointed that the condition of your room did not meet our company's high standards. Please accept my apology. I discussed your comments with our entire team, and we are going to make a strong effort to ensure that this issue does not happen again.

I am grateful for the feedback you provided so we are able to continually improve our hotel. Please do not hesitate to contact me directly, at amt@extendedstay.com, should you wish to discuss this further. We would love to have another chance to provide you with a better experience the next time you're in town.
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Austin
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 23, 2013

I was so disappointed in the direction this place is going. I cannot believe that we have to pay extra for our rooms to be cleaned. Housekeeping is a given anywhere else you go. Also, if the customer wants clean towels, they have to go and get them.
The carpets when you enter through the back were filthy. There were stains on the couches, sheets and towels. The wifi hardly worked at all... NEVER again.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Austin - North Central, responded to this review, July 3, 2013
Francisco - Thank you for your recent review of your stay. I am sorry to hear that our hotel services were not properly explained to you when making your reservation. As this hotel’s manager, I can assure you that I have met with my front office staff to ensure your experience is not repeated. As well, I apologize for the level of cleanliness in your room. In response, I am working with our housekeeping staff to improve our cleaning procedures and inspection policies.

I am grateful for the feedback you provided so we are able to continually improve our hotel. If you have any additional feedback, we would like to hear it. Please contact me, at amt@extendedstay.com, so we can speak directly. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 15, 2013 via mobile

Dirty room. Broken furniture. WiFi is a bait and switch. They advertise free wifi that does not work and offer faster service for fee. "Non-Smoking" room reeked of smoke. Missing lightbulb not replaced during my entire stay. I would not have stayed except it was prebooked by my employer. Also, The light fixtures had dead crickets in them.

  • Stayed June 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Austin - North Central, responded to this review, July 3, 2013
I appreciate you bringing your experience to our attention. It upsets me to hear of your issues at our property. I am sorry for your experience.

In response to your feedback, I am meeting with my housekeeping staff to review your feedback as well as contacting our pest management company to make them aware of the issue. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If you have any additional feedback, we would like to hear it.

Please contact me, at amt@extendedstay.com, so we can speak directly. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
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1 review
2 of 5 stars Reviewed June 15, 2013 via mobile

Don't do it. If you do check it out first. This is not what I imagined it would be. Have a back up plan.
Too many charges for things that should be standard. To have the bed made is five dollars extra a day. To have the room cleaned its ten dollars extra a day.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Austin - North Central, responded to this review, June 18, 2013
Thank you for your recent review of your stay. Please accept our most sincere apologies that our housekeeping services were not explained to you properly when making a reservation. I met with the staff, and we will be reviewing the different messages which need to be conveyed to our guests before they arrive and at check-in so this issue is not repeated.

Thank you very much for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at amt@extendedstay.com. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
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Palestine, Texas
1 review
2 of 5 stars Reviewed June 1, 2013

First of all, I don’t know where their picture of the lobby came from, because that’s not even the same hotel. Second, the pictures of the rooms show this nice, new, brown and tan checkered carpet, but our room had nasty, stained, green carpet. The room was nothing like what is shown in the pictures. Like I said, the carpet in our room was gross. The couch was old, stinky, and heavily stained like the carpet. Threads were coming out of the carpet and peeling up from the floor, and the smoke detector just hung from the wall. The website said a free continental breakfast was included, but when we went downstairs, the only things to eat on the counter was, literally, packets of oatmeal, oranges/apples, and some packaged muffins. Nothing else. There was no milk and no juice. The coffee pots (the only thing to drink) were empty, and even though I asked them for more, they never refilled them. I just couldn’t believe the breakfast options were so sparse. Since the price was so cheap, I didn’t expect it to be luxurious or anything, but I expected it to at least be properly represented, and it wasn’t.

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Austin - North Central, responded to this review, June 14, 2013
Kasey - Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that our online photos did not specifically look like what we offer at our location. We are currently working to not only enhance our hotel's look and feel, but also take better photos to be used on the website in the future.

Thank you for sharing your experience with us. If you would like to discuss this further, please do not hesitate to contact me at amt@extendedstay.com. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
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Austin
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed May 23, 2013

I had a client in town to look at real estate. They wanted to check in before we got busy. The clerk said that the room wasn't ready and we would have to wait 15 to 20 minutes. We thought that would not be long and felt they might have the room ready even quicker. Wrong! The clerk made them wait until 3 o'clock check in time, a 45 minute wait. Miraculously all the rooms were ready at 3 o'clock! I don't get it, why make a customer wait? Obviously it was not a ready issue. House keeping shouldn't take 45 minuets to make a bed!

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Austin - North Central, responded to this review, May 29, 2013
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the wait time for checking in is truly regrettable. Your comments were reviewed by the staff, and we will train our staff to be more resourceful and efficient in checking guest into the hotel. We are very sorry. If you have any additional feedback, we would like to hear it. Please contact me, at AMT@extendedstay.com, so we can speak directly. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Thank you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Austin - North Central

Address: 8221 North I-35, Austin, TX 78753 (Formerly Extended Stay Deluxe - Austin - North Central)
Phone Number:
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool
Hotel Style:
Ranked #159 of 187 Hotels in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Austin - North Central 2.5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Extended Stay Austin
Austin Extended Stay

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