Our extended stay just never worked out here and I'm going to try to stay as objective in this review as possible. Our length of stay was about three months for work.
Pros: nice room with comfortable accommodations. That's about it. Really was one of the nicer rooms at ESA we've seen.
Arrived day one and didn't have a room ,that was reserved,and sent to another facility for a night.
After being in our room for three days we were told to move to another room so our room could be remodeled. Which ended up being a 5 day ordeal.
Our car was burglarized along with several others. No video surveillance in lot. Just one camera at the desk.
Police at facility frequently for disturbances, & criminal complaints.
Construction crew got paint overspray all over our car. Which wouldn't have been terrible if someone at the facility would have helped to take care of it. Instead they ignored me for two weeks. It was fixed after two months of calls and messages.
Management is rarely on site, and staff can answer no questions or help with issues without them. I actually spoke with a manager a handful of times and was told that the manager works 10-3 m-f. Great hours!
Erin the manger was of no help when I did speak with her. Just said sorry a lot and never followed through with anything. Brandy the regional manager was not much more help. If I had a nickel for every time someone said " I'll call you right back in ten minutes" and subsequently never responded, I'd have a big bag of nickels!
Water leak that after being reported went on for one week. After multiple reports to staff it was finally fixed in two minutes, after it had started leaking from multiple areas and ruined the ceiling in the kitchen.
The rooms along the front of the hotel are loud! The noise from the highway is seriously loud and no amount of insulation will keep it out.
Reported broken dresser and door hinges day two that were never repaired.
The biggest complaint I have out if everything is the horrible customer service. If they would return a call or even be available when I call or come to the desk I would be happy. If it's a weekend or after 6-7 pm then getting anyone to help out is gonna be hard. If your looking for staff they can sometimes be found outside behind the hotel on the phone or smoking. Other times they seem to hide somewhere, which like a said before wouldn't be terrible if they would just answer the phone.
I could continue but seriously there is no need. I've stayed at ESA's for work assignments across the USA for over one year and this is the worst of them yet.
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- Also Known As:
- Extended Stay Deluxe Austin-Northwest-Research Park Hotel Austin
- Extended Stay Austin
- Austin Extended Stay