I made my reservation 5 months in advance and 1 day before I arrived they just send an e-mail telling that they do not have the room I booked available so they just gave a smaller room at the same rate. the worst part was that when I did the check in in the balance there were a note say "DO NOT REFER TO ERIN UNDER ANY CIRCUMSTANCE" Erin is the Manager, she did not show up. how disappointing. and Monica the front desk assistant in the firs shift was rude, they gave us terrible service
The room was really dirty the do not vacuum the aisles the elevator was dusty and stinky. The room wasn´t clean neither
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- Also Known As:
- Extended Stay Deluxe Austin-Northwest-Research Park Hotel Austin
- Extended Stay Austin
- Austin Extended Stay