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“Dirty,depressing and dull” 1 of 5 stars
Review of Extended Stay America - Austin - Northwest - Research Park

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Extended Stay America - Austin - Northwest - Research Park
2.5 of 5 Hotel   |   12424 Research Blvd., Austin, TX 78759   |  
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Ranked #161 of 184 Hotels in Austin
bryants bottom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Dirty,depressing and dull”
1 of 5 stars Reviewed January 5, 2013

Just been dumped here miles from trendy Austin .its cold and depressing on the side of a freeway surrounded by nothing but roads.tried to walk 'somewhere' but got nowhere.... Found a dead dog....it's cold and the bedding is single ply nylon that slides off you with the static...I've been turning the cooker on to keep warm but bit scared of carbon monoxide poisoning as I get a bit sleepy.this could be boredom though.found my self listening to morrisey and Leonard Cohen.oh we'll only 5 more weeks,thanks for having me...

  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDOAustin, Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review, January 21, 2013
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you were disappointed with the location of the hotel, as well as the issues you experienced with the bed linens and heating in your room. In response to your feedback, I am going to make sure my staff is checking to ensure all the heaters are functioning properly. Thank you again for providing us with your feedback. I hope that you will contact me directly, at ANR@extendedstay.com, should you wish to discuss this further. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
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48 reviews from our community

Traveler rating
    6
    11
    7
    7
    17
See reviews for
9
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Houston, Texas, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed October 25, 2012

I have stayed at the Extended Stay American on Research Boulevard in NW Austin three times now. The interior isn't pretty - ugly green carpet and fluorescent lighting, and the rooms can have a bit of a funky industrial cleaning supply smell that you won't notice after a little while - but, if you're looking for a clean, decently maintained room for a few days or weeks it isn't bad. Like I said, I've stayed here 3 times and expect to stay here again. My only real complaint is breakfast. Coffee and vending machine muffins. A month ago, they also served bagels you could toast, but that has been discontinued. About 15 minutes from central Austin (non-rush hour), if you're on the road and looking for a solid, economical choice of where to stay this is a good choice.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDOAustin, Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review, October 31, 2012
Thank you for taking the time to write a review of your stay. I am sorry to hear that the lighting and carpet are not to your expectations, nor the breakfast or coffee we provide not being up to your standard. In response to your feedback, I am looking into different flavor coffee. We continually work to improve our hotel, so I really appreciate your comments about the lighting and carpet. I invite you to contact me at anr@extendedstay.com if you have any additional comments. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
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San Salvador
Senior Contributor
47 reviews 47 reviews
31 hotel reviews
Reviews in 27 cities Reviews in 27 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed October 23, 2012

Stayed for two nights in October 2012. The hotel is all right. It is probably filled during the week and shows the wear. The location is good. Rooms are large. Having the kitchen in the suite is a plus. All clean enough. Price seemed a bit on the high side, but is probably market price for that area of Austin. Free breakfast was minimal. Much prefer the Dunkin Donuts down the road. Nothing happened that would cause me not to stay there again.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDOAustin, Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review, October 24, 2012
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that the condition of the room did not meet your expectations. In response to your feedback, I am going to evaluate the condition of the rooms and public spaces to see about replacing worn and outdated items. Also, I will counsel my staff on restocking the breakfast when needed. Thank you again for providing us with your feedback. If you would like to discuss this further, please reach out to me at ANR@extendedstay.com. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 29, 2012

I stayed for one night that I got very cheap on Priceline. As per the other reviews it was a little bit grim but not too bad and I didn't mind given the price.

It was a bit dirty (there was a malteser on the floor of my room that cleaning had left there) so probably not the place for a germ-o-phobe and like other people have said it has crickets (one ran through my room and I saw a few dead ones in the hallways - but I imagine that's not uncommon for a very hot city.

Breakfast is a bit sparce but just standard cheap motel fare.

It's not terrible, but its not great, either. On the plus side the rooms are very big and it's very convenient for getting into Austin. I can't really recommend it but if you're looking for somewhere cheap to stay you could do far worse.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review, October 2, 2012
I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope that you would give us the pleasure of having you as a guest again at this hotel or any other brand location in the future.
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Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 28, 2012 via mobile

Everything was fine. Hotel staff was friendly, rooms were as clean as they should've been. Read lots of other reviews that were bad, but this is not a 4 seasons. If you want a night to stay in Austin you should come here if you get a great rate. $90 a night is a little steep.

  • Stayed October 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review, October 2, 2012
Thank you for taking the time to write a review of your stay. I am sorry to hear that our property did not meet your expectations; however, I am glad to hear that your one night with us was good. We strive to provide everyone with the best in customer service and accommodations.

Thank you again for providing us with your feedback. I do hope that you will return to our hotel, or any other brand locations in the future.
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Dallas, Texas
1 review
5 of 5 stars Reviewed September 17, 2012

I want to say I went to Austin for personal reasons and I have to say they have an amazing staff at this hotel. I was overwhelmed by the generosity of the manager Adam. He was very helpful in everything I needed and went above and beyond to make sure my stay their was the best it could have been.Consuelo my housekeeper was also just as nice and professional. In this day in age it is hard to find people who are willing to make sure there guest are well taken care of. I will defiantly make sure I stay at this hotel every time I am in the area.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review, October 2, 2012
It was very kind of you to take the time to publish such a positive review of your stay at our hotel. It's always satisfying to read positive feedback from our valued guests, like you. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
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Austin, Texas
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 3, 2012

I noticed that previous guests have commented on the cricket infestation and filthy carpets and lack of ice machine. I wish I had read this review before booking my stay here, because none of those concerns have been addressed. Furthermore, I would like to add the following comments:
1. I had to replace my key card EVERY day over a 4-day weekend, because the locks/key cards malfunctioned.
2. For some reason, the maid service neglected my room EVERY day over the same 4-day weekend.
3. The T.V./cable gets horrible reception.
4. The stairwells smell horrible.
5. Some of the lamps do not work in the room.
6. The vending machines did not work.
7. The faucet and shower leak.
7. I'm not actually certain that this hotel employs anyone. After checking in, it was nearly impossible to find an employee at the front desk, or by dialing "0" on the room phone.

I booked this stay through priceline.com. That was probably my mistake. I only spent $40/night, but that was too much for this horrible place.

Room Tip: Rooms in any other hotel/motel would be preferable.
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  • Stayed September 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review, September 4, 2012
Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

The housekeeping staff strives to provide clean rooms for all of our guests. They clean each room every 7-days, or in between upon guest request for a minimal daily fee, and after each guest checks out. I apologize if this was not conveyed to you upon check-in, we will work to improve this moving forward.

As well, I am sorry for the rest of the issues you experienced, from the lack of reception for the television and the key card not working appropriately. I will be speaking with the staff about your review, and will use it as an example to learn from to ensure the situations you experienced do not happen again.

Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of our other locations throughout the U.S. and in Canada.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Austin - Northwest - Research Park

Address: 12424 Research Blvd., Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #161 of 184 Hotels in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Austin - Northwest - Research Park 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stay Deluxe Austin-Northwest-Research Park Hotel Austin
Extended Stay Austin
Austin Extended Stay

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