We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 179 Austin hotels

Extended Stay America - Austin - Northwest - Research Park: Traveler Reviews

2.5 of 5
12424 Research Blvd., Austin, TX 78759
Hotel amenities
Extended Stay America - Austin - Northwest - Research Park
Enter dates for best prices
Check-in Check-in Check-out Check-out
Show Prices
Compare best prices from top travel partners
Expedia.com Travelocity EasyToBook.com
and 6 more sites!
37%
Ranked #125 of 179 hotels in Austin
Write a Review

29 reviews from our community

    Trip type
Traveler rating
    4
    7
    6
    7
    5
Date Rating
London, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“An OK place for a night or two”
3 of 5 stars Reviewed September 29, 2012

I stayed for one night that I got very cheap on Priceline. As per the other reviews it was a little bit grim but not too bad and I didn't mind given the price.

It was a bit dirty (there was a malteser on the floor of my room that cleaning had left there) so probably not the place for a germ-o-phobe and like other people have said it has crickets (one ran through my room and I saw a few dead ones in the hallways - but I imagine that's not uncommon for a very hot city.

Breakfast is a bit sparce but just standard cheap motel fare.

It's not terrible, but its not great, either. On the plus side the rooms are very big and it's very convenient for getting into Austin. I can't really recommend it but if you're looking for somewhere cheap to stay you could do far worse.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask mynameislizzie about Extended Stay America - Austin - Northwest - Research Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review
October 2, 2012
I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope that you would give us the pleasure of having you as a guest again at this hotel or any other brand location in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Good for 1 night”
3 of 5 stars Reviewed September 28, 2012 via mobile

Everything was fine. Hotel staff was friendly, rooms were as clean as they should've been. Read lots of other reviews that were bad, but this is not a 4 seasons. If you want a night to stay in Austin you should come here if you get a great rate. $90 a night is a little steep.

  • Stayed October 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Rizza-Razor for Austin
Ask Rizza-Razor about Extended Stay America - Austin - Northwest - Research Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review
October 2, 2012
Thank you for taking the time to write a review of your stay. I am sorry to hear that our property did not meet your expectations; however, I am...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
“Thanks Staff”
5 of 5 stars Reviewed September 17, 2012

I want to say I went to Austin for personal reasons and I have to say they have an amazing staff at this hotel. I was overwhelmed by the generosity of the manager Adam. He was very helpful in everything I needed and went above and beyond to make sure my stay their was the best it could have been.Consuelo my housekeeper was also just as nice and professional. In this day in age it is hard to find people who are willing to make sure there guest are well taken care of. I will defiantly make sure I stay at this hotel every time I am in the area.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Kaylen W about Extended Stay America - Austin - Northwest - Research Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review
October 2, 2012
It was very kind of you to take the time to publish such a positive review of your stay at our hotel. It's always satisfying to read positive feedback from our valued guests, like you. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
1 review
1 helpful vote 1 helpful vote
“should have known, when my key card didn't work”
1 of 5 stars Reviewed September 3, 2012

I noticed that previous guests have commented on the cricket infestation and filthy carpets and lack of ice machine. I wish I had read this review before booking my stay here, because none of those concerns have been addressed. Furthermore, I would like to add the following comments:
1. I had to replace my key card EVERY day over a 4-day weekend, because the locks/key cards malfunctioned.
2. For some reason, the maid service neglected my room EVERY day over the same 4-day weekend.
3. The T.V./cable gets horrible reception.
4. The stairwells smell horrible.
5. Some of the lamps do not work in the room.
6. The vending machines did not work.
7. The faucet and shower leak.
7. I'm not actually certain that this hotel employs anyone. After checking in, it was nearly impossible to find an employee at the front desk, or by dialing "0" on the room phone.

I booked this stay through priceline.com. That was probably my mistake. I only spent $40/night, but that was too much for this horrible place.

Room Tip: Rooms in any other hotel/motel would be preferable.
See more room tips
  • Stayed September 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask onlyfro about Extended Stay America - Austin - Northwest - Research Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review
September 4, 2012
Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

The housekeeping staff strives to provide clean rooms for all of our guests. They clean each room every 7-days, or in between upon guest request for a minimal daily fee, and after each guest checks out. I apologize if this was not conveyed to you upon check-in, we will work to improve this moving forward.

As well, I am sorry for the rest of the issues you experienced, from the lack of reception for the television and the key card not working appropriately. I will be speaking with the staff about your review, and will use it as an example to learn from to ensure the situations you experienced do not happen again.

Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of our other locations throughout the U.S. and in Canada.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Austin hotels

La Quinta Inn & Suites Austin/Cedar Park/Lakeline
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1762662?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Microtel Inn & Suites by Wyndham Austin Airport
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1751886?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Extended Stay America - Austin - Southwest
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d247103?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
The Driskill
4 of 5 stars
Show Prices ABS:HotelCheckRates-d98474?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Travaasa Austin
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d2008152?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Houston, Texas
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Ok stay! !”
3 of 5 stars Reviewed August 24, 2012 via mobile

Well nothing fancy but ok if u going to stay for a night .. the hotel is old n it smell (cigarettes ) but the rooms r ok, nice to have a little kitchenet .. we stay only for one night because it fit the budget so overall its ok except for the smell

  • Stayed March 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Cindy4rmHouston_Tx about Extended Stay America - Austin - Northwest - Research Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review
August 27, 2012
Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies

We know that our guests have multiple hotel choices, which is why we strive so hard to accommodate them with clean, comfortable rooms at an exceptional price. In order to meet the needs of our guests, we designate certain rooms for smokers and the rest for non-smokers. Guests who request non-smoking rooms should always be placed in an available non-smoking room. Clearly there was a regrettable error, of which I have made all of our staff aware, during your stay.

Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of our other locations throughout the U.S. and in Canada.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
 
Extended Stay America - Austin - Northwest - Lakeline Mall
Great value on a similar hotel
Show Prices
Still looking for a hotel?
Highly rated hotels in Austin
Trendy
La Quinta Inn & Suites Austin/Cedar Park/Lakeline
La Quinta Inn & Suites Austin/Ce... 4.5 of 5 stars 21 reviews
Family-friendly
Microtel Inn & Suites by Wyndham Austin Airport
Microtel Inn & Suites by Wyndham... 4.5 of 5 stars 202 reviews
Romantic
The Driskill
The Driskill 4.0 of 5 stars 566 reviews
Good for business
La Quinta Inn & Suites Austin Mopac North
La Quinta Inn & Suites Austin Mo... 4.0 of 5 stars 105 reviews
Show Prices ABS:HotelCheckRates-d1762662?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1751886?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d98474?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d108966?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Austin hotels
Extended Stay America - Austin -... 3.5 of 5 stars 14 reviews Extended Stay America - Austin -... 3.5 of 5 stars 50 reviews Extended Stay America - Austin -... 4.0 of 5 stars 9 reviews Extended Stay America - Austin -... 3.5 of 5 stars 26 reviews
Show Prices ABS:HotelCheckRates-d247102?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d223714?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d217736?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d108997?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 179 hotels in Austin, ranked by popularity

Been to Extended Stay America - Austin - Northwest - Research Park? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Extended Stay America - Austin - Northwest - Research Park

Also Known As:
Extended Stay Deluxe Austin-Northwest-Research Park Hotel
Extended Stay Deluxe Austin-Northwest-Research Park Hotel Austin
Extended Stay Austin
Austin Extended Stay
Address: 12424 Research Blvd., Austin, TX 78759
Region: United States > Texas > Austin
Amenities:
Business Center Fitness Center Free Parking Kitchenette Pets Allowed Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #125 of 179 hotels in Austin
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, EasyToBook, Olotels, Priceline, Agoda, Cheap Tickets, Tingo and Hotels.com so you can book your Extended Stay America - Austin - Northwest - Research Park reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Extended Stay America - Austin - Northwest - Research Park, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Extended Stay America - Austin - Northwest - Research Park
Enter dates & see best prices*
Check-in Check-in Check-out Check-out
Show Prices