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“Anything but Deluxe” 2 of 5 stars
Review of Extended Stay America - Austin - Northwest - Research Park

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Extended Stay America - Austin - Northwest - Research Park
2.5 of 5 Hotel   |   12424 Research Blvd., Austin, TX 78759   |  
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Ranked #165 of 183 hotels in Austin
Dallas, Texas
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
“Anything but Deluxe”
2 of 5 stars Reviewed July 16, 2012

I booked this hotel for Friday night because of the location and their advertisement of free breakfast. It turns out they only serve breakfast on weekdays. No breakfast on weekends. I know it's cricket season in Texas but you don't usually have them inside the hotel. There were crickets in the hallway and the carpets were dirty and worn down. The hotel also does not have an ice machine. I've never been to a hotel, motel, or in without an ice machine. Especially in Texas where it gets pretty hot during the summer. We stayed at the Comfort Inn another time and it was a much better experience.

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review, July 24, 2012
I recently received a copy of your review of the Extended Stay Deluxe Austin - Northwest - Research Park. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

As this hotel’s manager, I challenge our staff to continually improve the experience of our guests, from the cleanliness of our rooms, to the courteous professionalism of our staff. Unfortunately, in your situation, it is clear that we were unsuccessful in achieving these goals. Given our belief that guests like you are our most valuable asset, this failure is particularly troubling.

Your review has caused us to take a serious look at the systems we have in place to handle our day to day operations and we will be making modifications as appropriate.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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47 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
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English first
Orlando, Florida
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed May 16, 2012

I have stayed at this Extended Stay America on several occassions over the last four years. On my first visit, four years ago, the hotel was nice and clean (with the exception of an odd moldy smell in the elevators). On this visit I was shocked to see how much the hotel has gone downhill. Although this is a "deluxe" Extended Stay by name, it is nowhere near deluxe in appearance. The rooms are showing extreme signs of degradation. The hallways smell very badly (not the normal food cooking in the microwave smell, but a gross molded, dirty smell), the room I have has carpet that is badly stained, has large spots where the carpet has litterally been melted by something hot, and the room was not clean. Overall, the hotel has that rundown look and feel and is not worth the price difference between it and the Extended Stay America down the road at 183 and 620. We have also stayed at that location too, as we travel between Austin and Florida once per month. I normally enjoy the pool area, but the pool hasn't been cleaned in the three days that I've been here (and there is ALOT of leaves and dirt in the bottom of it). They use to clean the pool area daily, and on this trip I have yet to see anyone cleaning anything around here (and it shows!). I will not return to this location.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review, July 20, 2012
I recently received a copy of your review of the Extended Stay Deluxe Austin - Northwest - Research Park. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas, United States
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed April 22, 2012

This is by far one of the worst hotels I have stayed in. Floor in room was filthy, the room smelled like a mixture of cat pee and cigs, I found water bugs the bed, the curtains were stained, there was no hot water and breakfast was not offered on weekends. They are too pet friendly, seems as if every room had a yip yapping dog! Never, ever, ever again will I stay at an Extended Stay.

Stayed April 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review, July 20, 2012
Thank you for taking the time to review your recent stay at Extended Stay Deluxe Austin - Northwest - Research Park. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

Please know that we have strict quality control standards that are meant to prevent an unacceptable situation like yours from occurring. All rooms are regularly cleaned and disinfected upon a guest's checkout as well as during applicable periods of the stay, then inspected by a manager who determines if it meets our quality standards. Obviously, your experience indicates that our system broke down. In response, I have met with hotel management and staff to find out why and to determine a system for preventing a repeat occurrence.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 27, 2012

Was not expecting much as I booked the reservation from one of those blind booking sites for a really cheap rate. However, it was fairly new and in good shape. The hotel is also dog friendly, which was important to me since the trip was last minute and couldn't secure anyone to watch my dog for me. I would be willing to stay here again for the same price. Didn't do the breakfast, so can't speak about that.
Cons: beds were pretty soft

  • Stayed February 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 24, 2011

Came here for one night and chose it based on price and location. The hotel was fine for my needs and I enjoyed all the space even though I didn't actually need to use the kitchen area.
Pros: Spacious, moderate price, good location. Helpful front desk staff. Breakfast.
Cons: Not a great bed or bedding. Not many amenities in the bathroom. Old television.

Overall, it was fairly basic. The comfort level seemed consistent with a 2 1/2 star hotel. I got what I paid for.

  • Stayed August 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 11, 2011 via mobile

Management...Below average
Not friendly at all. No one spoke unless spoken too first.

Cleanliness...Way below average
Black mold in the grout in the tub
Stains in the carpet
Musty smell in the rooms
Hallways smelled like smoke

Simply put, I will not be staying here EVER again!

  • Stayed April 2011
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 26, 2010

Ugh, I would not stay here again or recommend this place. (I chose it for the location and price.) The carpets and couch were so stained that I kept my shoes on and avoided sitting on the couch (or the bedspread). Everything was old, the bed was hard, the bath had stains as well, and the kitchen was missing most of its equipment (utensils, plates, glasses). The staff was fine, but I didn't interact with them much. For an extended stay hotel, the room was tiny. My first-floor room overlooked a walkway to the pool, so I had to keep my drapes closed for the entire stay. Barely tolerable for one night, much less a week or month. Note that it was CLEAN, just stained and shabby. Blame the managers/owners for poor maintenance and upkeep.

  • Stayed August 2010, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Extended Stay America - Austin - Northwest - Research Park

Address: 12424 Research Blvd., Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #165 of 183 hotels in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Austin - Northwest - Research Park 2.5*
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Also Known As:
Extended Stay Deluxe Austin-Northwest-Research Park Hotel Austin
Extended Stay Austin
Austin Extended Stay

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