I am always skeptical of such negative reviews, especially when they are posted on multiple sites. Hands down, this is the best spa in Austin by far. I visit often for massage..the therapists here are amazing ( as are the facialists) and I rarely have an issue; when I do, it is always made right. Although they do require a credit card to hold an appointment here, my card has never been charged until after my service. I think what is UNREAL is your attitude and name calling. And to the lady with the long expired gift card, really?? Wow. It's probably better that you don't return, because with such negative attitudes, you may ruin an amazing experience for others.
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