I planned a girl’s long weekend with 5 friends who flew in from around the country. We had a terrific time, but there were some serious hiccups along the way that marred the experience. I made our reservation several months in advance, and was told that Travaasa would charge one night for each of the 3 rooms I booked at the time of booking. When I checked my credit card a few weeks later, I found that they charged me for the total experience, instead of the just the lodging and classes I had booked...which was three times the amount they were supposed to charge me. Once I called, they apologized and refunded the overcharge to my card. I told the representative that this error made me nervous, since sight unseen I had convinced my friends to fly to Texas for this trip, and I didn't want things to go wrong. I was assured this was an isolated incident, and they would work to make sure everything would be wonderful.
When we arrived the resort was very attractive, and the pool was lovely. Our rooms were not in the building I had reserved because we were told it was being remodeled. It would have been nice to have been contacted about this. There was a big variance in the size of the rooms, despite all being the same price, and some people were not happy to have such a small space.
We enjoyed the setting, the classes, the pool, and spa. The spa treatments were outstanding and facilities were lovely. The food and service were above average at the restaurant, but the hours were very limited and even the bar closed by 9:00 or 10:00 pm. Because the resort is so far out and roads are windy and dark, it's not optimal to go to an outside restaurant or bar late at night. The housekeeping service was spotty. Twice rooms were not cleaned, and we had to request for housekeeping to come. They left cookies in one room but not in the other two on one occasion, and on two other occasions they left one cookie in rooms with two guests...were we supposed to share the cookie? The topper was our last evening, when the single cookie left in our room appeared to have a bite taken out of it. We thought it was so ridiculous that we took a picture of the half-eaten cookie wrapped in a pretty bag with ribbon.
The real problem started our last evening, when we tried to do an early checkout, since several members of our party had crack of dawn flights and we were leaving very early the next morning. To call the night front desk staff incompetent would be an vast understatement. All six bills were incorrect, and they didn’t seem to be able fix them, even after 45 minutes of explaining. They asked that we come back in the morning, when the day staff was there. So we woke up extra early to try and fix the errors, but they still couldn’t figure out the problems. We had to leave to make flights, but we were assured that the accounting staff that came in at 9:00 am would be able to rectify all the issues and they promised to email us the corrected bills. Only one person received a bill. Two others had their credit cards charged the wrong amount. It took several phone calls and emails over a couple week period to get it all straightened out. Three of the emails I sent to Travaasa staff went unanswered. I was really embarrassed that the trip I planned had these kinks my friends had to suffer through.
- Also Known As:
- Travaasa Austin Hotel
- Travaasa Austin Hotel Austin
- Official Description (provided by the hotel):
- Located in Austin Hill Country only 30 minutes from eclectic downtown Austin, Traavasa Austin is nestled into 210 acres of the Balcones Canyonlands Preserve overlooking beautiful Lake Travis. Travaasa Austin boasts 70 guestrooms located within seven lodges interspersed along meandering paths allowing resort guests to soak in the natural habitat of the local Hill Country in a resort campus setting. The resort includes a movement studio, infinity-edge pool, beautifully appointed dining area with outdoor patio and exhibition kitchen, a tranquil spa and gracious accommodations. ... more less
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