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“Amazing Experience” 5 of 5 stars
Review of W Austin

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W Austin
4.0 of 5 Hotel   |   200 Lavaca Street, Austin, TX 78701   |  
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Ranked #16 of 191 Hotels in Austin
Certificate of Excellence 2014
GreenLeadersGold level
Los Angeles
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Amazing Experience”
5 of 5 stars Reviewed November 10, 2012

W hotels are a great brand world-wide, and I've stayed in many over the years; however, the Austin W stands out as my favorite. The staff and Texas-charm really made an impression on me. From the moment you walk in you know you're going to have a 5-star experience. The location is key for me, with everything fun and exciting about Austin within steps of the hotel. The facilities are immaculate, the spa/gym fantastic, and the bar/restaurant delicious. Hands down the best hotel in Austin, and I will stay with them every time I return.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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853 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (215)
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Louisiana
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 5, 2012

Overall, nice facility as one would expect. Great staff at reception, concierge and parking. Housekeeping falls down some ... had a lamp we pointed out first day that the switch did not work, it was not fixed or replaced through the week ... coffeemaker never replenished with regular coffee without one or two calls to tell them we really had no need for only decaf .. one day vacuuming need was obvious, but not done. When we called to correct things, met with professional courtesy and usually problems fixed, except the lamp. So, there may have been some crew out or other staff problem at the time, I don't know, but housekeeping, to us, felt like it needed some attention. Public areas are kept in tip-top shape. One thought, it would be nice if the area where you wait for your car was nonsmoking.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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WAustinMgr, General Manager at W Austin, responded to this review, November 11, 2012
Thank you for your review of the W Austin. I very much appreciate your feedback regarding the service you experienced during your stay. I am glad that our team met the needs you brought up, and appreciate you taking the time to tell us so that we could solves any problems you encountered. Thank you again for your feedback, we look forward to seeing you again soon.

Warm Regards,
Drew McQuade
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville, AR
Top Contributor
60 reviews 60 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 4, 2012

From here you can walk to several excellent restaurants, the Town Lake trail, shopping in Austin's funky South Congress district. The hotel is a beautiful modern design and even though you are in the heart of Austin, the rooms are very quiet.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 1, 2012

Best W I have ever been to.

Pros:
-Very good service in the lobby - from greetings to bottles of water after I came back from a run. -Larger basic rooms (although this is TX... I am comparing to NY).
-The gym is the best hotel gym I have ever seen. Multiple rooms full of state of the art equipment (both cardio and very good weight options).
-The pool area is fantastic.
-The free rides in the Acura are also very nice.
-Decent location.

Cons
-Bathroom is slightly open (if you are in the room hallway you can see straight into the shower). Just means if you are sharing a room with a friend you have to trust your friend

Overall I don't usually like W hotels but would very much recommend this one

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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WAustinMgr, General Manager at W Austin, responded to this review, November 11, 2012
Thank you for your review of the W Austin. I am so glad to hear that you enjoyed our facilities, including Sweat, Wet, and our Acura service. for future visits, we do offer privacy shower curtains to avoid any uncomfortable situations. Thank you again for your feedback, we look forward to seeing you back soon!

Warm Regards,
Drew McQuade
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Dallas, Texas, United States
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 1, 2012

Sick hotel. Great service. Dylan at check in treated me like a rockstar and I was in here begging for a discount and upgrade!

Best gym at any hotel ever.

I don't want to leave. Great view. Great pool. Perfect location to walk all of Austin .

Room Tip: Get a lake view !
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 30, 2012

Everyone here was very friendly and the hotel was beautiful. They had an amazing pool. And great breakfasts the coffees however were not perfect. Food overall was not very good. Also gets boring after a while and there is not much for kids. In a gorgeous city, quite amazing. I recommend this for weekend or business trips away.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, TN
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 29, 2012

I stayed here for 3 nights while in Austin for a work conference. The hotel is trendy and modern, and has a very cool vibe to it. The room was nicely decorated, spacious, and practical -- it had a nighstand charger available for every type of phone. I enjoyed using the lemon scented Bliss bath products and comfy robe. The roof-top pool and bar were cool. The hotel staff were all very friendly and helpful with arranging rides in the W Acura and giving directions and restaurant reservations. I would definitely recommend this hotel!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about W Austin

Address: 200 Lavaca Street, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Austin
#2 Green Hotel in Austin
#5 Luxury Hotel in Austin
#7 Romantic Hotel in Austin
#15 Business Hotel in Austin
#30 Family Hotel in Austin
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — W Austin 4*
Number of rooms: 251
Official Description (provided by the hotel):
Our hotel, located in downtown Austin, is next door to the famed Austin City Limits music venue. Our boutique hotel rooms are stylish and comfortable, we also offer over 10,000 sqft of event space. ... more   less 
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Also Known As:
w Austin Hotel Austin

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