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“Nice clean quiet stay. Nothing more nothing less” 4 of 5 stars
Review of BEST WESTERN PLUS Austin Airport Inn & Suites

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BEST WESTERN PLUS Austin Airport Inn & Suites
2.5 of 5 Hotel   |   1805 Airport Commerce Drive, Austin, TX 78744   |  
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Ranked #52 of 191 Hotels in Austin
Jerusalem, Yerushalayim, Israel
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
“Nice clean quiet stay. Nothing more nothing less”
4 of 5 stars Reviewed April 11, 2013 via mobile

This hotel is nice and quiet even tho near the airport. Great for light sleepers like me. Nice and comfy and spacious rooms. Very comfy crisp beds. The breakfast was decent but nothing special really. The only complaint at all is there isnt good water pressure in the shower. I would definitely recommend this hotel tho unless u dont have a car and want to see the city

  • Stayed April 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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202 reviews from our community

Traveler rating
    102
    62
    23
    12
    3
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64
41
9
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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English first
California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 8, 2013

I happened to be in Austin this year during South by Southwest, and since hotels were scarce, I ended up here, closer to the airport. That being said, this was a very nice hotel for a short stay and the room was comfortable and quiet.

I only really have 2 complaints about this hotel:

1. My sheets were stained by what appeared to be grease from food; possibly pizza or something similar. That was off-putting, but they were still clean despite being stained.

2. My biggest complaint was that my friend and I were told by the front desk that there was complimentary shuttle service from the hotel to the downtown Austin area and back at that time. That was great, since parking during SXSW can be a nightmare and taxis can be hard to come by. We were able to take the shuttle into town, but when we went to take the return shuttle, we were told that we had not paid the $20 per person fee and could therefore not get a return ride. You can imagine our surprise as we were unaware of this "fee" and believed that this was a service being offered by the hotels in the area. We ended up having to spend time flagging down a taxi and were not able to be shuttled back to the hotel free of charge. (It turned out that this was a courtesy shuttle being run by a car service, not any hotels).

This issue would not have been a problem if our hotel had not already told us that this was a free service, as did the woman who drove us into town in the first place. I only wish that the hotel had been more direct about how the service was being handled so that we would not have felt misled upon our return.

Despite the shuttle debacle, the stay was fairly pleasant and convenient and I felt that it was a good deal for the money.

Room Tip: The top floor is very quiet
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bartlett, Tennessee
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 of 5 stars Reviewed April 4, 2013

It's a wonderful hotel. The beds are very comfortable and the rooms are spacious and very well appointed. The breakfast was amazing.....everything was fresh, hot and tasted delicious. We will definitely return.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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Pacific Palisades
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 3, 2013

We checked in after 7pm and the desk clerk was professional and very efficient. The morning breakfast was OK, except for the very surly young women working on the buffet. Seemed to be a huge inconvenience for them when I asked if I could please get a fork since the canister for the plastic utensils was empty. But the desk staff was very nice when we checked out. The room was clean and it was not noisy.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maple Valley, Washington
Top Contributor
143 reviews 143 reviews
28 hotel reviews
Reviews in 66 cities Reviews in 66 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed March 27, 2013

March, 2012 in Rm. 312 w/King size bed (+/- $100) used as a base for visiting Austin & Hill Country nearby. Room fronted the street but it was still quiet. This hotel is newer & VERY clean w/no smoking or pets rooms, good linens, nice shower pressure & elevator. The free shuttle to & from airport was a real plus. Breakfast was hot & good. No restaurant, but nice menu of places that deliver. Only negative the fridge "buzzed", so unplugged it. We rented car from Enterprise OFF airport which was much cheaper & they picked us up at hotel), so easy all around stay.

Room Tip: Quieter on upper floor and back side of hotel. Ask for "no pet" room & it will be upp...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, Texas
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 24, 2013

Recently I stayed @ this updated hotel except the hotel checked me into a different/cheaper room type from my originally confirmed booking. The worst part is that the front desk and manager tried to shift off the responsibility for the hotel reservation mistake, and refused to justify the normal room rate difference. Despite the decent update work done in this hotel, the poor front desk service and judgment turned my experience negative.

Room Tip: book thru Expedia would definitely land you a better rate
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  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro NC USA
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 21, 2013

An excellent hotel with great room size. If you are staying for SouthBy SouthWest as we were, hotel provided less than $300/night accomodations. The location though has no resturants nearby...well actually one, a taco bar that was very good. Hotel did provide a shuttle to airport which was nice.

Room Tip: I think the rooms might all be large, but ours on the third floor was expansive.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Austin Airport Inn & Suites

Address: 1805 Airport Commerce Drive, Austin, TX 78744
Phone Number:
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#35 Family Hotel in Austin
#36 Romantic Hotel in Austin
#59 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Austin Airport Inn & Suites 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
Welcome to BEST WESTERN PLUS Austin Airport Inn & Suites! A brand new hotel, the BEST WESTERN PLUS Austin Airport Inn & Suites is conveniently located just one mile north of the Austin-Bergstrom International Airport and only three miles from Downtown Austin. The new hotel proudly offers complimentary hot breakfast buffet served in our spacious breakfast room as well as variety of other amenities including an outdoor swimming pool, state of the art exercise facility, guest laundry, business center, free/convenient parking and meeting facilities accommodating large groups.In addition, all of our comfortably designed guest rooms and suites offer a mini-refrigerator, microwave, coffeemaker, hairdryer, iron, ironing board, free high-speed Internet access and 32-inch flat screen LCD televisions. Guests will find themselves conveniently located near many of Austin’s local attractions, all the way from the State Capitol to the famous Sixth Street nightlife filled with a host of bars, nightclubs and restaurants both upscale and locally renowned. The hotel is minutes from the University of Texas Austin and all other Longhorn activities. Guests will also enjoy Austin’s great weather year round with Lake Austin, Town Lake Hike and Bike Trail, and Riverside Golf Course, one of many nearby courses. Our courteous staff is ready and eager to serve you. Come stay with us soon at the brand new BEST WESTERN PLUS Austin Airport Inn & Suites! ... more   less 
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Also Known As:
Best Western Plus Austin Airport Hotel Austin
Best Western Plus Austin Airport Inn And Suites

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