Booked here for a conference. Here is the good stuff, followed by the not-so-good stuff. For your reference, I am in room 343.
Good: Nice staff. Professional. Helpful. Nice kids and professionals. The food is pretty good too. A little pricey, especially since you are essentially held captive here because of the hotels remote location (cost $38 including tax to get to downtown Austin, and the shuttle that cost $20 plus tip is not readily available. Yesterday, the shuttle was booked for hours). Back to the food – good. Again, good server service levels. The abstract hallways and walkways are charming but not easy to navigate. Even with the good signage. Kind of like a free visit to the Winchester Mystery House.
Not-so-good: The opportunity for improvement is improving some of the basic stuff, like calibrating the clock to the right time (it’s about 15 minutes ahead), and then when daylight savings time hit last night, at least pushing back the big hand. I tried to do it myself, and feel I am clock proficient. I could not see anything that allowed me to changed time. And then fixing the base of the shower control. It is loose. Kind of gross. I am waiting for cockroaches to come out while I am asleep to choke me. The shower head is the worse I have seen since I was forced to stay at the hotel 6. Either super strong and too narrow, or too wide to do any good. I tried to fix it. The shower curtain is sufficient. Two showers, and I am still leaving lots of water on the floor. I cannot seem to find a way to tuck the shower curtain in enough. Plus, the tub is slippery. The traction on the tub is too soft to do any good anymore. The wired internet connection tab is broken. The furnishings are routine and older, even for a resort and spa meant to be seasoned. Not the sort of amenities you would expect for a resort for this pricing. Much better rooms at an older three-star Hilton.
The extra blanket has spots on it – kind of gross. But at least it smells clean. Pillows are tired. So soft and ultimately thin that it cannot keep my knees from touching.
Here are a couple of things that are irritating: a tip of 20% is automatically added to room service and restaurant bills. (The room service tip is in addition to a routine room service charge). And I was dining on my own – not in a group in those occasions. Now, I would probably add 20% anyway because the service is better than average. But it is presumptuous and does not provide for any accountability of service levels. And I probably would not tip room service 20% unless they dropped in for free some type of dessert. And then, the thermostat cannot be read. Numbers way too small. I wear glasses, and can read most small type. The 80 looks like 60 and visa versa and the 70 is in the middle. No idea where I was going when I turned the dial. Finally, the biggest issue: Internet connection too slow. It is free. But I would rather pay for a very strong signal. Very frustrating and unproductive connection. Not cool for a resort and spa in today’s world.
I did not expect to write more negative than positive, so that took me off guard. I will share with management. But Omni acquired this hotel a year ago. Let’s hope they have big plans to update the room ad technology. I would stay again if the conference was here again. But on my own, I would stay elsewhere.
Both sides of the hotel have similar views. Higher floor is better than lower in this case - better...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your gracious feedback on all aspects of your recent visit to the resort. We appreciated the feedback on the areas that were enjoyed along with the items noted for improvement. I personally apologize for the inconveniences you experienced and would like to invite you to contact me directly at email@example.com to discuss further.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.