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“Beautiful golf course excellent staff” 4 of 5 stars
Review of Omni Barton Creek Resort & Spa

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Omni Barton Creek Resort & Spa
4.0 of 5 Resort   |   8212 Barton Club Drive, Austin, TX 78735   |  
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Ranked #57 of 182 hotels in Austin
Loganville, Georgia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Beautiful golf course excellent staff”
4 of 5 stars Reviewed July 15, 2013 via mobile

The staff is very friendly and helpful and front desk people are great and provide excellent customer service. I would like to thank Justin at the front desk for being so helpfull to me. The room was clean and comfortable. I just loved the golf course. The only negative is $9 for bottle water in room. That is a little over the top.

Stayed July 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, July 25, 2013
Thank you for taking the time to provide feedback about your recent stay with us! We're pleased to hear you enjoyed our resort amenities and excellent service by our team members. I'll be sure to pass along your positive comment to Justin. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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647 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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English first
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 15, 2013 via mobile

Stayed the weekend with three other couples for the prices not impressed at all. We had fun but I won't spend that much cash again for quality or service. They charge five stars and give three. Everyone was nice and the golf was okay a little over rated. The problem was dinner service at the hill country dining room. Our waiter was extremely rude and service was really slow 3 hours in there. The steaks were not top quality and definitely not worth 45.00 dollars a piece. We were never asked how the meal was or anything similar about the do ing service , it's take your money here's your food leave. It ended with sorry I'm not fun enough for you from the waiter .. Terrible experience. It's sad when other employees are nice and helpful and all you can think about is one guy whom on our last night messed it all up.. Thanks for nothing "Kirby. " you should be fired.. Management needs to step up.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, July 26, 2013
Thanks for taking the time to provide a candid review of your stay. I personally apologize for the inconveniences you experienced and would like to invite you to contact me directly at james.walsh@omnihotels.com to discuss further. Again, thank you for staying at Omni Barton Creek and I hope we'll have the opportunity to make things right and win back your business.
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Georgetown, Texas
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 14, 2013

This was a stay-cation weekend without the kids. What a treat! Service was spectacular; food was fabulous. And speaking of food, I am gluten intolerant. The main menu in the 8212 wine bar & grill noted gf items; and majority of main entrees were. Breakfast buffet included 2 varieties of gf bread, gf bagels and gf muffins which were to die for (among all of the other usual, wonderful buffet items). The pool was crowded on Sat., but it was well-staffed with poolside servers--drink service was fast all day. Prices for food and sundries felt reasonable, as well, instead of resort-sticker price shock. 12 hot wings served poolside for $14. Mojito poolside for $9.50 (it was, however, lite on EtOH, but very cool and tasty on a day that hit 105). Ribeye steak in wine bar and grill for $35. Golf for my husband: pro shop staff were very professional and helpful. Only negative: both hubby and I woke with sore lower backs--time for bed to flipped/rotated or replaced.

We recently stayed at the resort at Horseshoe Bay (also reviewed here); that resort was a good experience but can't hold a candle to Omni Barton Creek. Omni BC is by far superior in service and experience for more value. We will definitely return; no doubt.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, July 25, 2013
Thank you for taking the time to provide feedback about your recent stay with us! We're pleased to hear you enjoyed our resort amenities and excellent service by our team members. We look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2013

My aunt was in Austin from Australia on business and had 2 days before leaving again, so we drove up from Houston for an overnight stay. The property was beautiful and the staff was very nice and extremely helpful. Alex at the valet stand was great with recommendations for restaurants in Austin - during the short trip to and from the self-park garage he gave me several ideas and great feedback (since I haven't lived there in several years). As we were leaving the next morning, he remembered me and asked about dinner the night before, which I thought was extremely thoughtful. Our server by the pool was great too, but I don't recall her name (and the "Pool Mule" - Moscow Mules - were yummy!!!). The views from both rooms were amazing (we were on the 6th floor) and reminded me how much I love the Hill Country. The resort is about 20 minutes from downtown, perfect for "getting away" while still being close to shopping/restaurants/campus. My only "complaint" is the lack of lighting on the paths after dark - we wanted to walk after dinner, but it was too dark. The beds were very comfortable and I loved that there was a full bathroom and a second vanity/sink outside of the bathroom.

I will definitely return, hopefully for a girls' spa weekend!

Stayed July 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, July 25, 2013
Thank you for taking the time to provide feedback about your recent stay with us! We're pleased to hear you enjoyed our resort amenities and excellent service by our team members. We look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 11, 2013 via mobile

This was an adequate place to stay but not as nice or well kept as many resorts we've stayed in at other places. Our balcony view was nice but a cup of cigarette butts were left there from a previous person staying in the room and don't expect to sit on the balcony of have privacy from your neighbors. No chairs on the balcony and its so small anyway. Our room included a breakfast buffet and while our server was nice the food was not good.

In addition, we noticed the walks are very thin and we heard children running through the halls. This hotel could really use an update and a good cleaning.

Be sure to use a credit card too. We mistakenly used our debit card to pay and not only was the charge from the room taken off, but an almost $800 hold was placed on our checking account for several days.

It was adequate if you need a place to sleep and shower but not what we were expecting out of a place that advertises as an upscale resort.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, July 25, 2013
Thank you for your gracious feedback on all aspects of your recent visit to the resort. We appreciated the feedback on the areas that were enjoyed along with the items noted for improvement. I personally apologize for the inconveniences you experienced and would like to invite you to contact me directly at james.walsh@omnihotels.com to discuss further.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beckville, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 10, 2013 via mobile

Pros: This is a beautiful property, the food is delicious and the golf course is gorgeous.
Cons: The swimming pool does not fit the rest of the property, it is quite small and plain. It is pretty far from downtown.
You should ask at check in about activities being offered. We found out on our last day that Texas wildflower painting classes had been offered. I would have loved this if only I had known about it!

  • Stayed June 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, July 25, 2013
Thank you for taking the time to provide feedback about your recent stay with us! We're pleased to hear you enjoyed our resort amenities. Please visit our concierge next time for full details regarding our daily activities. We look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abilene, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed July 4, 2013

Enjoy the beautiful grounds and quiet atmosphere of this Hill Country gem! Fabulous breakfast and fantastic spa. We both had a great massage! Staff very helpful but rooms could use a little updating. Would love to return again!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, July 8, 2013
Thank you for taking the time to provide feedback about your recent stay with us! We're pleased to hear you enjoyed our resort amenities and excellent service by our team members. We look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Omni Barton Creek Resort & Spa

Also Known As:
Barton Creek Resort And Spa
Barton Creek Hotel Austin
Barton Creek Resort
Barton Creek Hotel
Barton Creek Resort Club
Address: 8212 Barton Club Drive, Austin, TX 78735
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in Austin
#41 Business Hotel in Austin
#53 Family Hotel in Austin
#57 Romantic Hotel in Austin
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Omni Barton Creek Resort & Spa 4*
Official Description (provided by the hotel):
Like the stunning Hill Country that embraces our luxury resort hotel, Omni Barton Creek Resort & Spa is revered for its distinctive blend of peaceful beauty and gracious warmth. From the very moment you arrive, the natural ambiance of the landscape and our welcoming staff will invite you to unwind and immerse yourself in a unique collection of desirable amenities.Framed within 4,000 secluded acres of rolling hills of Austin, Texas, you’ll be pleased to discover our full-service Three Springs Spa, four spectacular championship golf courses, award-winning conference and meeting facilities, four extraordinary dining options, numerous recreational activities and so much more. ... more   less 
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