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“Golf Event” 5 of 5 stars
Review of Omni Barton Creek Resort & Spa

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Omni Barton Creek Resort & Spa
4.0 of 5 Resort   |   8212 Barton Club Drive, Austin, TX 78735   |  
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Ranked #66 of 183 hotels in Austin
Austin, Texas
Top Contributor
66 reviews 66 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
“Golf Event”
5 of 5 stars Reviewed October 16, 2012

Just hosted a golf event at Barton Creek Resort - great experience. The rooms are very clean and spacious and have that hill country touch. The property is very clean and well maintained. Plenty of places to eat and relax. Also, guests at the event commented how much they enjoyed their golf experiences and how great the food was! Will recommend Barton Creek for future events, they are very easy to work with!

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, October 22, 2012
Wonderful to hear you had a great experience hosting your golf event at Barton Creek. We appreciate your recommendation and look forward to hosting you again!
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757 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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English first
Spokane, Washington
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 12, 2012

I recently stayed at the Barton Creek Resort & Spa for a business trip and had a very good experience. The grounds were very well maintained and the common areas in the hotel were nice, clean, and comfortable. My room was spacious, well appointed, and generally very clean. The one exception was that the comforter on the bed had a couple of fairly significant and noticeable stains. There is no way that this comforter should have been on the bed without being cleaned first. The sheets also had some discoloration in a couple of spots. I was somewhat surprised to find this considering the rest of the room was immaculate. During my stay I attended some meetings in the hotel's conference facilities and they were extremely nice. The conference facilities were extremely clean, had excellent audio/visual systems, were very comfortable in terms of temperature, and had very good food/drink service. In fact, I would have to say that the meeting facilities were some of the nicest and most comfortable that I've had the pleasure of using. I also had the opportunity to use the resort's spa facilities and they were also very nice. The service I received from the spa's very friendly staff was exemplary. I didn't have an opportunity to play golf during my stay, but the courses appeared to be very well maintained and challenging. Overall, I enjoyed my stay very much and had a great experience.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, October 22, 2012
Thank you for sharing your Barton Creek experience during your business trip. We're glad to hear you enjoyed our meeting spaces and spa during your stay ... next time, you'll have to try one of our championship golf courses!
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Lafayette, LA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 30, 2012

Had a great five day stay at Barton Creek Resort. Just a great setting in the Texas Hill country. The room was large and comfortable. The daily breakfast buffet was great and we were greeted by name each morning as we headed in for breakfast. The golf is very, very good. I played Fazio Foothills and the Crenshaw course and found them fun and challenging at the same time. The resort is southwest of downtown Austin but an easy drive to Austin's central attractions such as Sixth St. and the University of Texas. We also made a side trip to Fredricksburg (about an hour west of Austin) to see interesting main street shops, the Nimitz Museum of the Pacific War, eat some good German food, and stop for some tastings at a few of the many Texas wineries that line the highway along the way.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, October 11, 2012
Thank you for staying at Barton Creek ... we're so glad to hear you enjoyed your stay and it sounds like you really took advantage of all that Austin has to offer. We hope to see you back soon!
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Arlington, Texas
Top Contributor
60 reviews 60 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 29, 2012

This is a place with a decent pool but a great location, 4 fantastic golf courses, and its sooo quiet. I just sit on the back deck rocking away in my chair as deer run across the 18th green. If been coming here since I was 14 and never get tired of it. Also, my sister had her wedding reception here and it was terrific. I won't ever stop visiting. Side note: if you go around Christmas, they ice over the concrete in the wedding pavilion for ice skating.

Room Tip: Stay at the spa. Much quieter than main hotel.
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, October 11, 2012
Thank you so much for being one of our most loyal customers - you have been coming here almost as long as the resort has been open! You'll have to come stay during the holidays this year and check out our all-new Holiday Lights & Ice event ... for the first time, our ice skate rink will be outdoors!
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Dallas, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 28, 2012

We recently rented one of the Barton Creek villas to celebrate a family member's birthday. Several members of our family, including 3 that were on this trip, are Club Corp members and have rented villas at other Club Corp locations and had a wonderful experience.

During check-in we let the front desk employee know that the bill would be divided by 3 individuals. The front desk employee stated that would not be a problem and all payment arrangements could be completed at check-out very easily.

The villas at Barton Creek are fully furnished homes that have 3 bedrooms, 4 bath rooms and a full kitchen. Outside there is a grill for you to cook-out and a large patio. The home was very nice and a great choice for a family of 5. During our stay 3 members of our family golfed. Their experience on the courses (Foothills & Canyons) were very positive. The golf courses were challenging and the scenery was beautiful. We also visited the spa for massages. The amenities were fantastic and very relaxing. While at the resort the staff was friendly and informative.

Upon checkout our experience began to take a turn. We were presented with a bill at checkout, but then the front desk employee realized that some of the charges were not correct. We also wished to divide the total charges by 3. To give her credit, the front desk employee did try to correct the errors and accommodate our request. However, she and her co-worker were unable to figure out how to do so while we waited so she gave us a print out of the charges she would be putting thru (after about 20minutes). Once we returned home (4 days after our trip) our credit cards were charged several times with various amounts. Some of the charges were for our actual stay and some were holds, however neither were distinguishable or mentioned upon check out. Essentially, we charged holds to the tune of about $2,000.00. That was in addition to the actual charges for our stay and services. In addition, the resort also charged a credit card that was not presented at check-in or check-out but months prior to hold the reservation.

After speaking with a representative in Accounting, she stated they needed to take time to review the account and call back. After waiting several hours, I ended up calling back to find out the status. It was only after I called that an email and phone confirmation of the charges was discussed. On a positive note, the Accounting representative was able to remove the excessive hold charges immediately.

Of course, however, the resolution could not have been that simple. The following day we received an email from another Barton Creek employee wanting to charge an additional amount, beyond the charges discussed with Accounting.

The communication between departments and the billing process could really use an upgrade.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, October 11, 2012
I want to extend my personal apologies to you and your family members for the unnecessary charges and the confusion you experienced. This is certainly not typical at Barton Creek and I understand the issue has since been resolved. I'm glad to hear you enjoyed the golf courses and the villa overall and hope your family will return again.
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Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 27, 2012

Even though this is for a business trip, the resort is simply fabulous.. Room is neat and clean with comfortable beds and pillows. Slept like a baby...

The lobby to room though is a short walk, but you may get lost for the first time.
Food in the restaurant is top notch with a wide variety of selection which include smoke salmon.. Very European!

There is a spa and golf course which I did not get to use.
The conference facility is top notch too.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, October 11, 2012
Thanks for staying with us ... we're glad to hear you enjoyed your stay and hope to see you again next time work or play brings you back to the Austin area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville
Top Contributor
58 reviews 58 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed September 26, 2012

I recently stayed here for one night on a business trip. We arrived after dark so we did not get the full effect of the beautiful property until the following morning. It is a very large, picturesque resort. Due to the size of the resort it is obvious that they have added sections to the hotel over time and the hallways have strange angles and seem to be pieced together. If you have a higher room number, you will be in for quite a walk from check-in. My room also opened to the loading docks for delivery trucks that came all morning, starting at 4am with back-up beep signals activated. The room was large and well appointed. The dining is all on the lower level (below lobby level) and difficult to find. Breakfast buffet had a variety options for a good price.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, October 11, 2012
Thanks for staying with us and providing your feedback. We hope your next stay is longer so you can get the full effect of the beautiful surroundings, like you mentioned!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Omni Barton Creek Resort & Spa

Address: 8212 Barton Club Drive, Austin, TX 78735
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotel in Austin
#33 Romantic Hotel in Austin
#47 Business Hotel in Austin
#47 Family Hotel in Austin
#66 Spa Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Barton Creek Resort & Spa 4*
Official Description (provided by the hotel):
Like the stunning Hill Country that embraces our luxury resort hotel, Omni Barton Creek Resort & Spa is revered for its distinctive blend of peaceful beauty and gracious warmth. From the very moment you arrive, the natural ambiance of the landscape and our welcoming staff will invite you to unwind and immerse yourself in a unique collection of desirable amenities.Framed within 4,000 secluded acres of rolling hills of Austin, Texas, you’ll be pleased to discover our full-service Three Springs Spa, four spectacular championship golf courses, award-winning conference and meeting facilities, four extraordinary dining options, numerous recreational activities and so much more. ... more   less 
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Also Known As:
Barton Creek Resort And Spa
Barton Creek Hotel Austin
Barton Creek Resort Club

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