We have been going to this hotel for the past 3 years - each August. The past 2 years have been great. Staff is always friendly, rooms are beautiful, lots to do and very kid friendly. When we stayed a few weeks ago, they had some sort of bee problem out by the pool, trash was overflowing at the pool each day, pool was murky and cloudy. I did address this in my guest survey that I received and filled out for the hotel the next day. The hotel promptly called me to tell me they were sorry we did not enjoy our stay. While I do think this was just a strange set of circumstances coming together on our 1 stay, it wasn't a great experience. However, Barton Creek is now part of our family - we also love the beach village at the Hotel Del. We will give the hotel another chance and maybe this next time will be on par with what we expect. Again, the manager calling me to address the issues shows how much this hotel cares about their customers (and we aren't high rollers, just a family of 4 looking to get away), so I felt really good about that.