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“Nice place but not good value” 3 of 5 stars
Review of Omni Barton Creek Resort & Spa

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Omni Barton Creek Resort & Spa
4.0 of 5 Resort   |   8212 Barton Club Drive, Austin, TX 78735   |  
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Ranked #63 of 187 Hotels in Austin
Dublin, Ireland
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Nice place but not good value”
3 of 5 stars Reviewed March 21, 2011

This resort delivered in most areas except value and food. The number of extras is extensive and the buffet breakfast is average. The mini bar is expensive as is the golf course. On the plus side the staff were friendly however a request for a better hairdryer elicited no response. The spa is a dismal place and not user friendly.It's a slightly frustrating place to stay.

  • Stayed March 2011, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
walshaust, General Manager at Omni Barton Creek Resort & Spa, responded to this review, April 8, 2011
We appreciated learning the details noted in this past guest's review. It is always important to respond satisfactorily to all guest requests. We have continued to receive very favorable feedback on the resort's breakfast buffet and will continue to monitor. Our Three Springs Spa along with the extensive Fitness Center area is also a very highly utilized area of the resort.
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919 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
Date | Rating
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English first
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 20, 2011

My boyfriend had bought me a weekend spa package for two for $1,500. When I called to reserve our room they told us that we could only use it on certain weekends and we could not use it on that particular weekend. After getting us extremely annoyed the Barton Creek rep decided we could use it because it was a gift card and not a gift certificate. We requested a king bed and were suprised to find that they had given us two double beds. We called the front desk and they told us that just because we requested a king there was no guarantee. After getting us annoyed and upset again they switched us to a king room. We has been looking forward to sitting on a patio with beautiful views and having a glass of wine. We went to the wine bar to find a small patio with dirty tables overlooking the tennis courts. Again, very disappointing. We had also been looking forward to laying by the pool al day but decided against that after seeing that the pool was over rub with screaming kids. At least we had our spa day to look forward to...... Not so much. We had made appointments starting at 8am and arrived at 7:45 am as the spa rep had requested. We sat downstairs in front of the spa desk until 8:05 and finally found someone who worked at BC who explained that we had to go to the spa shop to check in....not sure why there is a spa check in desk downstairs or why nobody told us where to check in. So we go upstairs and check in and the woman tells us to go to our locker rooms and put robes on. His masseuse never showed up and so another masseuse stepped in to do his massage, by this time it's already 8:30. We had signed up for hot stone massges. His masseuse explained that she does "spiritual massages" which means placing rocks on the head and stomach to "clear the mind and detoxify the body" ....very little massaging. She flips him over for the last 5 minutes of the 30 min massage (supposed to be 50 but someone overslept) and rubs his back. My massage was ok, nothing to write hone about. Next we had facials which were great. Finally, we had $70 pedicures that were mediocre at best. Im sure that I could get a much better pedicure at any strip center bail salon for half the price. We check out of the spa and they still charge us for the super crappy 30 minute mind clearing spiritual experience (aka hot stone massage). Are these really licensed massage therapists? I seriously doubt it. We have high expectations when spending that kind of money for a spa day and it was beyond disappointing. Also, the bed is about as comfortable as sleeping on a piece of plywood. Lastly, we arrived in a nice clean Range Rover and payed $25 per day to have it parked under a tree which must have been the home to about a thousand birds because we left the "resort" in a rover completely covered in crap. Oh yea, if your an early riser and want good coffee you will have to wait until 7:30 for starbucks to open.......

  • Stayed March 2011
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 16, 2011

Let me start by saying the staff is very friendly and helpful, particularly the bell staff and wait staff. The gals in the shops are as sweet as can be. The rooms are very spacious and plenty of storage space.

All in all, something is missing from this resort. The doors are very loud and heavy, they slam at 2am when guest return and was never able to get a full night sleep or when housekeeping is on the floor. The wait staff by the pool is wonderful, but it is hit or miss if they are there. The shower curtain was falling off the ring. Bathrooms are okay but not luxury by any stretch of the imagination. Our room had a musty smell. The balcony is very small, so small it isn't worth the extra charge. Yes, the resort fees are clearly stated but why not include it in the full cost of the room upon reservation?

We did have a lovely stay, the views are wonderful. Most likely would return only for that reason.

  • Stayed March 2011, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
walshaust, General Manager at Omni Barton Creek Resort & Spa, responded to this review, April 8, 2011
We appreciated hearing from this past guest and noted the specific feedback on some of the door closing devices that need adjusting along with ensuring that everything in the bathroom is as it should be. We agree that pasrt of what makes any resort's setting more beautiful are the views of the surrounding hill country and great golf courses.
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Houston, TX
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 10, 2011

I am writing this review from a perspective of a mother with 2 young children (18M and 3 years old). Here is why I think this resort is not ideal for family with young kids.
1. The resort is extremely stroller unfriendly. You could not get to either the indoor or outdoor pool with a stroller, you also could not get to the outdoor trailer or the miniture golf course with a stroller easily. Example: I spent 15minutes going to one end of the resort to pick up putters for the miniture golf course, and then had to walk all the way back to the other end and outside the facility to get to the resort.
2. The pool did not have a zero entry place for little kids.
3. I played with my kids the the kids playroom where you could also have the option to drop your kids off for an hourly fee. I observed during my 30mins there that the sitters there did not once interact or play with the one child that was in there by herself. They did not even take out the age appropriate toys for her to play with.
On the plus side if you have older children who don't require strollers this is a great resort, great food at the wine bar, great golf, lots of acitivities (nature trail, putting green, swimming, workout) Service is also amazing, the staff went above and beyond to provide a smore pit for us since they do not usually have it on a weeknight. The suite are large and accomodate a family of 4 very comfortablely
However, mothers who have young children would be challenged to keep her kids entertained while dad is enjoying a round of golf.

  • Stayed March 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Senior Contributor
46 reviews 46 reviews
29 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 25, 2011

In his Tripadvisor reply to our review of this resort last August, the General Manager, Mr. Walsh, had mentioned "looking forward to some incredible Fall golf". Although time flew by for us, in December we received and immediately purchased a Groupon offer with a 1-night stay and 18 holes of golf for 2. Then, in February, some friends to whom we had recommended Barton Creek came back with a glowing review of the 8812 Wine Bar & Grill and a great story about getting lost, if only for a short time, on the nature trail. Realizing in February that we were running out of time to use our Groupon, we finally called the hotel and booked a great AAA package rate for a 2d night, as well. Our amazingly helpful reservation agent was the 1st of many employees who went above and beyond any level of service and friendliness that we could have expected during our stay. As for the golf, now we know why it is so much fun to play courses designed by PGA legends like Palmer and Crenshaw. The irony of all this is that, as we were leaving on the last morning or our stay, we realized that, for the 1st time, we were finally noticing the hotel's large and sparkling swimming pool, the tall shelves of books in many of the hallways, and a semi-circle of a dozen huge wooden rocking chairs on a large patio overlooking a canyon and golf course which we could also see from our room. Our recommendation is to book a stay of least 2 nights and to not be surprised if you want to come back and visit again. We have stayed at many hotels and resorts in the Austin area and we enjoy Barton Creek more than any other. We will be back!

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
1 review
4 of 5 stars Reviewed February 22, 2011

We loved our trip to Barton Creek. The Crenshaw course is in excellent condition. The starter was very helpful, and offered course tips. However, there was no GPS on the carts. That was a true downside to the golf experience !

  • Stayed February 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redondo Beach, California
Top Contributor
261 reviews 261 reviews
82 hotel reviews
Reviews in 83 cities Reviews in 83 cities
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed February 15, 2011

Pros: It's a great golf resort, with 4 courses right there on the property. The location is very pretty, tucked away from the main city of Austin and surrounded by nice homes. The courses were all in good shape for winter. The price for a winter package with unlimited golf and use of range was very reasonable. The rooms were in decent condition, 3.5 star equivalent. Breakfast was included in our package and the food was good. Lots of dining options on the property. Great fitness center with showers and a killer hot tub. Many great qualities in general to this property.

Cons: Though there was a massive frost delay one day that could easily have ended 30 minutes before it did. The staff says that they are: "conservative." The resort fee is totally obnoxious. 9% of a room rate or 12% of a package rate. It's supposed to cover bag handling for golf and fitness center use. It doesn't cover internet. The guy cleaning my clubs after a round still took my tip. If they're saying it covers bag handling, the attendants should say so too. My fee for one night was $42.50. That's absurd and almost enough to make me protest going back.

  • Stayed February 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Barton Creek Resort & Spa

Address: 8212 Barton Club Drive, Austin, TX 78735
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Austin
#14 Luxury Hotel in Austin
#38 Romantic Hotel in Austin
#42 Family Hotel in Austin
#44 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Barton Creek Resort & Spa 4*
Number of rooms: 309
Official Description (provided by the hotel):
Like the stunning Hill Country that embraces our luxury resort hotel, Omni Barton Creek Resort & Spa is revered for its distinctive blend of peaceful beauty and gracious warmth. From the very moment you arrive, the natural ambiance of the landscape and our welcoming staff will invite you to unwind and immerse yourself in a unique collection of desirable amenities.Framed within 4,000 secluded acres of rolling hills of Austin, Texas, you’ll be pleased to discover our full-service Three Springs Spa, four spectacular championship golf courses, award-winning conference and meeting facilities, four extraordinary dining options, numerous recreational activities and so much more. ... more   less 
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Also Known As:
Barton Creek Hotel Austin
Barton Creek Resort And Spa
Barton Creek Resort Club

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