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“Won't go back” 2 of 5 stars
Review of Value Place Austin, Texas (Northwest)

Value Place Austin, Texas (Northwest)
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Value Place Austin, Texas (Northwest)
13689 Research Blvd, Highway 183 & Hymeadow, Austin, TX 78750 (Formerly Value Place Hymeadow) (Northwest Austin)   |  
Hotel website
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Hotel amenities
Ranked #102 of 187 Hotels in Austin
Texas
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
“Won't go back”
2 of 5 stars Reviewed August 11, 2010

The room had a funky smell that never went away the whole time we were there. At first glance, it appeared clean, but then my daughter dropped her sippy cup on the floor and it rolled. When we picked it up, it was covered in black dog hair. The manager apologized and sent someone up to vacuum, but how about cleaning it BEFORE we checked in? The walls are paper thin and the people above us had young kids who bounced off the walls morning, noon and night. The bed was extremely uncomfortable. They say they have housekeeping every 2 weeks, but after 2-1/2 when no one had cleaned I mentioned it at the front desk. They finally came after 3 weeks and she told me she'd been there before to clean, but she couldn't change our sheets because there was stuff on the bed and she won't move people's things. So I had to take all of our shampoo, soap, etc. out of the bathtub so they'd clean it. Seems a little ridiculous to me that they won't move someone's shower gel to clean. But, there were a couple of pluses: Most of the staff was friendly and the parking lot was well lit.

  • Stayed July 2010, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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24 reviews from our community

Traveler rating
    12
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    3
    4
    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Monterrey
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 30, 2010

I went for two weeks to this place, and of course we didn´t expect much from it, because is an unexpensive place, but what we expected was for it to be clean. It looked clean, in fact, they apply us an inquiry about our room and their services and I said it was clean. When we got home we went to see a doctor because we were badly bitten, and we thought there were mosquitos, but for our surprise the doctor said they looked like flees bites and that was why we went to sleep and always awoke all bitten, but we did not know flees; when he said that, we remembered that this place allows pets, and I think they do not have a special place or at least it doesn´t seem because I saw them in every floor, and I think they do not clean this place correctly.

  • Stayed July 2010, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VP-Clean-Safe-Simple, Public Relations Manager at Value Place Austin, Texas (Northwest), responded to this review, November 29, 2010
Dear Valued Guest,

Every one of our Value Place locations has the same no pet policy unless it is an approved animal being used for handicap assistance. Having a pet in a guest's room or on premises violates the signed occupancy agreement and subjects the guest to cleaning fees along with being asked to remove the pet from our property. All of our rooms are deep cleaned between stays ensuring the highest level of cleanliness and safety for all our guests. We encourage you to contact the District Manager if at any point you feel this Value Place promise is not being met.

Thank you for choosing Value Place Extended Stay Hotels for your lodging needs. We are happy to provide you with a simple, clean and safe environment at the most affordable cost- without sacrificing comfort or flexibility of your needs.

Sincerely,

VP Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Value Place Austin, Texas (Northwest)

Address: 13689 Research Blvd, Highway 183 & Hymeadow, Austin, TX 78750 (Formerly Value Place Hymeadow)
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Hotel Style:
Ranked #102 of 187 Hotels in Austin
Price Range (Based on Average Rates): $
Number of rooms: 4
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