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“Great North Austin location, we loved out stay.” 5 of 5 stars
Review of The Westin Austin at The Domain

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The Westin Austin at The Domain
4.0 of 5 Hotel   |   11301 Domain Drive, Austin, TX 78758 (Northwest Austin)   |  
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Breakfast for 2 Included
Ranked #25 of 187 Hotels in Austin
McKinney, Texas
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Great North Austin location, we loved out stay.”
5 of 5 stars Reviewed July 8, 2013

We drove in from Dallas and stayed here over the 4th of July weekend, while site seeing around the Austin/San Antonio area. The hotel staff are super friendly from Check-in to Check-out. We had breakfast buffet at the hotel all three mornings we were there and found it to be very good.

We stayed in a room on the 7th floor facing the pool. There is a lot of construction to the rear of the building with a new apartment complex that is being built, so if you are looking for a view, maybe ask for the front side of the building when checking in. Although you will only be facing parking lots of the shopping centers and restaurants on that side. We were very happy with the pool view regardless of the ongoing construction.

Our room was very clean and was maintained by the cleaning staff throughout our stay. My only complaint about the room is the little corner rack in the shower to hold your stuff in. The supplied bottles of shampoo, body wash, etc are small as is standard at all places, and the problem is that there is a gap on the shower rack that allows these bottles to repeatedly slide out and drop into the floor of the shower. A more enclosed wire rack would have been a better choice....just a little frustrating after the bottles fall for the third or fourth time during your shower. Again, this is a small issue, and the only thing we had issue with at all regarding our room.

Parking is free in the parking lot, which is great, and you also have the option to valet all day and over night for a fee. The parking lot does get full at night, so if you come back late, prepare to either valet or park your vehicle around the back sides of the building. The parking lot is well lit in most areas, so this wasn't an issue for us. The bell boys/valet were very courteous and professional at all times when entering and exiting the hotel.

We also found upon arriving that they allow dogs up to a certain size to stay at the hotel as well, and have a bowl of water our front to greet them when they arrive.

The pool area was nicely kept when it comes to organizing and cleaning up throughout the day. The water was clean and well kept, but the inside edges of the pool definitely needs to be cleaned though. There is a green grime build up on the sides of the pool around the areas where the depth measurement signs are at that is very noticeable while swimming. The hot tub area was well kept, and nice and hot at night, making for a relaxing time in the evening.

We booked the hotel through our travel club, and found this to be an overall fantastic weekend getaway and would definitely recommend it to anyone looking for a place to stay in the north Austin area. We will definitely consider staying here again should we choose to visit Austin again in the future.

Room Tip: 7th floor was nice, and the south and back side of the building is perfect if you want a view of the...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
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English first
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 7, 2013 via mobile

I thoroughly review my hotel choices before I travel somewhere. I chose the Westin at the Domain because I got a fairly good discounted price, it had higher reviews, and I generally like Westins. The Domain area was nice, still in lots of construction but that didn't bother us. The carpet in the hallways seemed stained, which surprised me for a rather new hotel. Our lampshade also had a large stain on it, that was odd in an otherwise clean room. Compared to staying directly in the heart of Austin we got a good deal, but honestly not much bonus is included. Even as a Stanwood Preferred Guest I thought more could be included to justify the price. The pool was large and a good temperature with great hours, the hot tub was nice too. It was nice to stay at a place that keeps theirs up. Large Gym that is typical to Westin was also nice. I may stay here again, or search for something closer to downtown that may not be as upscale, but has more value overall.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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california
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 6, 2013

As a Starwood Platinum member, my first choice of hotel in the Austin area is the Westin Domain. I have stayed in this hotel over 10 times since it's first openning. It is a great location and great value. The hotel has great service, the rooms are clean, quiet and the workout facility is awesome. I just love the location. You can walk to the shops and restaurants.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at The Westin Austin at The Domain, responded to this review, August 1, 2013
CALgal_13,
Thank you for staying with us again. We appreciate the loyalty and the nice review. Please say hi on your next visit.
Dave
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Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 6, 2013

Have stayed at Westin Domain multiple times for business and leisure. Have always been well received. Accommodations met my expectations. Staff are professional and courteous. Location is perfect for my needs. Would stay here again.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at The Westin Austin at The Domain, responded to this review, August 1, 2013
Dear Colwick,
Thank you for the endorsement and continued loyalty. we will continue to work hard to ensure your satisfaction and comfort.
For a better you,
Dave
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Shrewsbury, United Kingdom
Top Contributor
102 reviews 102 reviews
66 hotel reviews
Reviews in 60 cities Reviews in 60 cities
132 helpful votes 132 helpful votes
3 of 5 stars Reviewed July 1, 2013

This is a corporate business hotel, clearly geared towards business guests at the exclusion of the leisure traveller. Yes, the hotel is nice, in a good area of Austin, but it swarms with corporate guests taking over the hotel. It is a standard Westin hotel, so nothing special but very overpriced, rooms are nice but that's all, bar is good and food tasty. However, avoid the restaurant for breakfast, staff almost ignore you once you've decided on the buffet, food is poor quality and lacks variety. If you are a leisure traveller my advice would be to seek somewhere else in Austin.

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at The Westin Austin at The Domain, responded to this review, July 5, 2013
Dear shrop,
I appreciate your review andf am sorry you felt over run by business travelers. The Domain area lends it self well to leisure activites, shopping and dining as well as our close proximity to down town. I am sorry we didn't have a variety of breakfast items that were to you liking. We strive to create a large variety and healthful selection for what many consider to be the most important meal of the day.
If we are lucky enought to host you on your next stay, please feel free to request an item that you may be more comfortable with and we will do our best to provide it.
VR,
Dave
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Pittsburg, Texas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 23, 2013

This hotel is truly a 5 star hotel. Nice clean and roomy rooms. Great area for shopping and browsing. Free parking but you will pay for room internet service, lobby area is free. Do not understand that. One of the main things that I was pleased with is they do allow pets up to a certain size. All in all a great hotel.

Room Tip: Front side has hot evening sun!!
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at The Westin Austin at The Domain, responded to this review, July 1, 2013
Laser Jazz,
Thanks for the nice review. Maybe next trip you will bring your pet along. Always welcome!
Dave
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 18, 2013

The Westin Austin at The Domain is the best hotel I have ever stayed in. Everything was top notch. Breakfast was superb. They serve a wide range of local beers in the bar. Rooms are great with amazing beds. Staff is super friendly and helpful. It was such a comfortable, lovely stay - I hope I have the opportunity to stay there again soon. Simply delightful!

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Austin at The Domain

Address: 11301 Domain Drive, Austin, TX 78758
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Austin
#13 Romantic Hotel in Austin
#18 Family Hotel in Austin
#22 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Austin at The Domain 4*
Number of rooms: 48
Official Description (provided by the hotel):
The Westin Austin at The Domain is located in the heart of The Domain, one of the premier locations in North Austin, featuring upscale shopping, dining, and entertainment. Downtown Austin is also just 15 minutes away, where travelers love the excitement of 6th Street where you can explore the best live music, great restaurants, and sophisticated shopping. This hotel also boasts a wide range of amenities inlcuding Spa Réveil, a resort-style Outdoor Pool, and a state-of-the-art fitness center. Guest rooms are highlighted by luxury bedding, large LCD TVs, and select rooms with stunning Austin views. The Westin at the Domain offers a premier location with luxurious amenities making it one of the best Austin, TX hotels. ... more   less 
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Also Known As:
The Westin Austin At The Domain Hotel Austin

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