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The Westin Austin at The Domain: Traveler Reviews

4.0 of 5
11301 Domain Drive, Austin, TX 78758 (Northwest Austin)
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The Westin Austin at The Domain
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456 reviews from our community

Traveler rating
    289
    129
    29
    5
    4
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Families
75
 
Couples
88
 
Solo
23
 
Business
208
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Chicago
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Master of its Domain”
4 of 5 stars Reviewed December 14, 2012

The Westin Austin at the Domain very nice hotel in an emerging area on the north side of Austin.

This is a relatively new, well kept, very well managed hotel. Almost too well - the registration clerk is trained to walk guests the four steps from registration to the elevator after checking in. I'd be happy with "the elevators are to the right". In the evening, at the registration rush hour, I think they even have greeters waiting for new guests, which may be overkill. I saw a morning standup meeting taking place while I was on the way to breakfast one morning.

The hotel is located in the middle of something I can't describe - its like a shopping town - a very decentralized shopping mall, with a Fiat car dealership as one of the stores - residential apartments and town homes being built, some office spaces, etc. In fact, the view from my room window was of concrete and construction of new residential spaces behind the hotel. It was not beautiful and scenic.

The hotel, however, was first class. The room was clean, comfortable, and functional. The bed was good, mattress firm, pillows soft and plentiful. I slept well.

Service everywhere was great. Checkin was easy.

I enjoyed breakfasts - with the buffet being very good and the offer of a custom made omelette, pancakes, or waffle - delivered by the waitress, enhancing the value. A nice selection of fresh fruits, oatmeal, granola, yogurts, and breads is enhanced by hot offerings including eggs, meats, and potatoes.

The lobby space was comfortable and relaxing. Parking was easy and near the entrance.

As I was at the Westin for meetings there, I chose it for the location. But otherwise, its probably not the place to be if you're a tourist in Austin, unless the shopping mall is your destination or your friends and family are nearby.

The hotel is in an area with great shopping - there's a Macy's, a Dillards, a Dick's and a movie theater in the Domain center (among other stores), and nearby I found other malls and shopping and lots of restaurants - almost all national chains.

Traffic in the area isn't good - so give yourself time. Its a short drive from downtown Austin, mostly on highways, but congestion during business hours seems to be the rule. We went into Austin for dinner one night and leaving around 7:30pm, had a short simple drive. But if we left earlier, it might have been much longer.

The drive to the airport mid-afternoon was also relatively short - about 20 minutes with minimal traffic, but I am told that during rush hours, it can get much worse.

So, if you're going to be near North Austin, this is a quality choice - not cheap, but good quality...a standard Westin that you can trust.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Great place to meet for business meetings!”
5 of 5 stars Reviewed December 13, 2012

I recently visited the Westin in North Austin for business/cocktail meeting...had not been to this hotel yet, and a bit out of my way from down south, but turned out to be very impressive. The lobby bar ws very "hip" and easy to conduct my meeting in, while service was fast and friendly. Wait staff was not intrusive but were attentive to our need for drink or snack...my client was staying there, and said the rooms were excellent. Wine selection by the glass was impressive, but also expensive...expected these days at a nice place. No idea on price of rooms.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas, United States
1 review
“Wonderful hotel!!”
5 of 5 stars Reviewed December 12, 2012

We took our daughter and her friends to Westin Domain for her 13th birthday. The Staff was wonderfully nice and took the girls to the stores in the Domain on the golf cart. While we were gone, they brought chocolate cake to the room and wrote Happy Birthday in chocolate on the plate and even hand wrote a birthday card! they were great. we all had fun. The rooms, pool, whole hotel was very nice and even better than i expected. Cant say enough good things - would go back for sure!!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hutto, Texas, United States
1 review
“Great experience!”
5 of 5 stars Reviewed December 11, 2012

Our Corvette Club held their Christmas party at The Westin. It was fabulous! Every staff member we had contact with was helpful, and super nice. A lot of our members stayed overnight and everyone was pleased with how nice, clean and comfortable their rooms were. Our party was the best ever and so was our stay!!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Elaine P about The Westin Austin at The Domain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Round Rock, Texas
1 review
“Wonderful place to have a Christmas Party!”
5 of 5 stars Reviewed December 11, 2012

Very nice place to have a holiday gathering, and getting to stay there overnight was a real treat! Beautiful place to stay and relax. Bed was wonderful, and the room was exceptional. Staff was professional and very helpful. The bar and area and outside were convenient. I am not a smoker, but my husband is, and it was good for him to have a place outside to smoke. The only thing we didn't like is that the breakfast prices at the restaurat are overpriced for what is offered. We will definitely stay there again, given the opportunity.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Anna S about The Westin Austin at The Domain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about The Westin Austin at The Domain

Also Known As:
The Westin Austin At The Domain Hotel Austin
The Westin Austin At The Domain Hotel
Address: 11301 Domain Drive, Austin, TX 78758
Phone Number:
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotels in Austin
#2 Luxury Hotels in Austin
#3 Business Hotels in Austin
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located within one of Austin's premier destinations, The Westin Austin at The Domain will be a place of renewal for a variety of travelers. ... more   less 
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