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“Wonderful hotel!!” 5 of 5 stars
Review of The Westin Austin at The Domain

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The Westin Austin at The Domain
4.0 of 5 Hotel   |   11301 Domain Drive, Austin, TX 78758 (Northwest Austin)   |  
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Hotel amenities
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Complimentary Breakfast
Ranked #19 of 182 hotels in Austin
Austin, Texas, United States
1 review
“Wonderful hotel!!”
5 of 5 stars Reviewed December 12, 2012

We took our daughter and her friends to Westin Domain for her 13th birthday. The Staff was wonderfully nice and took the girls to the stores in the Domain on the golf cart. While we were gone, they brought chocolate cake to the room and wrote Happy Birthday in chocolate on the plate and even hand wrote a birthday card! they were great. we all had fun. The rooms, pool, whole hotel was very nice and even better than i expected. Cant say enough good things - would go back for sure!!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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615 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hutto, Texas, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 11, 2012

Our Corvette Club held their Christmas party at The Westin. It was fabulous! Every staff member we had contact with was helpful, and super nice. A lot of our members stayed overnight and everyone was pleased with how nice, clean and comfortable their rooms were. Our party was the best ever and so was our stay!!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Round Rock, Texas
1 review
5 of 5 stars Reviewed December 11, 2012

Very nice place to have a holiday gathering, and getting to stay there overnight was a real treat! Beautiful place to stay and relax. Bed was wonderful, and the room was exceptional. Staff was professional and very helpful. The bar and area and outside were convenient. I am not a smoker, but my husband is, and it was good for him to have a place outside to smoke. The only thing we didn't like is that the breakfast prices at the restaurat are overpriced for what is offered. We will definitely stay there again, given the opportunity.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graham, Texas
Top Contributor
63 reviews 63 reviews
11 hotel reviews
Reviews in 32 cities Reviews in 32 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed December 9, 2012 via mobile

Nice hotel but not so close to downtown. Friendly staff and good service. Area restaurants are great. Great place to relax and shop. If you are looking for a place close to the capital, this is not your hotel. Traffic causes a 50 minute drive. Non traffic times 15 minutes.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Orlando, Florida
Top Contributor
53 reviews 53 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 8, 2012

This was our second visit to this hotel and we enjoyed just as much the second time around. The staff are very friendly. The heavenly bed is just that. Food at the hotel restaurant is quite good (try the smoked brisket chile).

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 5, 2012 via mobile

Being a frequent Westin guest and understanding the type of service a Westin entails, this hotel was below my and my husband's expectations. Check-in was smooth, the front desk agent was friendly, however the open bar area right next to the lobby was very distracting and very loud. We were put on the 6th floor and our room was nice, a bit musty, but clean. We asked for extra towels and shampoo-it took the attendant less than five minutes and he was very friendly. Later that evening we ordered room service and the food was absolutely delicious however the IRD attendant seemed to be in a rush. He never went over our order to make sure it was to our liking, he forgot our bill and never returned for us to sign anything, just little things that we expected to be more Westin-more professional. The next morning at check out we were just checked out. No "how was your stay" no "thank you please come again" nothing. Overall, the stay was okay, but it just needs to be more on brand for Westin. Maybe it was just a bad day, but hopefully on our next trip it will be and feel more like a Westin should.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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seanhau, Front Office Manager at The Westin Austin at The Domain, responded to this review, December 5, 2012
Thank you so much for your feedback regarding your recent stay with us. I truly apologize that you were not completely satisfied by your experience. I would love to discuss your visit in greater detail. Please feel free to contact me directly so we can ensure your next visit will be more to your liking.

Sean Haughey
Front Office Manager
512.687.6634
sean.haughey@westinaustinatthedomain.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clute
1 review
5 of 5 stars Reviewed December 4, 2012

I was on a short business trip in Austin and arrived after working a full day, traveling 3 hours and was tired. I had not stayed at a Westin before. I was so pleasantly surprised. As I am a female and traveling alone I elected to valet park and my favorable experience started there and continued throughout my stay. Desk personnel were friendly, helpful and courteous. When I reached my room it was clean, the bed was wonderful and the bathroom lighting was more than wonderful. So many times I have had near "flashlight" lighting in a hotel room. The magnifying makeup mirror was also a great amenity. Overall, the cleanliness, great service, and beautiful surroundings will make me become a frequent hotel guest. The lobby was decorated for Christmas and was beautiful. Great job Westin!!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Westin Austin at The Domain

Address: 11301 Domain Drive, Austin, TX 78758
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Austin
#6 Luxury Hotel in Austin
#9 Romantic Hotel in Austin
#16 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Austin at The Domain 4*
Official Description (provided by the hotel):
The Westin Austin at The Domain is located in the heart of The Domain, one of the premier locations in North Austin, featuring upscale shopping, dining, and entertainment. Downtown Austin is also just 15 minutes away, where travelers love the excitement of 6th Street where you can explore the best live music, great restaurants, and sophisticated shopping. This hotel also boasts a wide range of amenities inlcuding Spa Réveil, a resort-style Outdoor Pool, and a state-of-the-art fitness center. Guest rooms are highlighted by luxury bedding, large LCD TVs, and select rooms with stunning Austin views. The Westin at the Domain offers a premier location with luxurious amenities making it one of the best Austin, TX hotels. ... more   less 
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Also Known As:
The Westin Austin At The Domain Hotel Austin

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