We stayed at this location last week and I will have to say that I have decided NOT to book at any Comfort Inns/Comfort Suites in the future. After traveling all day, it was late before we settled into our room. The bathtub was so bad that I skipped the tub visit and cleaned up at the sink. An earlier review on this site dated 5/16/11 mentioned the condition of the tub. Whatever finish that was on there is now peeling off in large areas and it looks awful. The tub would not hold water for a bath because there was no plug or lever to pull. Not a problem because I had already decided there was no way I was going to sit in that tub. My husband was even reluctant to shower in there. We were in Room 313 which was next door to the earlier complaintant's Room 312.
We mentioned this to the manager when leaving and he said we should have asked for another room! Oh yes. After we had unpacked our car and lugged all the luggage to this room and settled in? He said they had some problems with work done on the tubs and were in the process of getting them redone. Really? She had this problem in Room 312 on 5/16/11 and 4 1/2 months later, the room next door is still in bad shape.
My take on this was we did not pay for this room. We used our Reward Points from Choice Hotels. Think they just gave us the dump room.
Last year we stayed in a Comfort Inn dump in Indiana and decided not to stay in another Choice Hotel again; but, I was told by someone in the motel industry that we should select Comfort "Suites". They are under more scrutiny by upper management. Apparently not.
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- Also Known As:
- Comfort Suites Downtown South Hotel Austin
- Comfort Suites Austin
- Austin Comfort Suites