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“Updated--Nice Staff” 4 of 5 stars
Review of Courtyard Austin North/Parmer Lane

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Courtyard Austin North/Parmer Lane
3.0 of 5 Hotel   |   12330 N IH-35, Austin, TX 78753   |  
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Ranked #46 of 185 Hotels in Austin
Houston, Texas
Top Contributor
102 reviews 102 reviews
46 hotel reviews
Reviews in 51 cities Reviews in 51 cities
54 helpful votes 54 helpful votes
“Updated--Nice Staff”
4 of 5 stars Reviewed September 24, 2012

I spent a night here in Sept. The staff was great at making recommendations and the hotel has a shuttle to take you to restaurants and shopping within 5 miles. Rooms are clean and comfortable. My bed was hard and I would have liked a refrigerator in my room. They have the usual Marriott restaurant downstairs. Fruit was very fresh.

Room Tip: Try the bed. The manager told me most beds aren't hard.
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardAusNorth, Front Office Manager at Courtyard Austin North/Parmer Lane, responded to this review, October 2, 2012
Dear Guest!

Thank you so much for taking the time to rate us and comment about your stay at TripAdvisor. The feedback that we receive is so valuable in the improvement process. At the first of October, we got refrigerators and microwaves in nearly 75% of the rooms and plan to have the last 25% delivered just after the first of the year. Anytime you stay, feel free to request it and if there is a room available, we would be more than happy to accommodate that request!

In addition, I am glad you were able to use the shuttle to get to some of the amazing near by eating establishments! North Austin has some great food at very reasonable prices AND less the traffic headache to get to South Austin!

We look forward to having you back next time and if you need anything before then, please do not hesitate to let us know!
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97 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Any
English first
The Woodlands, Texas
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed August 31, 2012

One of the best hotels we've stayed at in a long time. Extremely comfortable king sized bed, large room & exceptionally clean. Very pleasant lobby area with a "bistro" serving snacks, coffees & wine. The staff were very warm & friendly. The only thing missing was a refrigerator, which we commonly use on our travels. Will definitely stay here again on our trips to Austin.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardAusNorth, Front Office Manager at Courtyard Austin North/Parmer Lane, responded to this review, September 3, 2012
Thank you for taking the time to rate our wonderful hotel! As I have said on numerous occassions, we love hearing about the experiences that our guests had. That is how we grow as an organization and as a team!

Our Bistro is a great place! It has wide open spaces to stretch out and relax as well as several TV's to watch the news, football games, or any other shows that you may desire! We have happy our every evening as well as a drink of the day every evening in the Bistro!

We are currently working toward getting refrigerators in every room but, until then we do have a few that we can put into rooms. Next time you stay with us, just request a room with a refrigerator at check-in and we will do what we can to ensure that request is met!

Thanks again and we look forward to seeing you next time you travel to Austin!
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Roseburg, Oregon
Top Contributor
63 reviews 63 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed August 31, 2012

We spent two comfortable nights at this Courtyard during our visit to Austin. The lobby and rooms of the hotel have recently been updated. Everything looked and smelled new and fresh. The lobby is one of the “new-concept” Courtyards with Starbucks products and a Bistro, which we did not use. The lobby is very spacious. The rates were very reasonable, with free parking.

Convenient location along IH-35. It is an easy and short drive to get downtown and to the University of Texas campus. There is not much in terms or restaurants within walking distance, but several are located within a short driving distance. Our room was on the quiet side of the hotel, away from IH-35. It was clean and very quiet. The bed was comfortable. The staff was friendly and professional. The Wi-Fi worked well in the room. The climate control for the room worked well.

Room Tip: Ask for room on the side of the hotel away from IH-35, as this is quiet side of the hotel.
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardAusNorth, Front Office Manager at Courtyard Austin North/Parmer Lane, responded to this review, September 3, 2012
Dear Guest,

Thank you for choosing to stay at our hotel and also for reviewing us on TripAdvisor! We do have a very nice hotel and since we are just a month older than three years old, we are fortunate enough to have several of the newest products and features such as the larger open spaces, the Bistro, Starbucks, and larger rooms!

Thank you again for staying with us and we look forward to having you back on your next visit to Austin!
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Senior Contributor
47 reviews 47 reviews
41 hotel reviews
Reviews in 37 cities Reviews in 37 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 22, 2012 via mobile

Very nice hotel:
Clean, quiet rooms
Nice design and decoration
Functional and well run organisation
Freindly and professional staff
Convenient location
Good rates
Wifi ok
...only very good comments, but for the breakfast issue, which is common to all "new-concept" Courtyard hotels: why speculate on Starbucks products, by selling them at too high prices?!

  • Stayed August 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardAusNorth, Front Office Manager at Courtyard Austin North/Parmer Lane, responded to this review, September 3, 2012
Dear Guest,

Thank you for taking the time to rate us on TripAdvisor, it truly does mean a lot to see what our guests have to say about us! As you pointed out, there are several great features about being a newer Courtyard and having the Bistro! One of the best parts is the Starbucks products that we are able to carry on location. The one downside is that at the property level we really have very little control over the prices although, in most circumstances, they are pretty comparable to Starbucks! None the less, please come and see us again and I will get your first Starbucks on your return trip!
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Redondo Beach, California, United States
Top Contributor
54 reviews 54 reviews
18 hotel reviews
Reviews in 36 cities Reviews in 36 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed August 21, 2012

I really enjoyed my stay at this Courtyard. The lobby and rooms have been recently renovated and are comfortable. The staff was very friendly and it is conveniently located near several places to eat (although you'll probably need a car to get there). I would stay hear again the next time I'm in Austin.

Room Tip: As for a room away from the freeway. Even then you may hear some traffic.
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardAusNorth, Front Office Manager at Courtyard Austin North/Parmer Lane, responded to this review, September 3, 2012
Thank you very much for taking the time to review our wonderful hotel on TripAdvisor! We are very glad that you enjoyed your stay while you were here too. The team works very hard to ensure that each guest is completely satisfied from check-in to check-out. In addition, they also do a great job of keeping the hotel up. The hotel just turned three years old last month and shows very few signs of it!

One of our newest features here at the hotel is our complimentary shuttle service! It currently operates Monday - Friday and takes guests to locations within a 5 mile radius of the hotel so they can enjoy our wonderful city!

Thank you again for taking the time to review the hotel and we look forward to seeing you next time!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 15, 2012 via mobile

Very clean, comfortable room. I have paid more for a lot less! Free WiFi, comfortable bed, & super nice staff. My only complaint, no fridge or microwave in room but we knew that before booking & booked anyway because of the great price. There is a microwave in lobby to use if needed. Lots of extra plug-ins in room for all your electrical gadgets. We will definately stay again.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardAusNorth, Front Office Manager at Courtyard Austin North/Parmer Lane, responded to this review, September 3, 2012
Thank you for choosing to stay here! We do offer a wonderful product and have quite an amazing staff. Just so you are aware, we do have some refrigerators available for use on a first come first serve basis right now. Soon, hopefully we will have them in all of the rooms as that is something that we are currently working on. Thank you again for choosing to stay with us and for taking the time out of your day to review us on TripAdvisor. We look forward to having you back the next time you are in Austin!
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Amarillo, Texas
1 review
4 of 5 stars Reviewed August 12, 2012

I just wanted to let you know that I stayed in this hotel on the evening of 8-6-12 and had a great experience. The staff was especially knowledgeable and friendly. After a bad experience a few weeks before at a Comfort Suites in Nashville, TN, I was happy to be treated with such respect and to be shown appreciation for staying there. The first room I was given, smelled like it had been smoked in but I was quickly given a clean room w/o any hassle.
Thank you!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardAusNorth, Front Office Manager at Courtyard Austin North/Parmer Lane, responded to this review, August 14, 2012
Susan,
Thank you very much for taking the time out of your busy schedule to rate our wonderful property! As I have said time and time again, we pride ourselves on great customer service here at the Courtyard Austin North and will go out of our way to ensure each guest is completely happy!
In reference to the room smelling like smoke, we do have rare occasions where guests will smoke in the room in spite of the rules. We handle those as they come at us and treat the room for the necessary damages that are caused.
Thank you again for staying with us and we look forward to having you back again soon!
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Additional Information about Courtyard Austin North/Parmer Lane

Address: 12330 N IH-35, Austin, TX 78753
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#62 Business Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Austin North/Parmer Lane 3*
Number of rooms: 145
Official Description (provided by the hotel):
The Courtyard Austin North Parmer is conveniently located at IH-35 and Parmer Lane, and offers guests easy access to the State Capitol Plaza, the University of Texas, the Domain Shopping Center, the Austin Zoo and more. The hotel offers high-speed wireless Internet Access, an on-site restaurant, and fitness room. Guests will also enjoy newly designed King or Queen rooms, or a King Suite that features plush mattresses, crisp linens and a flat-screen TV. ... more   less 
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Also Known As:
Courtyard Austin North/Parmer Lane Hotel Austin

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